Triggered Correspondence Action - Pre Check-in Status
The option for triggers to work on reservations with a status of pre-check-in would be useful.
Thank you for your suggestion on a way we can improve RMS.
We are pleased to advise that your suggestion has now been scheduled into a future development cycle.
RNP-21027 when completed will include a number of new Triggered Correspondence options including the ability to set triggers based on the ‘Pre Check-in’ status.
We will update this page once development commences and again once the feature is released.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
RMS Product Development
Karen Dineen commented
Having the option to trigger sms/email to both 'Confirmed' as well as 'Pre Check In' would be convenient, especially with last minute changes to covid operations etc.
We currently send a SMS to guests the day before arrival with a "We look forward to welcoming you.."
This message includes a reminder of check-in time, QLD app requirement, contactless check-in measures etc.
It would save time to have this SMS setup as triggered the day before arrival to all incoming guests (both Confirmed and those already Pre-Checked In)
I would like to send triggered correspondence to the guest once they have completed pre checkin. This would enable me to send access details once I know they have completed the covid declaration.
Damien Kelly commented
It would be great if this can also have a trigger to identify when a guest has not completed pre-checkin so they can be followed up.
As I understand once a booking moves from Unconfirmed or Confirmed to Pre-Check In STATUS no triggered correspondence will be sent as this STATUS Pre Check In does not exist in triggered correspondence. Therefore for those parks that are using the Portal and the COVID declaration, all correspondence to guests needs to be done either on a one on one basis or using bulk correspondence via in and out
Hello, are you able to give me an idea when this will be implemented? We use the guest check-in via the portal, however guests think they have checked-in when they pre-check-in. I then need to tell them to please check-in which creates a manually step for me. The trigger based on pre-check-in will save confusion from guest and make for a smarter and more efficient process.