RMS User Suggestions
111 results found
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Opt Out Option for Covid-19 in Guest Portal
The recent upgrades to the Pre - Check in feature in the guest portal are fantastic however I am disappointed the Covid -19 declarations are hard coded into the application.
I do not want my guests to fill out 20 questions on Covid- 19 on top of the normal confirmation of dates and details. I do not wish to seek any declarations from my guests about covid 19. Please give us the option to turn the covid 19 declarations on or off.
Pre check in should be an easy slick online process that guests will be happy to use and…
1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the ability to disable the Guest Declaration Acknowledgement Questions & Contact Tracing form is now available in all versions of RMS.
For instructions on customising these forms including how to disable them in the Guest Portal please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/guest-portal-pre-check-in/guest-declaration-contact-tracing-form
https://helpcentre.rmscloud.com/guest-portal-pre-check-in/acknowledgement-questions
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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New User Interface Feedback
- The new layout for (10.20.139.4)Beta does not look great - the old layout looked better. The side menu feels much larger now.
- The old layout looked better.
- Have EOD date visible like previous versions of RMS instead of having to click on the user profile tab - very confusing and easy to forget
2 votesThank you for your feedback on the recent changes to the user interface in RMS 9+.
We are pleased to advise that the most recent Beta release (Version 10.20.153.2) includes both the Accounting Date and Username in the info panel at the bottom of the side menu.
The Accounting Date will be displayed there for single property databases only.
For any further feedback in relation to the new user interface feel free to email uifeedback@rmscloud.com. Alternatively all suggestions added to the User Suggestion Box will be monitored for feedback with the highest voted items put forward to be considered for inclusion in a future development cycle.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Booking Stay Dates to Reservation Header
This would allow users to reference this important information in all areas of the booking. If using the Tour Desk and Transfer Modules the booking stay dates are not visible when working in these tabs. In addition when making bookings for tours or transfers the date defaults to 'today's' date which makes bookings in these areas more prone to user error and less efficient if the user has to write down booking dates or close out of tab to obtain the correct dates.
In other tabs there is a reference of some sort to the booking stay dates but not…
8 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise with the previous release of the refreshed Reservation Screen the reservation stay dates are now permanently visible in the header section.
For more information on the new look Reservation Screen please visit the below Help Centre article.
https://feedback.rmscloud.com/forums/275090/suggestions/40650034
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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Ability to Disable Email Confirmations on RMS Online
Would like to have the ability to turn off the the automatic confirmation emails which get sent to guests who book online. Instead we would like to use triggered correspondence.
2 votesWe are pleased to advise that the ability to disable RMS sending online confirmation emails on behalf of the property is now available in all versions of RMS.
For instructions on how to change this setting please visit the below Help Centre article.
https://helpcentre.rmscloud.com/ibe-online-options/disable-online-confirmation-emails
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Default "BILL TO" in Channel Management Agent setup (like in Company setup)
We would like to set a specific agent to BILL TO: AGENT as the default but there doesn't seem to be anywhere on the Channel Management setup screen to do this.
Please note that it is the agent that is located on the channel management page, not an agent that we are manually creating.
We noticed that if we create a company, there is the option to set a default BILL TO option. (in EXTRA DETAILS) This is what we are trying to replicate in the online agent setup
13 votes -
Attach Tax Invoices to Emailed Owner Statements
Adding invoices to Owner statements
Would be great to be able to add a PDF copy of invoices to Owner statements so they are emailed out each month rather than having to manually email them to all owners.
8 votes -
Add Day of the Week to the Dates on the Online Confirmation Emails
I would like DAYS included in the date field when guests receive confirmation email.
2 votesWe are pleased to advise that the new look RMS Online confirmation emails include the day and date for guest bookings.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Group Property Income Summary report by "Property Grouping"
Property Grouping is an attribute on Property Options.
Being able to group the Property Income Summary report by Property Grouping would save us a considerable amount of time. We run this report many times a month to monitor performance by brand or property group. Please add Property Grouping as an group by option for this report.
1 voteWe are pleased to advise that the Area Income Summary Report has now been updated to include the ability to Group By ‘Property Grouping’.
This update is available in RMS 9+ with Reports Version 1.20.49.0 or above and is currently in our Beta Environment to be included in a future RMS 9+ Live Release.
Information on the Area Income Summary Report can be viewed on the Help Centre article below.
https://helpcentre.rmscloud.com/management-financial-reoprts/area-income-summary-report
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Remittance Details to the Pro-Forma Tax Invoice
quite often i get asked to email a customer an invoice for their stay before arrival so they can organise payment , i have been told by RMS support that currently we cant generate a pro-forma invoice with all our bank details on it.
1 voteWe are pleased to advise that property banking details will be displayed on the Proforma Tax Invoice. This update is now available in RMS 9+ with Reports Version #1.20.36 and above.
This version is currently in our Beta Environment and will be included in the next RMS 9+ Live Release.
Information on setting up Property Banking Details for the Remittance section of Tax Invoices & Pro Forma Tax Invoices can be found in the following Help Centre article.
https://helpcentre.rmscloud.com/property-setup/setup-property-banking-details
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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it would be great if the inhouse Client list would print the acurate amount of inhouse clients even after midnight
All clients on the inhouse list until they depart.
1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that we have recently released an update to the In House Report in RMS 9+ which includes the ability to generate the report for all reservations currently in ‘Arrived’ status.
This feature is available in RMS 9+ Reports Version 1.20.39.0 or above which is currently in our Beta environment.
Generating the In House Report this way will give a true representation of all reservations that are not yet checked-out of the system even if their Departure Date & Time has passed.
The pre-existing option ‘Reservations In House On’ can continue to be used for projecting the reservations expected in house on a particular date and remains based on the Reservation Stay Dates & Times.
For more information on generating the In House Report using this new option please see the below Help…
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Add 'Next Arrive Date' as Column Option on the Housekeepers Report
I would like an extra column in the Daily Housekeeping report that tells me when is the next check in for a particular room.
An extra column to daily housekeeping report - listing the next check in date for a departing room, would allow me to, at a glance, work out
cleaning schedule and staffing levels. Currently I manually do this and it is time consuming.4 votesWe are pleased to advise that the option to include the next arrival date of reservations on the Housekeepers Report is now available in RMS 9+ with Reports Version Version 1.20.36.0 and above.
This version is currently in our Beta Environment and will be included in the next RMS 9+ Live Release.
Information on activation, setup and use can be found in the following Help Centre article.
https://helpcentre.rmscloud.com/daily-reports/include-next-arrival-on-the-housekeepers-report
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to Preset Frequently Used Sundry Charges
We would like to be able to choose our frequently used sundries so that they come up quicker for us.
2 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the ability to set Favourite Sundries to display in the Frequently Used area is now available in all versions of RMS.
For instructions on setting a Sundry Charge as a Favourite in RMS, please see the below Help Centre article.
https://helpcentre.rmscloud.com/sundry-charges/setup-favourite-sundry-charges
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Guest Portal Field Display Enhancements
To be able to customise what is displayed on the guest portal - being able to remove date field, check in/out field, res status etc. We will be using the guest portal for our annuals/weekenders which are permanents and some have been in house for years and we all set the departure date to 10 years in the future so we would not want them to see the check in/out fields, dates, eta and res status as they are already inhouse and do not need to see this info, so require for these fields to be able to be removed/customised
1 vote -
Guest Portal - Message Centre Notification for any Reservation Action
Guest Portal - need to have notification emails for any activity on the reservation by a guest
Love the idea of the Guest Portal, but it absolutely needs to have notification emails for any activity on the reservation by the guest.
It's essential that we get an email when there is a payment, change of date etc - otherwise the portal is currently useless to us and we can't use until there is communication to us of any changes, payments.
Would love to see improvements sooner than later to enable better use of the portal
60 votes -
Add Message Centre to Mobile/Tablet View - 2 Way Guest Messaging
I understand that 2 way messaging has just been released however being able to do this on a phone would be highly beneficial and not on the desktop view. We are not always in the office and need a quick and easy way to respond to guests.
2 votesWe are pleased to announce that the Message Centre is now available on the mobile and tablet views of RMS 9+ for viewing and responding to guest messages.
For instructions on how to access and reply, see the below Help Centre article.
https://helpcentre.rmscloud.com/on-the-go/reply-to-guest-messages-on-the-go
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Hold 'View By' Column when Scrolling Dates on the Rate Manager
When viewing a larger number of days on the Rate Manager Chart, scrolling right to view more dates currently hides the View By option selected.
Please make this Category/Channel/Rate column hold in place so that viewing dates after scrolling right users can still know what it is they are looking at without memorising the left column.
1 vote -
Reservation Search
When doing a reservation search, the first choice, and automatically selected is "group name". It would make more sense to always search by the last name. Can the list be modified so that the system is automatically searching by last name?
15 votesThank you for your suggestion on a way we can improve RMS.
Available in all versions of RMS the Reservation Screen will default to the ‘Search By’ option previously selected by the user.
In addition to this update on the Reservation Screen the Toolbar Menu Reservation Search can be used to search by Guest Name, Group Name or Reservation Number without pre-selecting the Search By option.
For more information on the Toolbar Menu Reservation Search please visit the below Help Centre article.
https://helpcentre.rmscloud.com/general/toolbar-menu-reservation-search
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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Add ETA Column & Sort By ETA to the Housekeepers Report
on housekeepers reporst, sort the Housekeepers List by ETA rather than by room number. Therego on busy days, housekeepers can clean according to demand rather than flicking back and forth figuring out what ones can be done last as they're not arriving till late or after hours even.
3 votes -
Loyalty Program
Addition of a Loyalty Program for login on website through your loyalty number and stay tracking with points accumulation and rewards redemption.
4 votesThank you for your suggestion on a way we can improve RMS.
Now available in all versions of RMS is the Guest Rewards Module which can be activated and customised to create a loyalty program for guests with point redemption in-built on the accounts in RMS.
For more information see the below Help Centre article.
https://helpcentre.rmscloud.com/guest-rewards-module/guest-rewards-module-setup-info
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Message between users
The Message (Envelope Icon) or something similar that we can use internally to send a message to other RMS users through RMS,
Basically when they loginRMS a Message pops up on there screen informing them of whatever information we would like to tell them.1 vote
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