Skip to content

RMS User Suggestions

← RMS User Suggestions
RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.

How can we improve RMS?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

27 results found

  1. Ability to Merge Guests & Accounts

    If guest account (not reservation account) has been used, merge is not currently applicable. This would be useful as currently we have numerous guest profiles we cannot merge as one of them the account has been used.

    75 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Feature Released  ·  7 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Booking Chart - Spotlight on New Reservations Arriving Today

    Same day reservations made online should be bolded or brightly colored in the booking chart so that the front desk has time to check/prepare for their arrival. Or a pop up window in the booking chart to let the user know of a new reservation.

    67 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that online reservations made with an arrival date of today will alert staff via the Message Centre. This feature is currently available in our Beta envioronment and will become publicly available with the next full release to the RMS Live environment.

    For more information please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/rms-internet-booking-engine/rms-internet-booking-engine-guide

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Customise the Fields Displayed in the Booking Chart Data Window

    I would like to edit the 'data window' content in the booking chart

    I would like to edit the 'data window' content in the booking chart, we would like to see mobile number and bedding configuration and we wish to remove the 'dwelling slide' as it's not a feature we use. Apparently the data window is hard coded and cannot be customised.

    40 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    8 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that each user can customise their Booking Chart Data Window to only display the fields they need to see. This feature update is currently available in the RMS Beta environment and will be publicly available with the next released update to the Live environment.

    For more information on how to customise the fields displayed in the Booking Chart Data Window please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/booking-chart/customise-booking-chart-data-window

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Ability to Set 'No Room Charge Back' on Reservations for use with POS & POS Lite

    Place a "POS Stop Transaction" button or check box in the RMS reservation chart for in-house guests who have finalised their Extras Account before actually checking out.
    Scenario:- A guest finalises their Accommodation and Extras accounts the day before they check out of the property – eg due to very early departure the following morning. In this situation we do not want the guest to be able to have additional transactions added to their Extras account via the POS.

    38 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    6 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    We are pleased to advise that a new optional feature ‘POS Charge to Area’ is now available.

    This option when enabled will provide the ability to send charges back to the reservation account when using a connected POS interface or the inbuilt POS Lite as well as disable charging back and setting a monetary limit for the charges during the total stay.

    For more information on enabling this option and turning off charging on a reservation please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/accounting-options-info/pos-charge-to-area

    https://helpcentre.rmscloud.com/charge-to-area-overview/no-charge-to-area-allowed

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. email correspondence (read receipt option)

    It would be very helpful to know that the client has received emails (read receipt option) This will help in eliminating "I did not receive any emails from you"

    19 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your valuable suggestion on a way we can improve RMS.

    We are pleased to advise that Email Read Receipts are now released and available without any setup required. To view, please go to the Correspondence tab of any reservation or guest profile where emailed correspondence has been sent.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Remember User Sort Order Preferences on In/Out Screen

    IN/OUT Screen - Sort Order should stay on users preferred order like it did in 8.

    17 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that as part of the improvements to the In/Out Movements in RMS the ability for users to set their preferred column display and sort order which will be retained on exit is now available in RMS.

    For more information on setting the display order on In/Out Movements see the below Help Centre Article.

    https://helpcentre.rmscloud.com/in-out-movements-info/in-out-movements-columns

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Default "BILL TO" in Channel Management Agent setup (like in Company setup)

    We would like to set a specific agent to BILL TO: AGENT as the default but there doesn't seem to be anywhere on the Channel Management setup screen to do this.

    Please note that it is the agent that is located on the channel management page, not an agent that we are manually creating.

    We noticed that if we create a company, there is the option to set a default BILL TO option. (in EXTRA DETAILS) This is what we are trying to replicate in the online agent setup

    13 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Feature Released  ·  0 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. I am a Revenue Manager and would like to Schedule reports created in report writer

    1. Use Report Writer to extract property specific data
    2. Would like to schedule my reports that I build in report writer
    3. Would then like to be able to view those that I have scheduled
    11 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    We are pleased to advise that the latest release of RMS 9+ Live includes the ability to schedule Report Writer templates.

    For more information on setting up schedules in Report Writer, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/report-writer-utility/schedule-a-report-writer-template

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Add Booking Stay Dates to Reservation Header

    This would allow users to reference this important information in all areas of the booking. If using the Tour Desk and Transfer Modules the booking stay dates are not visible when working in these tabs. In addition when making bookings for tours or transfers the date defaults to 'today's' date which makes bookings in these areas more prone to user error and less efficient if the user has to write down booking dates or close out of tab to obtain the correct dates.

    In other tabs there is a reference of some sort to the booking stay dates but not…

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise with the previous release of the refreshed Reservation Screen the reservation stay dates are now permanently visible in the header section.

    For more information on the new look Reservation Screen please visit the below Help Centre article.

    https://feedback.rmscloud.com/forums/275090/suggestions/40650034

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  10. Attach Tax Invoices to Emailed Owner Statements

    Adding invoices to Owner statements

    Would be great to be able to add a PDF copy of invoices to Owner statements so they are emailed out each month rather than having to manually email them to all owners.

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Feature Released  ·  1 comment  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. The ability to stop Guests booking Online at least 2 months in Advance

    I would like to see a feature which allows me to easily stop clients from booking at least 2 months in advance on RMS Book Now. As it is I set my tariffs for over a year in advance for we get return customers who like to re book upon departure for the following year. This means I have to be organized and have my tariffs set but this also means that on line bookings can be made also. I have not got the time to continuously block them all out and I am scared I will miss one. Where…

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that the ability to setup Last Minute Rates is now available in RMS 9+ Version 10.17.327.3 and above.

    For information on how to setup Last Minute Rates, please refer to our Knowledge Base article.

    http://help.rmscloud.com/rate-types$Last%20Minute%20Rate

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  12. Create Rate - Option to Create Nightly Rate for Multiple Reservation Dates

    Create Rate for multiple nights at once

    For the Create Rate functionality that allows a user to post a night's accommodation in advance:
    Currently we can only post one night at a time so this is time consuming if we’re trying to post the rate forward for say 30 nights. Could this be enhanced so that there's an option to post multiple dates with one posting rather than being only able to post one night at a time?

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in our RC and Beta environment and coming soon with the next public Live release of RMS 9+ is the ability to configure the number of nights the Create Rate option will apply at a time, including the ability to create the rate for the full length of stay at once when using Nightly Rate and whether or not the rate should be created on check-in.

    Visit the below Help Centre article for more information on the new options available.

    https://helpcentre.rmscloud.com/accounting-options-info/rate-creation-method

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Custom Housekeeping Area Statuses

    Housekeeping: additional/customizable clean statuses for rooms

    When managing housekeeping statuses in RMS, we'd like additional clean statuses other than clean, dirty, and inspect.

    Ideally, if we can add/rename statuses based on our needs, we can manage housekeeping in detail. An example would be a progress indicator in percentages.

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Feature Released  ·  3 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. Rolling Allotments from the Current Day

    Ability to set permanent rolling allotments from the current day.

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Feature Released  ·  3 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. Improve Account Printing Efficiency

    Installing a new printer and Smart Printing Service

    We had to install a new printer over the weekend. It's been a long time since the last install so we had forgotten how to get it into smart printing service. It was not working like the printer before. I rang help and was told that the smart printing service is being fazed out and RMS must generate the report to print. After hanging up I worked out how to reinstall smart printing service for our new printer and it works as we like it.

    If the Smart Service is not activated;…

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Due to advancements in browser applications and printing options Smart Printing is no longer required within the RMS application.

    Tax Invoices and Statements can be quickly printed or emailed from an account using the drop down menu. Selecting ‘Print’ will generate the Statement or Tax Invoice on screen and automatically open the browser’s print dialogue box to quickly send the job to the chosen printer.

    For more information on Receipts, Statements & Tax Invoices please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/statement-information/account-statement

    https://helpcentre.rmscloud.com/tax-invoice-information/tax-invoice

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. New User Interface Feedback

    • The new layout for (10.20.139.4)Beta does not look great - the old layout looked better. The side menu feels much larger now.
    • The old layout looked better.
    • Have EOD date visible like previous versions of RMS instead of having to click on the user profile tab - very confusing and easy to forget
    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your feedback on the recent changes to the user interface in RMS 9+.

    We are pleased to advise that the most recent Beta release (Version 10.20.153.2) includes both the Accounting Date and Username in the info panel at the bottom of the side menu.

    The Accounting Date will be displayed there for single property databases only.

    For any further feedback in relation to the new user interface feel free to email uifeedback@rmscloud.com. Alternatively all suggestions added to the User Suggestion Box will be monitored for feedback with the highest voted items put forward to be considered for inclusion in a future development cycle.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Ability to Preset Frequently Used Sundry Charges

    We would like to be able to choose our frequently used sundries so that they come up quicker for us.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that the ability to set Favourite Sundries to display in the Frequently Used area is now available in all versions of RMS.

    For instructions on setting a Sundry Charge as a Favourite in RMS, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/sundry-charges/setup-favourite-sundry-charges

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Add Message Centre to Mobile/Tablet View - 2 Way Guest Messaging

    I understand that 2 way messaging has just been released however being able to do this on a phone would be highly beneficial and not on the desktop view. We are not always in the office and need a quick and easy way to respond to guests.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    We are pleased to announce that the Message Centre is now available on the mobile and tablet views of RMS 9+ for viewing and responding to guest messages.

    For instructions on how to access and reply, see the below Help Centre article.

    https://helpcentre.rmscloud.com/on-the-go/reply-to-guest-messages-on-the-go

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. Add State & Country to Booking Chart Data Window

    Thank you for the recent changes to the Data Window options. We though love to see State & Country shown there to. In these COVID times it would make managing bookings and expected cancellations if we could see these fields easily in the booking without having to open them. Nor does it show on any Arrival Reports.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    We are pleased to advise that Guest Country & State are now available as options to add to the Booking Chart Data Window in RMS 9+ Version 11.21.221.2 and above.

    This version is currently in our Release Candidate (RC) Environment and will be included in the next RMS 9+ Live Release.

    Information on activation, setup and use can be found in the following Help Centre articles.

    https://helpcentre.rmscloud.com/booking-chart/booking-chart-data-window

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Quick Quote - Ability to Type in Category or Rate Type Drop Down Menus

    HI Team,

    Can you please reinstate the ability to type in the Rate Type Field at the top of the quick quote screen.

    This functionality has been lost since the last update, it would save a lot of time scrolling through the list of rates if you can jump to the required rate type by starting to type it.

    This functionality already exists when in a reservation.

    Thanks
    Jake

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Property Management System  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    We are pleased to advise that the ability to type into the Category & Rate Type fields on the Quick Quote has been restored in the latest release to our Beta environment and will become available to all users with the next released update to Live.

    For more information on using the Quick Quote in RMS please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/quick-quote/quick-quote-overview

    Kind Regards,

    RMS Product Development

← Previous 1
  • Don't see your idea?

RMS User Suggestions

Categories

Feedback and Knowledge Base

(thinking…)