Customise RMS online booking screens
Guests and owners have been complaining that it is not easy to follow the booking process online.
It would be great to have the option to have amend wording on these screens. EG Show rates changed to BOOK NOW.
It would be good to have rates and availability calendar show up automatically and if the searched dates are unavailable have some wording that states something to the effect of 'No availability for your chosen dates, select availability calendar to see available dates or search for your chosen dates on another property'.
A much more simple booking process would be fantastic.
Having the availability calendar show up automatically for each property is really important to us. We have had an increased number of potential guests complain recently that the booking process is confusing. Even having the "Show Rates"drop down be automatically shown would be good.
Opportunity to change the 'Add' button to something else will help. Guests finding it confusing.
The guest experience online is pretty poor. I answer multiple calls daily from guests who tried to book online and couldn't get through the booking engine. I wonder who many reservations I miss because the guest got frustrated and went somewhere else..