RMS User Suggestions
244 results found
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Highlight the site when on the date on booking chart
Can the GRID show that the date your on is the correct site by highlighting the SITE?? (It highlights the SITE when you click the site? but not when you click the date??) I sent a Jing video to hopefully clearify this better? Thank You....http://screencast.com/t/3fyBmBkqg
5 votes -
Warning when a Token has Expired
When a credit card expires, the token should automatically delete itself or, at least, change color so we know we need to get a new number.
6 votesThank you for your suggestion on a way we can improve RMS 9+.
In RMS 9+, Credit Card Tokens button will appear in Green when a valid token exists or in red text if the Credit Card has expired.
For more information on PCI Compliance and CC Tokens see https://help.rmscloud.com/pci-compliance-payment-gateways
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Rate/Availability Chart 'View' Need Option to see "All Online Channels"
The view drop down within the Rate/Availability Chart shows 'House' and the other online channels. Need new option to see "All Online Channels" so one can easily see stop sells in one area opposed to clicking on each channel. Rarely would one stop sell on one channel but leave bookings available on other channels.
7 votes -
Be able to print a registration card for all guests, not just the primary guest.
This is a MUST at this property. In RMS 8, it would print a registration card for each guest, not just the primary guest. We ask all guests to sign in over the weekend, so having to manually print each registration card is very time consuming.
Thank you.
4 votesThank you for your suggestion on a way we can improve RMS 9+.
The Bulk Registration Card Utility in RMS 9+ provides the option to print a Registration Card for each occupant on a reservation or only the primary guest.
For more information on the Bulk Registration Card Utility see https://help.rmscloud.com/bulk-registration-card
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Triggered Correspondence needs an additional sort of Rate Type
Currently, Triggered Correspondence allows for choosing Room Types that the form letter will go out to but we also really need to be able to choose Rate Types so that the letter will not go out to rate types such as personal guests, comped hotel guests, trade, etc. (guests that stay for free).
6 votesThank you for your suggestion on a way we can improve RMS.
The ability to setup Triggered Correspondence to specific Categories, Rate Types, Companies, Travel Agents and Booking Sources is currently available in RMS 9+.
Please see below Knowledge Base article for more information.
https://help.rmscloud.com/triggered-correspondence-setup
We encourage you to vote on any other suggestions you would find of benefit or add any new suggestions you may have for improving RMS.
Regards,
RMS Product Development
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Add C-Trip to online channels
C Trip is China's largest & fastest growing travel website worldwide & has potential for greater tourist visitors.
Also, this channel is already offered by siteminder3 votesThank you for your suggestion on a way we can improve RMS 9+.
The ability to direct connect to Ctrip via the RMS Channel Manager is currently available in RMS 9+.
For more information on connecting to Ctrip see https://help.rmscloud.com/ctrip
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Increased functionality of the pencil in feature.
The ability to do a guest search during the conversion into a real reservation.
6 votesThank you for your suggestion on a way we can improve RMS 9+.
The ability to perform a guest search during the Add Pencil Reservation & Replace Guest/Guest Search on Convert to Reservation is currently available in RMS 9+.
For more information on Pencil Reservations see https://help.rmscloud.com/pencil-reservations
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Limit remote access to RMS to be enabled to certain users and not others.
Currently all users can access RMS remotely provided that they an active user name and password. This function should be limited to managers rather than all staff.
4 votes -
Triggered Correspondence at Save/Exit for hand entered reservations
Need the ability to add another action for triggered correspondence. "Time of Action Res - Save/Exit" The reason for this is because there are instances where i need to override the base rate or work in the account screen before I would like the correspondence to be sent. However, RMS requires you save the reservation to access the account details portion of the reservation screen. The Action of saving is "Time of Res- Reservation Made" causing an inaccurate/ in complete correspondence to be sent. I cannot use the time of action of "Res - Confirmed" because I have yet to…
2 votes -
Triggered Correspondence Idea for specific Travel Agents
Quick question. I had an idea over triggered correspondence. Our office has a focus this year of converted more phone enquires and promoting our Quest website whilst decreasing the cost of mitigation with third party websites, such as Wotif or booking.com.
Within triggered correspondence we had the idea of setting up a generic email that could go to reservations that have been made through specific travel agents such as booking.com?
Is there any way that this function could be added into the triggered correspondence field? Using the Travel Agent field in the reservation or the Market or submarket fields with…
4 votes -
Settings to be based on rate type not only catergory
Aspects such as triggered correspondence, GST inclusion etc are all based on the catergory. It would be good to have the option to base these on the rate type instead as we have lots of different rates for different guests (but all the same room categories) and we would like to set them up differently and provide them with different informaiton.
2 votes -
Being able to combine multiple reports in a custom user Report
Having to only build, save to pdf and email 1 report instead of 6 at the end of the day would be a huge time saver.
This could be saved with a custom name under a row in reports titled 'user'Another suggestion i have seen is to be able to email reports straight from the Report section.
these 2 things combined would significantly improve the workflow of reporting.
5 votesThank you for your suggestion on a way we can improve RMS 9+.
RMS 9+ currently provides the ability to setup Scheduled Reports which can be emailed to an individual user or group of users as required. By setting up your daily reports on a schedule you can save yourself the manual task of building each individual report and emailing where they need to go.
For more information on Scheduled Reports see https://help.rmscloud.com/scheduled-reports
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Highlight Fri-Sat on booking chart for Caravan/RV parks
The booking chart highlights Sat-Sun in light blue by default. It would be helpful to RV parks (and others) if Friday and Saturday were highlighted instead.
4 votesThank you for your suggestion on a way we can improve RMS 9+.
The Booking Chart in RMS 9+ currently shades a different colour for the first day of the month and every Saturday & Sunday.
For more information on the Booking Chart in RMS 9+ see https://help.rmscloud.com/booking-chart
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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RMS Sundries to be fielded by 'most frequently used'
We use the Commissions paid field to record our commission from WOTIF, this is a secondary box. We would like to suggest RMS sundries can be set by most frequently used. This would speed up the processing time of the WOTIF payments and commission for the office. Thanks Tessa (Alex Beach Cabins and Tourist Park)
RMS - Joyce report as an enhancement
1 vote -
Special events line added to the Tariff/Availability chart just like the Booking chart screen
This would make adding new tariffs & min night stays so much easer
5 votesThank you for your suggestion on a way we can improve RMS.
RMS 9+ currently provides the option to display the Special Events Row on the Availability Chart & Rate Manager Chart in addition to the Booking Chart.
We appreciate the valuable feedback of our customers and encourage you to review suggestions made by some of our other customers to vote on those which would be of benefit to you.
Regards,
RMS Product Development
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In/Out printed Reports
I print out the 3 reports each day, the Current In House, the Expected Departures and the Expected Arrivals.
Generally the ability to select which columns are printed on the reports would be very helpful.
At the moment they are predetermined and unchangeable and half the columns are not relevant to my usage of the reports.
For example I would like the ETA column to print on my Expected Arrival report.
I am sure other users would also have different requirements as well
Also the print order of the reports is fixed by arrival date.
From my perspective I would…
7 votesThank you for your suggestion on a way we can improve RMS 9+.
Currently available on the In/Out screen print options in RMS 9+ is the ability to customise the column display and sort order, then select to print the first 6 columns. This includes increasing the column width up to the limitations of the page.
For more information see https://help.rmscloud.com/in-out-screen
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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User logs out automatically after non use after so many minutes
In our prior system, the user logged out automatically after so many minutes of non use for security purposes. With a very busy office and mutiple users on limited number of workstations, this feature may sure the actual user logged in was the person creating the reservation or making changes. If not employees are making changes to reservations in our employee's names.
11 votesThank you for your suggestion on a way we can improve RMS 9+.
RMS 9+ includes the ability to setup automatic logout for users after a specified period of time as part of the Advance User Password options.
For more information see https://help.rmscloud.com/advanced-user-passwords
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Mobile check in
With mobile devices being the most carried item by both business and leisure guests we need to be able to let guests 'check in' (groups excluded) before arriving. Most other big software providers already have this. By checking in before arrival - it almost creates an 'express' check in at the front desk where the guest has already pre-filled the registration card, provided cc details and accepted the T&C...all that's left is to collect the key.
5 votesThank you for your suggestion on a way we can improve RMS 9+.
The RMS Guest Portal available with RMS 9+ can be setup to allow guests to manage their own reservations, including self check-in and check-out as well as payments if using a Payment Gateway with RMS.
For more information see https://help.rmscloud.com/guest-portal
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Supervisor setting for mobile housekeeping
Create a 'supervisor' housekeeping profile that can see and complete all rooms. The supervisor quality controls the room before releasing for check in. Unfortunately the current setup does not allow her to see all rooms and completed them making the current system unusable. Can this be looked at?
2 votesThank you for your suggestion on a way we can improve RMS 9+.
The RMS Housekeeper Portal with RMS 9+ not only provides the ability for housekeepers to check tasks off as they go but includes a Housekeeping Supervisor option for verifying tasks as well as the ability to report Discrepancies.
For more information see https://help.rmscloud.com/housekeeper-portal
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Different file types in "Received (In)" Correspondence required
You should be able to receive and upload ("Received (In)") correspondence in various file types. This allows flexibility to add guest correspondence in a format in which it is received, instead of having to convert the file in order to upload it.
For example, rooming lists, contracts, email trails could be received in PDF / Word / Excel or HTML document formats, and the ability to simply attach these files to a reservation / company profile would be very useful.3 votesThank you for your suggestion on a way we can improve RMS 9+.
The ability to record and save Received In Correspondence with attachments is currently available on Guests, Reservations, Companies & Travel Agents in RMS 9+.
Additionally the ability to include adhoc attachments when sending out Correspondence is also available.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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