RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Booking Chart - Add Button 'Yesterday' Next to 'Today' Button

    If we had a yesterday button on the booking chart we could at a glance know which sites had been checked out and would be available to put someone in for that day. It would also make it easier to make reservation the following morning for guests that arrived after hours the day before.

    79 votes

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    8 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    After careful consideration and in alignment with our long-term development roadmap for RMS we have made the decision not to proceed with this feature request.

    We deeply value the feedback from our users and understand the frustration that may result from a highly voted user suggestion not being included in future development. Our goal is to communicate our decisions transparently about which features we intend to implement and those that we do not.

    Simplifying the RMS user experience and implementing features that will provide the largest benefit for the most customers continues to be a driving force in our development roadmap and we look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Additional Triggered Correspondence Options

    Triggered correspondence is great but I think anyone using it would benefit from having more send options. For example, I want all reservations to receive an email reminder five days prior to arrival. If I use triggered correspondence for that, anyone who makes a reservation with less than five days to arrival receives my reminder. This is really awkward when I have a walk in guest and RMS sends them an arrival reminder.

    67 votes

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    20 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  3. Blacklist online bookings

    Blacklisted clients cannot use the online booking system. They should get a message to refer them to call the property for vacancies, or a message saying the room is not available? (or something similar)

    59 votes

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    Closed  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. When generating and emailing the invoice the pdf name should be client name, date of booking rather than date of invoice and inv number.

    Its confusing when you send a batch of invoices all on the same day direct from the system for different bookings ie 8 weeks booked throughout the year and every invoice has the same file name so it looks like a duplicate rather than separate invoices. If it had the client name, start date of booking and invoice number as the attachment name it would be far more efficient. ie Playschool Booking WC 17.08.15 Inv 22659

    30 votes

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    Closed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to Refund with No Credit on Account

    Allow refunds even when there is no credit on the account. This would allow a cash payout to a guest such as to pay for a cab or for change to use a vending machine. A security setting could be added to allow only certain employees the ability to over refund.

    19 votes

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    Closed  ·  0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to Add or Remove Columns from the Arrival List Report

    Add possibility to add-/remove columns and rows under "more options" as some columns are not relevant to us. We prefer to export report using "pdf " but are then unable to modify.

    14 votes

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    Closed  ·  1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  7. Build a Quick Quote function from SiteMinder HTNG rates

    Please build a Quick Quote function from SiteMinder HTNG rates. Currently rates are derived from House Use.

    10 votes

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    Closed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. A data field that shows the "deposit due-deposit payment" remaining deposit due

    data field that is "deposit due" - "Payment made" = remaining amount due of Deposit?? example: Deposit due of $256.98- deposit payment $90.00 = Payment due... This is helpful for us when doing our advance reservations for a year or more. Our guests make a deposit to secure the reservations, then are required to pay balance of required deposit to secure reservations. At this moment there is no such data field to show on correspondence.

    5 votes

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    Closed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please design a feature to allow us to keep 1 booking, and increase or reduce the number of extra guests and related charge

    Please design a feature to allow us to keep 1 booking, and increase or reduce the number of extra guests and related charge, which will also appear correctly on the Daily Movements Cleaning report and not appear as a departure and arrival on the same day

    5 votes

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    Closed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. when a room is put onto maintenance, it would be great if it reverts to the original clean/ or dirty status once maintenance is removed

    when a room is put onto maintenance, it would be great if it reverts to the original clean/ or dirty status once maintenance is removed and NOT automatically have a dirty status...a lot of the time the room doesn't require cleaning

    4 votes

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    Closed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. RMS smart print auto update

    RMS Smart Print Client Update function does not work, It would be nice if the Client auto updated when a new version is released.
    We currently see issues with version 1.0.3 where the service will stop for no reason and you cannot restart the server or even put a monitor on the service for self remediation via RMM solutions.
    Version 1.0.6 is more stable but also lacks an auto update function

    Please add an auto update function and more reliable self heal options. It would also be nice if patch notes were published and available for us to review maybe…

    3 votes

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    Closed  ·  0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  12. put the "group" booking back to the way it was. The new changes are TERRIBLE!!! so much harder and take so much longer to make a group booki

    put the "group" booking back to the way it was. The new changes are TERRIBLE!!! so much harder and take so much longer to make a group booking

    3 votes

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 way SMS - virtual mobile number to show Park Name

    Can we have the virtual mobile number to show as Park name not just a number

    3 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Upon further investigation with our SMS provider we are unable to facilitate this request.

    Being a 2-way SMS integration where recipients have the ability to reply prevents the provider from displaying a string of text in place of the number.

    To ensure guests understand who the message has been received from we recommend including the property name in the first or last part of the message.

  14. 3 votes

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    Closed  ·  1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow emails that go the an incorrect address to bounce back

    If emails for confirmations, receipts & invoices etc go to the incorrect email address currently you do not know as they don't bounce back into your email account. This used to be a feature but it appears to have been decommissioned.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    The email replies and bouncebacks will be received by the configured property email addresses if the SPF Records & Email Domains have been configured in RMS.

    Completing this setup ensures RMS uses the correct DNS records for the property’s email addresses and will allow the property to receive the bouncebacks and replies from emails sent using RMS.

    Below are the Help Centre articles for completing this setup.

    https://helpcentre.rmscloud.com/technical-information/spf-records-for-sending-email-correspondence

    https://helpcentre.rmscloud.com/security/domains

    For further assistance or more information please log a Service Request for our customer support team to contact you.

    Kind Regards,

    RMS Product Development

  16. Have the RMS Vault Recognise an invalid CC number. T

    The Vault should have the ability to recognise if a CC number is incorrect or invalid.
    The Credit Card field in the client profile recognise's this so why cant the Vault.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    RMS Vault is designed as a PCI Compliant storage method to assist properties who have not yet setup with a Payment Gateway. As RMS Vault is a storage only facility it does not validate credit card details.

    To have credit card number validation it is recommended to connect with a Payment Gateway and set this up in RMS for PCI Compliant storage and charging of credit cards.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Increase the length of the Address Field for Online Bookings

    Increase the length of the Address Field for the Online Reservations. We are losing reservations because they can't get their reservation to go through. If any of you have gotten a phone call telling you their cards won't go through, despite trying multiple cards, but you can make the reservation over the phone just fine,THIS is the issue.It tells the customer it is a credit card error, but the error is in the address field. It needs to be more than 24 characters. RMS is losing out on online booking fees as well as they book over the phone.

    2 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    After extensive testing on the RMS IBE we have been able to confirm that addresses longer than 24 characters can be input and will be retained on the Guest Details of the reservation.

    Should you encounter any further issues with the RMS IBE or the Address field, please log a Service Request with our customer support team who can investigate further for you.

    For assistance with how to log a Service Request, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/general/log-a-service-request

    Kind Regards,

    RMS Product Development

  18. Be able to adjust the date when receipting a payment

    Be able to adjust (back date) a receipt when processing a payment. As it stands, when you enter a payment for an eftpos payment, if you don't receipt the payment on the actual day, it creates an imbalance on your daily totals matched to your eftpos summary for the day. Yes, better accounting practices should mean that all payments are receipted at time of payment BUT there are cases where this doesn't happen.

    2 votes

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    Closed  ·  0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  19. Declined Credit Card Button in the Vault

    When a guest uses the book now button in the Vault and they enter their credit card details, there is no were we can report a declinded card when we process it.
    It would be good if the customer received a notification and ability to change their details with a new card.

    2 votes

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Usually when an RMS update occurs, other issue follows.

    Please check releases before rolling out

    2 votes

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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