RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Waitlist for Sold Out Accommodation Dates

    A waitlist feature allows you to assign a Waitlist status to a reservation.

    If the room or rate requested by the guest becomes available for the desired stay dates, the reservation can be "accepted" and made active.

    199 votes

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    17 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed, RNP-13663 will provide users the ability to add, view and manage Waitlist Reservations.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Lost Property Log

    If would be great if we could log items left by guests into the system for easy reporting and referral

    164 votes

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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    RNP-10041 when completed will provide users the ability to record and track lost property in RMS and the RMS Staff Portal.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Pop-Up Alert to User When Multiple Users Editing the Same Reservation

    A pop-up alert would be helpful when multiple users (one reservation member, and another at reception for instance) are updating the reservation.
    Otherwise, both of them assume they update the date, but it is not the case with no data saved..

    147 votes

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    Future Consideration  ·  37 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to Void Charges on Cancel Reservation

    Add the ability for a user to select to void charges off the Reservation Account when Cancelling a Reservation.

    111 votes

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    17 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed, RNP-13642 will provide user prompts on cancelling a reservation with the option to void charges on the account.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Ability to Set a Booking Source to Populate on Return Guests

    The Bkg Source should automatically change to "A Repeat Customer" when that customer books again

    This could be very helpful when we want to generate marketing reports on new business and save on booking time.

    106 votes

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    Under Consideration  ·  2 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  6. Merging Duplicate Company and Travel Agent profiles

    Merging duplicate Company and Travel Agent Profiles
    There needs to be a button to be able to Merge Duplicate Company and Travel Agent Profiles. It is very difficult to get an accurate assessment of a companies production when there is more than one profile.

    103 votes

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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed, RNP-15205 will provide users the ability to merge duplicate company and travel agent records.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Cancellation Policy with Cancellation Fees

    This would be set up like rates, you cancel within a certain period, a cancellation fee will be charged. If you cancel within 14 days on a holiday "X" will be charged. If you cancel within 7 days "X" will be charged. The cancellation policy would be able to be individualized to each business and their policies. To have to have my staff manually have to go in under Sundry and place a fee won't happen. I need it to be automatic, when the cancel button is pushed.

    98 votes

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    Under Consideration  ·  3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  8. Gift Vouchers - Sell & Manage in RMS

    I've just been spekaing with RMS support and found that currently RMS cannot handle the sale of vouchers online (and no plans with future RMS 9+ rollouts at the moment).

    We would like to be able to sell gift vouchers through our website for either a client nominated value, or a value set by us for sale ($50, $100 etc)

    The purchaser can nominate the name of the person who they will be giving it to so that the voucher details & any monies held for the voucher value can be in the client account of the guest, and then…

    83 votes

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    15 comments  ·  Modules  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Online Payment Portal for Tax Invoices & Accounts Receivable

    Ability for Customer to Pay RMS invoice online with link (using payment gateway)

    Ability for customer to pay an RMS generated invoice online using payment gateway. This might be for accommodation or extras charges. Staff can send invoice with link to pay. Customer follows link and pays online, with receipt being generated and account updated within RMS

    • Commonwealth Bank: BPoint
    67 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Tax Invoice - Form Letter Email Body & Customise on Send

    It would be great to be able to edit the body of an email when sending tax invoices. It would be extremely helpful to be able to edit the layout of the tax invoice itself, and have the relevant merge fields available to enter whereever desired.

    55 votes

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    4 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. Ability to Merge Guests & Accounts

    If guest account (not reservation account) has been used, merge is not currently applicable. This would be useful as currently we have numerous guest profiles we cannot merge as one of them the account has been used.

    54 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Increase File Size Permissions for Online Photos

    Quality photos are so important for hotels and holiday parks. Along with price and reviews, photos are one of the main deciding factors potential guests look at when deciding where to book.

    We need to be able to upload higher quality photos, at least 1MB per photo, as 250KB is way too small and takes a lot of unnecessary effort to reduce the size of all our quality photos down to that size.

    48 votes

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    6 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Ability to Hide Transaction Comments on Tax Invoices, Statements & Receipts

    Add the option to Hide Comments when printing:
    - receipts, statements, invoices etc

    Comments are important for accounting however not for the invoices sent to Companies.

    42 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. Guest Portal - need to have notification emails for any activity on the reservation by a guest

    Love the idea of the Guest Portal, but it absolutely needs to have notification emails for any activity on the reservation by the guest.

    It's essential that we get an email when there is a payment, change of date etc - otherwise the portal is currently useless to us and we can't use until there is communication to us of any changes, payments.

    Would love to see improvements sooner than later to enable better use of the portal

    41 votes

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    GP-300 when completed will provide notification emails and/or messages for guest activity within the Guest Portal.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Change Receipt Screen Default to No Receipt Type Selected

    The user should have to enter payment method by highlighting or checking a box. An error message should appear if nothing is ticked. This is similar to c/card type now. It would save a lot of frustration at the end of day balancing. Every user will think this is a good idea as we have all made the same mistake more than once in our careers.

    41 votes

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    8 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Default Print Action for Receipts

    When receipting, the system automatically defaults to remember the last action, it would be good to have a defaulted action without being changed each transaction or to have the pop up option (like RMS8 had) whether to receipt, email, tax invoice or exit without printing.

    35 votes

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    4 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  17. Ability to Set 'No Room Charge Back' on Reservations for use with POS & POS Lite

    Place a "POS Stop Transaction" button or check box in the RMS reservation chart for in-house guests who have finalised their Extras Account before actually checking out.
    Scenario:- A guest finalises their Accommodation and Extras accounts the day before they check out of the property – eg due to very early departure the following morning. In this situation we do not want the guest to be able to have additional transactions added to their Extras account via the POS.

    32 votes

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    Future Consideration  ·  6 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  18. Credit Card details should turn RED if card expires before arrival date

    We often receive reservations via booking.com (and other OTAs) for a future month (say 2 months or more in advance) yet the credit card provided expires prior to the month the reservation falls in, however the credit card may not have expired at the time the reservation was made.

    It would be great if RMS could highlight these in RED like other expired or invalid card numbers so that as soon as we open them for the first time it is obvious there is an issue that needs to be resolved.

    Ideally, the OTA API's should allow the Channel Manager…

    28 votes

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    1 comment  ·  Channel Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. Option to Auto Print Registration Card on Check-in

    When a guest checks in, please could we request an option to have the registration card automatically print out. This would speed up the check in process for our valued guests.

    28 votes

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    5 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  20. "Property Logo" as a Merge Field to use on Correspondence Letters

    Add a merge field that will populate the logo that is set up in the Property Options on correspondence letters.

    27 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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