RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. RMS smart print auto update

    RMS Smart Print Client Update function does not work, It would be nice if the Client auto updated when a new version is released.
    We currently see issues with version 1.0.3 where the service will stop for no reason and you cannot restart the server or even put a monitor on the service for self remediation via RMM solutions.
    Version 1.0.6 is more stable but also lacks an auto update function

    Please add an auto update function and more reliable self heal options. It would also be nice if patch notes were published and available for us to review maybe…

    3 votes

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    Closed  ·  0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  2. Increase the length of the Address Field for Online Bookings

    Increase the length of the Address Field for the Online Reservations. We are losing reservations because they can't get their reservation to go through. If any of you have gotten a phone call telling you their cards won't go through, despite trying multiple cards, but you can make the reservation over the phone just fine,THIS is the issue.It tells the customer it is a credit card error, but the error is in the address field. It needs to be more than 24 characters. RMS is losing out on online booking fees as well as they book over the phone.

    2 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    After extensive testing on the RMS IBE we have been able to confirm that addresses longer than 24 characters can be input and will be retained on the Guest Details of the reservation.

    Should you encounter any further issues with the RMS IBE or the Address field, please log a Service Request with our customer support team who can investigate further for you.

    For assistance with how to log a Service Request, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/general/log-a-service-request

    Kind Regards,

    RMS Product Development

  3. Remove Suspense Account on Cash Accounting Method

    Please have an option to remove the suspense account from all accounting reports. This really isn't used for people using the cash accounting method.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Please see the below link for information on Suspense Receipts and their functions in RMS for both Cash and Accrual Accounting.

    https://helpcentre.rmscloud.com/accounting/suspense-receipts

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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