Cancellation Policy with Cancellation Fees
This would be set up like rates, you cancel within a certain period, a cancellation fee will be charged. If you cancel within 14 days on a holiday "X" will be charged. If you cancel within 7 days "X" will be charged. The cancellation policy would be able to be individualized to each business and their policies. To have to have my staff manually have to go in under Sundry and place a fee won't happen. I need it to be automatic, when the cancel button is pushed.
Agreed! Automate the cancellation $$ process! No more manually deleting charges and manually addding a Sundry charge for cancellation fees.
Anthony Hughes commented
Currently when a reservation is cancelled automatically via booking.comoutside the cancellation period, the accommodation posted is not automatically removed.
Thus the accommodation tariff needs to be automatically removed when the reservation is cancelled on-line if cancelled outside the cancellation policy.
Ann Quiggle commented
The comment posted below by ADMIN looks right on. As far as the automatic transactions to occur upon cancellation, I think I am on the same page, but here is how I see it:
1. The sundry charge(s) created at the time of the reservation will be reversed or deleted.
2. A "cancellation fee" Sundry charge would be generated in an amount generated by the rules engine.
3. A refund would be generated (with an opportunity to review and confirm) for the difference of the advance deposit and the cancellation fee to be retained, if any. Should the cancellation fee be equal to the advance deposit, the entry would simply be a G/L entry to debit "Advance Deposits" and a credit to "Cancellation Fees". Should the reservation fee be MORE than the amount of the deposit, the amount of the cancellation fee would have to be limited to the amount of the Advance Deposit.
I hope I have not strayed from Susan's post which seems to a good match for our needs as well.