RMS User Suggestions
164 results found
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Online Payments Using Existing Account Credit
To have guests that have account credits to be able to use them for online bookings
I would like guests to have access to pay for future bookings with credits held in client account via IBE or Guest Portal. I have many guests with credit now (as a result of COVID lockdowns) that I have to keep track of and book manually to be able to use the credit. I would like the guests to manager this themselves by being able to access their accounts and credits when booking online.
12 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Setup SMS Templates Per Property (Same as Form Letters)
We are an enterprise database and want our users only to see their own correspondence. Currently when a new SMS is created it attaches to all security profiles and there is no option to opt in or out of that. (which you can do with form letters/correspondence)
4 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Automated Direct Debit or Credit Card Payment
I would like guests to be able to elect autopayment for recurring charges
I would like the ability for our long term guests to opt in to autopayment of their monthly charges, where they could select the date that they would like their credit card payment taken and the amount that they would like charged. This would be very convenient for guests and staff.
10 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Audit Trails to all Setup
We would like and audit trail developed for the SetUp section of RMS so we can see which user has changed fields
Some changes were made in the set up section of RMS and there is no way to see who had made the change. This audit feature would be helpful for users to educate staff on how the system works and how we can communicate the effects of changing fields across the enterprise system....
10 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to mark Guest Portal Messages as 'Actioned'
Have a done/ tick box for the guest portal messages .
When multiple users are responding to messages via the guest portal a tick to show it has been done or is being dealt with would be good - similar to outlook, which we use the done tick when responding to emails, to save an unprofessional double up .
At the moment the only way we can stop this is to archive the message , which is not a terrific option as it would be good to see the messages dealt with and find them quickly.8 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Include Second Deposit Due in the Guest Portal
the second deposit amount should be available for the Client Portal
4 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add ID Icon to Guest Profile if Photo ID Uploaded in the Guest Portal
Show if photo ID has been uploaded to the guest portal on a reservation
I need to be able to see whether a guest has uploaded photo ID on a reservation, it is to many steps to click through client area and edit, how do i know if it has been uploaded without continually clicking in all the reservations and clicking on client etc.
4 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Corporate Portal - Add Credit Card Token Creation with Payment Gateways
Add the ability for Companies and Travel Agents to securely enter their credit card information in the Corporate Portal when using a payment gateway and have this create a CC Token in RMS.
18 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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RMS IBE to Display Availability Calendar on Mobile
It would be great if guests could view the online availability calendar on mobile devices.
When a guest wants to book certain dates on a computer they can search for dates and if they are not available click on the online calendar to search for other dates that might be available. However when attempting to book on a mobile device the online availability calendar is not an option. I think this would be frustrating for guests having to go in and out trying different dates to find availability. Being able to view the online availability calendar would make the guest…
19 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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Owner Portal - Display Owner Reservations in a Different Colour
In the owners portal, I have been asked by many owners to have a separate colour for owner bookings to make viewing easier.
8 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Bulk Owner Charge - Add reservation Number on to the screen so you can link the charge to the reservations
Bulk Owner Charge - Add reservation Number on to the screen so you can link the charge to the reservations
8 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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IBE - Ability to set Allowed Arrival Dates & Days on Date Picker & Availability Calendar
We have properties that close for certain periods of the year and have set arrival dates. Would like to be able set the Arrival Date so it opens on a set date and highlights on the calendar the possible arrival dates.
E.g. property opens from May to October only and has set arrival dates of Thursdays and Sundays only. We need to be able show these dates / days on the calendar and availability chart.25 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability for Guests to Upload Multiple Forms of Photo ID on the Guest Portal
Need ability to upload more than one photo and choose the type of Photo ID on guest portal
Good idea to ask guests to upload a photo ID, but don't necessarily need passport. Would be good for properties to specify the type of photo ID needed, eg driver's licence, Also need the ability for guests to upload more than one photo on the Guest Portal. Currently they can only upload one photo, and the "add" a photo button in the Client page.
10 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Guest Portal Add Attachments
Within the guest portal could there be an added feature of guest uploading a copy of their identification?
13 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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User, Time & Date stamp Client & Res Notes
The free type note fields in Client & Res notes should record each note like a post-it with a user, time and date stamp.
23 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Automated Quote Reservation Process
This idea is basically an extension on the triggered correspondence functionality.
A customisable workflow solution would have triggers, decision points, actions and diary events.
For example, a quote followup workflow would be ;
- trigger quote status 7 days prior to arrival date.
- automatic workflow decisions based of field values, such as quotes for a specific agent might be ignored.
- automate a correspondence
- set a followup date.
- etc
Such workflow builders are common in CRM systems. I can provide more details if required.
Regards
Stephen7 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Individual release back times for each online channel
Have the ability to set specific release back times for individual online channels.
Ie. Booking.com releases back at 2pm but RMS Book Now releases back at 10pm.
Also be able to adjust close out times for specific days of the week.
ie. on Friday and Saturday all channels close out at 2pm and Sunday -Thursday they close out at 8pm.21 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Move Location of "Book Via Interactive Map" button
When using the mobile version of the RMS IBE website, you do not see the "Book via Interactive Map" button unless you tap on the "Tap to modify reservation" option at the top. Customers have a hard time finding this unless we instruct them or they stumble across it on accident. Customers love to pick their site and this would make it a lot easier for them if the button was more visible when the results first loaded.
3 votes -
Apply Pre-Auth to Existing CC Tokens
CC Pre-Auth Token should be able to read any tokens already saved as a CC Token.
It shouldn't be necessary to re-obtain from the guest and re-enter credit card details that have already been provided and saved.
Would also like to see consideration for the CC Pre-Auth Token to be available 3 days prior to arrival for those organisations using RMS that do not meet guests to provide access, but instead provide keysafe/lockbox details before arrival.
28 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Pre-fill Guest Details for New Reservations Made from the Guest Portal
From guest portal when making a new booking the customer fields should be automatically populated
19 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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