Option to Void Charges on Cancel Reservation
Add the ability for a user to select to void charges off the Reservation Account when Cancelling a Reservation.
Thank you for your suggestion on a way we can improve RMS 9+.
We are pleased to advise that your suggestion has now been scheduled into a future development cycle.
When completed, RNP-13642 will provide user prompts on cancelling a reservation with the option to void charges on the account.
We will update this page once development commences and again once the feature is released.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
RMS Product Development
Property Manager commented
Strongly support this idea. Whenever bookings are canceled by OTAs the outstanding balance remains in the accom ledger. Recently we had a local infrastructure project canceled which resulted in approx 150 forward bookings being canceled with a combined loss of sales being in excess of $100K. Unfortunately, this amount is still showing as sales in various financial reports, and due to the gap between RMS and actual sales within accounting softare it is creating various management issues.
Laura Boudreau commented
When bookings are created, the first night tariff is automatically posted on the accommodation account.
We would like it if that tariff was automatically voided when a booking is cancelled. Say if there are no actual payment on the account.
At the moment, when we get a cancellation from a website, we have to search for the cancelled booking, open it, open accommodation tab, void any tariffs still left over and then close. It's time consuming.
Susan Novotny commented
Why is this still a issue? Five years is a LONG time.... This has been requested by many for years. When a guests cancel a reservation it takes 5 steps! YES 5!!!! 1. VOID Charge, 2. Cancellation Charge, 3. Return monies, 4. Send cancellation letter and 5 Change the status to CANCEL. When busy the final step does not get done and I miss out on renting the site out because it is not found until the day of and they do not show... Most of this should be automatic by the system....
Created tariff to void automatically when the status has been changed to cancelled
Also ask for cancellation fee which is also automatially posted.
Anthony Hughes commented
When a guest cancels there online reservation outside the cancellation period our accounts is voiding the tariff accommodation manually.
This needs to be done automatically by RMS when the reservation is cancelled if outside the cancellation period.
is this still happening? This would be so helpful. I have to produce a cancellation report regularly and go through to check any that have a balance to find where staff have cancelled without removing charges. Agreed with suggestion below that tariff should automatically be deleted (or at least have pop up box with option to do that) when cancelling.
Anthony Hughes commented
It needs to go further, automatic deletion of tariff accommodation for reservations that have been cancelled on line.
The automatic charging and notification of cancellation fees when the reservation has been cancelled on line.
Sara Kaufman commented
This would be fabulous. In reverse, if you void a total tariff charge, there NEEDS to be a pop up asking you if you want to cancel the reservation. Many times my staff has voided the charge, sent the cancellation letter, and forgotten to change the status to cancel.
Ryan Uhles commented
This has been under review for 2 years, any update on when we might see this option?
RMS would need to consider enhancing the system to accept multiple cancellation rules and deposit rules that are linked to this automatic voiding.
YES PLEASE - automatic removal of tariffs SHOULD occur!! :)
Jim C. commented
Very important... Group reservations are already confusing just on the guest side. This goes along with automatic removal of tariffs on any cancellation!
This means that you would not have to go and manually void any tariffs and would reduce confusion when a group bookings tariff doesn't balance due to fees associated with a cancelled sibling site.
Ann Quiggle commented
I wonder if some of the problem is that RMS does not handle "rules" for refunding or retaining all or part of advance deposits. In the same way the advance deposits have "rules" , cancellations should as well, such as # of days before arrival, all or % of deposit refundable, etc.
Cancelling reservations step by step: account, void charge, sundry fee, refund, check #, print, yes, print, yes, exit, exit, cancel, are you sure, yes, save & exit. 16 steps and five minutes later we have cancelled the reservation. RMS, please consider consolidating a few of these steps. Thank you