Increase the length of the Address Field for Online Bookings
Increase the length of the Address Field for the Online Reservations. We are losing reservations because they can't get their reservation to go through. If any of you have gotten a phone call telling you their cards won't go through, despite trying multiple cards, but you can make the reservation over the phone just fine,THIS is the issue.It tells the customer it is a credit card error, but the error is in the address field. It needs to be more than 24 characters. RMS is losing out on online booking fees as well as they book over the phone.
Thank you for your suggestion on a way we can improve RMS.
After extensive testing on the RMS IBE we have been able to confirm that addresses longer than 24 characters can be input and will be retained on the Guest Details of the reservation.
Should you encounter any further issues with the RMS IBE or the Address field, please log a Service Request with our customer support team who can investigate further for you.
For assistance with how to log a Service Request, please see the below Help Centre article.
RMS Product Development