RMS User Suggestions
79 results found
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We would like the colour used for "Dirty" on the clean screen to be different to the colour used for "Inspect"
The reception staff would like to be able to just refer to the colour of the dot to determine if they need to go and inspect a room or not (without having to go to the housekeeping screen). At the moment the booking chart screen doesn't allow this as the reception staff does not know if the status is "dirty" or "inspect" because the colour is the same.
10 votes -
I would like to be able to visually represent Stop Sells in the Booking Chart
When a stop sell is loaded, I would like this to be highlighted in the booking chart (not using maintenance feature or special events tab).
8 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Set Form Letters Inactive
Have Inactive status on Form Letters
To better manage a growing list of correspondences it would be nice to indicate some as inactive rather than deleting them
7 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Automated Quote Reservation Process
This idea is basically an extension on the triggered correspondence functionality.
A customisable workflow solution would have triggers, decision points, actions and diary events.
For example, a quote followup workflow would be ;
- trigger quote status 7 days prior to arrival date.
- automatic workflow decisions based of field values, such as quotes for a specific agent might be ignored.
- automate a correspondence
- set a followup date.
- etc
Such workflow builders are common in CRM systems. I can provide more details if required.
Regards
Stephen7 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Void Charge when Remove Requirement from a Reservation
Some of our requirements are attached to sundry charges so when we add them into a booking, the attached sundry charges will also be auto-posted in the guest account.
However this is not the case with removal of requirements. When we remove a requirement from the "Requirements" section in a booking, the related sundry charge will still stay in the guest account. We have to go back to the account and manually remove the sundry charge which is very tedious. Please can we have this enhanced so that any removal of requirements will also auto-remove the attached sundry charge from…6 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Show Bounceback on the Correspondence Tab
I would like to be able to see in the correspondence tab if an email we have sent out has bounced. Similar to how it shows when being sent outside of RMS (eg via outlook)
5 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like RMS Require an active CC on file in order for the guest to be checked in
It would be very helpful to have the option to require an active credit Card on file in order for the reservation to be checked in. This way we ensure we have a CC on file as they add charges to their account during their stay.
4 votes -
Lock Rates for FUTURE confirmed reservations when making rate table changes to Additionals
Currently. if you change the rate for Additionals in your Rate Tables, ALL Future confirmed reservations (in place at the time) will have the rate changed without notice OR warning the moment you check them in (which could be months later), EVEN though they were booked at another rate.
This issue virtually incapacitates our ability to change the rate for additionals. RMS should not be changing ANY rates instantly at check in without any notice or warning messages. Please correct this issue. Thank you!
4 votes -
Easily identify property when using enterprise
When you have multiple properties and using enterprise it would be good to visually see what property you are in - just like when you are in training it is purple -
the ability to set a different colour for each property would be fantastic for easy quick identification and to avoid mistakes of doing something in the wrong property4 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Housekeeping Portal Checklist
It would be very handy to be able to create a checklist with tick boxes in the housekeeping portal. Once all items are ticked, this can then be sent back to management and kept on file as an electronic document. Currently, our housekeepers carry around a document, tick off the items, then leave with management at the end of the day. We are looking for a more electronic version.
4 votes -
Include Requirements in Total on the Quoted Rate
Add a Total amount with requirements/extras to the reservation screen
Add a Total amount with requirements to the account screen so that you can easily quote the guests their projected total stay and bill correctly upon arrival. Right now it is a manual calculation
4 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Setup SMS Templates Per Property (Same as Form Letters)
We are an enterprise database and want our users only to see their own correspondence. Currently when a new SMS is created it attaches to all security profiles and there is no option to opt in or out of that. (which you can do with form letters/correspondence)
4 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add ID Icon to Guest Profile if Photo ID Uploaded in the Guest Portal
Show if photo ID has been uploaded to the guest portal on a reservation
I need to be able to see whether a guest has uploaded photo ID on a reservation, it is to many steps to click through client area and edit, how do i know if it has been uploaded without continually clicking in all the reservations and clicking on client etc.
4 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Search by Guest Name to Balance Transfer and Charge Transfer
Ability to search guest names in credit and balance transfer function
I would like the ability to search for guest firts name and last name in the credit and balance transfer functions to avoid having to first seperatly find the account number and then come back to this function to perform the transfer.
3 votes -
Add Next Arrival in Area on the Clean Screen Task View
See next arrival on task view, so that we can allocate prioritized rooms
on the clean screen it would be great to see next arrival on the task view, this would make it easier to allocate prioritized rooms to staff.
we can now see it in the area view, but we need to write down the rooms to prioritize before switching to task view to allocate
3 votes -
Gift Cards with Existing Payment Gateway
We are a current client who would like to have the ability to utilise the available Gift Card functionality in RMS with our existing payment gateway - CBA.
3 votes -
Add a new reservation status called "Postponed"
Add a new reservation status called "Postponed" for reservations that are not cancelled but postponed and new dates are not yet decided on by the guest and any deposits held stay held on the original reservation accomm accounts until such a time the guest selects new dates and the res becomes confirmed again
3 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Simplified Replace Guest Tool for Group Reservations
Currently, when adding guest names to room numbers as part of a group, we can use either the Quick Add, Replace Guest, or set primary methods to change from the original names on the group res.
The Quick add method is great, love it. However, we still need to delete each of the original names in the group res (usually the booker's name or the group name).
Suggestion:
Have tick boxes next to each name so users can simply tick the old names to be deleted at one go, rather than having to delete them individually.3 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Advanced Housekeeping Tasks
Automatically calculate when rooms are DEEP/FULL cleans based on # of nights occupied. i.e. full linen/quilts/protectors every 5th night
Would be good if RMS housekeeping tasks could automatically tell us when we deep clean rooms after X amount of nights occupied (i.e. 3x 1 night stays+2 night stays - we would change on the 5th night that room has been used). We currently manually have a register for each room in our property, that we mark out every 5th night the room is used, it gets a FULL linen change i.e. duvets, mattress & pillow protectors.
If this was a…2 votes -
The ability to over ride triggered correspondence when your manually sending it out.
In my business, every day guests are sent arrival codes via SMS at a time earlier than the scheduled time to trigger the SMS correspondence to them, as there is always someone who calls and asks for an early checkin.
In these circumstances you dont want the SMS to trigger at the designated time, as it has already been sent to the guest (not a good look to be sending it again and a complete waste of money sending a second time).
There needs to be either :
-a tick box when you're setting up the rules of triggered correspondence…2 votes
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