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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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164 results found

  1. Allow rooms to be sold as 'double/twin' with guests needing to confirm their bedding choice

    I would like to be able to sell a room which is configurable as a double or twin, and force the guest to choose their bedding configuration as part of the booking process.

    6 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  2. Show Bounceback on the Correspondence Tab

    I would like to be able to see in the correspondence tab if an email we have sent out has bounced. Similar to how it shows when being sent outside of RMS (eg via outlook)

    5 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  3. I would like to be able to add my Facebook pixel for remarketing

    We run ads on social media for 'book now' campaigns and would like to be able to embed our Facebook pixel in the IBE so we can track who clicks through, for remarketing purposes.

    4 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  4. Set Form Letters Inactive

    Have Inactive status on Form Letters

    To better manage a growing list of correspondences it would be nice to indicate some as inactive rather than deleting them

    7 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  5. Choose 'days available' when setting a derived rate

    I want to set up a mid week rate that is discounted from a master rate with a % discount and only bookable on certain days of the week. I can't see how this can be done without a lot of manual work to set up multiple rate periods (for each week) which is time consuming and quickly gets messy. I would like to be able to quickly tick a box to say which days of the week a derived rate is bookable.

    4 votes

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    1 comment  ·  General  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  6. Housekeeping Portal Checklist

    It would be very handy to be able to create a checklist with tick boxes in the housekeeping portal. Once all items are ticked, this can then be sent back to management and kept on file as an electronic document. Currently, our housekeepers carry around a document, tick off the items, then leave with management at the end of the day. We are looking for a more electronic version.

    4 votes

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  7. Easily identify property when using enterprise

    When you have multiple properties and using enterprise it would be good to visually see what property you are in - just like when you are in training it is purple -
    the ability to set a different colour for each property would be fantastic for easy quick identification and to avoid mistakes of doing something in the wrong property

    4 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  8. Allow limits to be set on how many bookings can be taken for a particular rate plan

    If we set up a package to sell rooms + tickets to an onsite event, we really need the option to limit the total number of bookings we take on this rate plan, as we may only have 10 tickets available to the event (for example).

    Currently we can set an allotment to limit the number of bookings per day, but no way to set a total limit at a rate plan level.

    3 votes

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    0 comments  ·  General  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  9. Emergency Report

    Emergency Report button

    We are in an area which is subject to frequent earthquake tremors, power brown outs etc and we would like an emergency report button so when we become aware of an issue (such as a tremor) and can expect a power outage, we can head into the reports menu and hit a single button to generate a selection of daily reports for manual operation that are printed and emailed immediately to nominated printer/email.

    12 votes

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    1 comment  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Add a new reservation status called "Postponed"

    Add a new reservation status called "Postponed" for reservations that are not cancelled but postponed and new dates are not yet decided on by the guest and any deposits held stay held on the original reservation accomm accounts until such a time the guest selects new dates and the res becomes confirmed again

    3 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  11. Ability to Customise RMS Internet Booking Engine Confirmation Page Text

    Make the Online Booking Engine confirmation header text customizable.

    Currently this area pulls the Guest Name, Arrival Date and Online Confirmation No fields, but puts them into text that does not align with our reservation and deposit policies. Now it says:

    Thanks <Given> <Surname>,
    We look forward to welcoming you at <Property Name>, on
    <Arr Date>. Your Booking Confirmation ID is <Online Conf No>
    Thank you for booking with us.

    We would like to be able to change the default text to terms & phrases that we use...

    For instance "your booking confirmation ID" becomes "your booking reference number", etc.

    6 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Add Number of Guests to the History & Forecast Report

    Please add adults (or people) to the History and Forecast report

    As a large scale marina - we use the adults field for linear footage and need to be able to see how much we have sold OTB looking forward and also want the statistics for going backwards. I would expect that those using this for a hotel etc would find it helpful also to be able to see adults/people OTB to predict cover counts/food and beverage staffing etc.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  13. Online Payments Using Existing Account Credit

    To have guests that have account credits to be able to use them for online bookings

    I would like guests to have access to pay for future bookings with credits held in client account via IBE or Guest Portal. I have many guests with credit now (as a result of COVID lockdowns) that I have to keep track of and book manually to be able to use the credit. I would like the guests to manager this themselves by being able to access their accounts and credits when booking online.

    12 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. Option to Hide Cancelled Reservations in the Guest Portal

    Add an option to hide Cancelled Reservations in the Guest Portal and an option to remove 'Payment' on Cancelled Reservations.

    6 votes

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    1 comment  ·  Portals  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Include Requirements in Total on the Quoted Rate

    Add a Total amount with requirements/extras to the reservation screen


    Add a Total amount with requirements to the account screen so that you can easily quote the guests their projected total stay and bill correctly upon arrival. Right now it is a manual calculation

    4 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  16. Add Receipt Type to User Security Profile

    We have a few receipt types that we would not like some of our users to have access to. For example we have a receipt type called A/R that we use to bill certain guests. However, some of our users are using this for guests that are not setup with terms.

    7 votes

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    1 comment  ·  General  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Online Checkins Filter Expedia and Booking.com Virtual Cards

    If a guest who has paid one of these two popular OTAs wants to do an online checkin for late arrival or whatever. Could RMS detect an expedia or booking.com virtual card to exclude a prepayment requirement. I realize one can filter out ALL expedia and booking.com reservations from prepaying requirements as well as stipulate that they need to create a token.The Expedia virtual cards, for example, have the word "expedia" in the token. We have had prepaid guests from Expedia pay twice because of the settings. We have also had OTA guests (more than one might expect) perpetuate fraud…

    7 votes

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    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Add options to owners portal such as adults and children, state and country

    Add options to owners portal such as adults and children, state and country

    2 votes

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    0 comments  ·  Portals  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  19. Add Audit Trails to all Setup

    We would like and audit trail developed for the SetUp section of RMS so we can see which user has changed fields

    Some changes were made in the set up section of RMS and there is no way to see who had made the change. This audit feature would be helpful for users to educate staff on how the system works and how we can communicate the effects of changing fields across the enterprise system....

    10 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Add Housekeeping Time Spent to Housekeepers Report & Clean Screen

    Housekeeping task times

    I know you have the functionality so that we can see when housekeeping started and finished a task when using housekeeping tablets however it would be a brilliant idea if you had a column that calculated how many minutes it took rather than us to have to do it manually. Would be great to be able to export a report also so we can keep a record of times.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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