RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. LOVE! The little notes while loading that provide function key insights. F5 = the dream

    Hope I'm not spamming you, just wanted to let you know it is really helpful :)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback on the RMS Tips recently added to replace the previous Quote of the Day.

    We deeply value our user feedback and continue to strive to make improvements to RMS that benefit our users.

    If you have any RMS tips you would like to share with other users please feel free to submit them to us.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Appreciation!

    I would like to offer my appreciation for the new hints offered at login. A great way to upskill ourselves on features we may not be aware of or features that we have forgotten. Thank you

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. I would like to be able to access and enter CC details in to both the Vault and the Gateway token

    We would like to enter CC info into the Vault as well as have a Gateway token setup.
    In some instances we require to see full credit card information and the Gateway token does not allow this. So being able to utilise both methods allows for this.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Credit Card Tokens created through a Payment Gateway encrypt the credit card information to provide security to the cardholder whilst enabling the property to process secure transactions to the card using the CC Token in RMS.

    Credit Card Tokens can be saved on a Guest, Company, Travel Agent or Wholesaler to be available for payments across multiple reservations.

    This process of encrypting the credit card information and masking it to user’s is the PCI Compliant method for credit card information storage.

    For more information on using Payment Gateways in RMS please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/payment-gateways-info/available-payment-gateways

    The RMS Vault is available for customer’s who have not yet connected with a Payment Gateway to provide a secure method of storing the credit card information that is not easily accessible.

    Using RMS Vault you must manually…

  4. Firefox

    Finally...optimized for Firefox!! About time. Hate Chrome!! Long live Mozilla!! As long as RMS holds up its end and actually works on Firefox, and this is not just a tease!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. CC Token

    When you are entering the cc details of a guest it would be helpful if you could see the page behind as you always forget the name and/or spelling of the guest. As it is, you have to ask the guest again for their name

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Credit Card Tokens are created for a Credit Card and are not required to be the same name as the guest details displaying on the reservation.

    As a best practice when creating a Credit Card token over the phone the ‘Name on the Card’ should be entered along with the other card details.

    For more information on credit card tokens please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/accounting/create-a-credit-card-token

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  6. Allow emails that go the an incorrect address to bounce back

    If emails for confirmations, receipts & invoices etc go to the incorrect email address currently you do not know as they don't bounce back into your email account. This used to be a feature but it appears to have been decommissioned.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    The email replies and bouncebacks will be received by the configured property email addresses if the SPF Records & Email Domains have been configured in RMS.

    Completing this setup ensures RMS uses the correct DNS records for the property’s email addresses and will allow the property to receive the bouncebacks and replies from emails sent using RMS.

    Below are the Help Centre articles for completing this setup.

    https://helpcentre.rmscloud.com/technical-information/spf-records-for-sending-email-correspondence

    https://helpcentre.rmscloud.com/security/domains

    For further assistance or more information please log a Service Request for our customer support team to contact you.

    Kind Regards,

    RMS Product Development

  7. I would like to search on 'correspondence'

    Correspondence doesn't show in the menu search, only letters. Has been an issue for some time. Thanks.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    This suggestion has been reported to our development team as an issue with an existing feature so voting has been closed.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. channel manager automated upload of ads from RMS

    I keep getting told that I need to manually add each listing ad to each different channel. This is ridiculous. This is what we have computers for.
    I want to maintain the ad for each listing in RMS and have RMS load the details and updates to each different channel I choose to advertise on. This is how it has worked for 20 years in Real estate sales and long term rentals. I keep thinking I must be misunderstanding the RMS system. Please tell me I am wrong and you already provide this most basic service. Thank you.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Channel Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Each channel connection available in RMS must be setup to connect with the property account on that respective channel’s own website using unique credentials in addition to other connection specific information. This is a process that requires manual user input.

    The majority of new connection setup includes RMS retrieving all listings on that specific channel and providing the user the ability to select which RMS Category & RMS Rate Type each listing should be mapped to. The connections that are not able to retrieve the list require user input to complete the mapping for the required listings.

    For information on setting up a specific channel connection in RMS, please see the below Help Centre articles.

    https://helpcentre.rmscloud.com/online-travel-agents
    https://helpcentre.rmscloud.com/distributors

    For further assistance with setting up any of the channel connections, please contact RMS Support.

    Kind Regards,

    RMS Product…

  9. Show withheld amounts on owner statements

    When running EOM in trust accounting RMS9+, there is a stage when I have to print all the statements then check that they are right before proceeding. The statements that are created for checking don't display the amount to be withheld. This is fundamentally wrong and false and misleading and needs to be fixed now.
    Thank you.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Owner Statements will display the Amount Withheld after Pay Owner has been completed during End of Month. Prior to completing Pay Owner there is no information to be reported on the Owner Statement.

    To preview the Amount to be Withheld prior to completing Pay Owner, this amount will be displayed on the Pay Owner screen.

    For more information on End of Month in RMS, please see the below Help Centre articles.

    https://helpcentre.rmscloud.com/owner-accounting-eom

    Kind Regards,

    RMS Product Development

  10. Display Credit Card details while being in guests account so you don't have to close the screen.

    When using the payment screen, I find that I have to constantly close the screen I'm on to obtain the CC details to take payment on the PoS terminal.

    As you can see, doing this all the time is time consuming.

    Can you make it so it displays the full CC details and not just the 4 digits on the end?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    The masking of Credit Card numbers within RMS 9+ forms a part of PCI Compliance.

    For more information on PCI Compliance, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/payment-gateways/pci-compliance

    For the secure and PCI compliant method of storing and charging credit cards via RMS, a Payment Gateway is required.

    For more information on available Payment Gateways with RMS 9+, please see the below Help Centre articles.

    https://helpcentre.rmscloud.com/payment-gateways/available-payment-gateways

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. Supporting Bushfire affected customers

    Reduction in Subscription payments for RMS customers affected by recent bushfires.
    As an act of goodwill - would RMS consider offering those customers affected by the recent bushfires a reduction in the January subscriptions?
    Many business in shires and districts that were declared a state of emergency or state of disaster had their income completely decimated over what should have been the busiest time of year.
    Accommodation providers with No vacancy quickly turned to accommodation providers with full vacancy as customers cancelled because of the unprecedented disaster

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for taking the time to submit feedback in the RMS User Suggestion Box.

    For customers who may not have seen the email sent by RMS on 8th January 2020, RMS is offering Fee Relief for customers impacted by the bushfires currently devastating Australia.

    If you have been affected and would like to discuss your circumstances and seek Fee Relief from RMS, please contact Natalie Schulz nsc@rms.com.au.

    Natalie will discuss your circumstances with you and provide additional information for your unique case.

    Kind Regards,

    RMS Product Development

  12. ALLOW COPY BOOKINGS IN DIFFERENT ROOM TYPES

    Allow the correct pick up of the associated 'rate table' when making a copy booking from one room category to another. Currently the first nights 'rate table' (displayed in Total Rate window) will only copy the old room types rate table and rate - allowing for the possibility of rates to roll wrong.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. It would be most helpful if RMS was able to show the future postings of reservations. As it stands we need to go on blind faith that RMS wil

    It would be most helpful if RMS was able to show the future postings of reservations. As it stands we need to go on blind faith that RMS will post future postings correctly. Rolling forward isn't an option for us and looking on the invoice only works for individual bookings, not groups.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Closed  ·  0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  14. ACH Payment Option

    For dry storage patrons and Long Term Stay guests, it would benefit us if ACH was programmable weekly and monthly to auto deduct from the guest bank account. I viewed this direct debit option in the Help Center, but was advised it is not available in North America. This option will reduce our credit card processing fees.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. RMS smart print auto update

    RMS Smart Print Client Update function does not work, It would be nice if the Client auto updated when a new version is released.
    We currently see issues with version 1.0.3 where the service will stop for no reason and you cannot restart the server or even put a monitor on the service for self remediation via RMM solutions.
    Version 1.0.6 is more stable but also lacks an auto update function

    Please add an auto update function and more reliable self heal options. It would also be nice if patch notes were published and available for us to review maybe…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Closed  ·  0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. Remove the availability chart initialization options. its really annoying.

    I really dont like this new feature. i find it really frustrating.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. put the "group" booking back to the way it was. The new changes are TERRIBLE!!! so much harder and take so much longer to make a group booki

    put the "group" booking back to the way it was. The new changes are TERRIBLE!!! so much harder and take so much longer to make a group booking

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Remove Suspense Account on Cash Accounting Method

    Please have an option to remove the suspense account from all accounting reports. This really isn't used for people using the cash accounting method.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Please see the below link for information on Suspense Receipts and their functions in RMS for both Cash and Accrual Accounting.

    https://helpcentre.rmscloud.com/accounting/suspense-receipts

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. 2 way SMS - virtual mobile number to show Park Name

    Can we have the virtual mobile number to show as Park name not just a number

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Upon further investigation with our SMS provider we are unable to facilitate this request.

    Being a 2-way SMS integration where recipients have the ability to reply prevents the provider from displaying a string of text in place of the number.

    To ensure guests understand who the message has been received from we recommend including the property name in the first or last part of the message.

  20. Have the RMS Vault Recognise an invalid CC number. T

    The Vault should have the ability to recognise if a CC number is incorrect or invalid.
    The Credit Card field in the client profile recognise's this so why cant the Vault.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    RMS Vault is designed as a PCI Compliant storage method to assist properties who have not yet setup with a Payment Gateway. As RMS Vault is a storage only facility it does not validate credit card details.

    To have credit card number validation it is recommended to connect with a Payment Gateway and set this up in RMS for PCI Compliant storage and charging of credit cards.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

← Previous 1
  • Don't see your idea?

Feedback and Knowledge Base