RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. 4 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Reverse Receipts

    We would like to reverse receipts paid against an invoice without having to cancel the invoice first, as the invoice still needs to be paid.
    Having to cancel the invoice, then reverse the receipt, means we then have to recreate the invoice (which will have a new number and will be dated today instead of the original inv date) adding confusion to sales figures / due date of invoice and a new set of inv no/dates for customers. Reverse receipt is a basis accounting action.

    3 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  3. New different colour on booking chart for fully paid"reservations

    Looking for a new colour on the booking chart to show that a customer has fully paid prior to arrival, not just deposit paid and confirmed. Maybe could be done in conjunction with "Pre Check-In"

    2 votes

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  4. I would like to change the way security profiles are listed to have separate check box to revert "arrived" reservations

    The setting in RMS Security Profiles, "Allow Unconfirm Status on a Departed Res" is the one that will allow a 2 hour revert to an ARRIVED res, but also revert DEPARTED reservation.

    We do not want users to be able to revert DEPARTED, but can revert ARRIVED.

    2 votes

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  5. RMS POS Payment transfer to RMS PMS needs to allow for more payment types

    We have found that the ability to map different payment types in the RMS POS (SwiftPOS) system to Payment types in RMS 9+ is very limited.

    We are wanting to map Gift Vouchers in the RMS POS system to a different Payment type in RMS 9+ such as "gift vouchers", but we cannot. Only allows EFTPOS/Credit Card, Cash and Direct Credit - very limiting and inflexible.

    The default for RMS techs is to setup POS Gift vouchers to "CASH" type in RMS 9+, which is very wrong. Needs to go elsewhere so we can tack vouchers in our Balance sheet,…

    2 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  6. Allow limits to be set on how many bookings can be taken for a particular rate plan

    If we set up a package to sell rooms + tickets to an onsite event, we really need the option to limit the total number of bookings we take on this rate plan, as we may only have 10 tickets available to the event (for example).

    Currently we can set an allotment to limit the number of bookings per day, but no way to set a total limit at a rate plan level.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  7. bulk cancel

    Option to Cancel Bulk Bookings.

    eg. When an event gets cancelled due to rain, I have to cancel 60+ reservations. Currently have to enter each individual booking to cancel.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  8. Choose 'days available' when setting a derived rate

    I want to set up a mid week rate that is discounted from a master rate with a % discount and only bookable on certain days of the week. I can't see how this can be done without a lot of manual work to set up multiple rate periods (for each week) which is time consuming and quickly gets messy. I would like to be able to quickly tick a box to say which days of the week a derived rate is bookable.

    2 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  9. Flexibility for requirements set on profiles

    Please have the ability for free type requirements that are set in guest, company or agent profiles - rather than only set ones. this would give us much more flexibility and automation

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  10. Ability to add the same properties into multiple groupings at once

    Being able to add the same properties to multiple groupings so that you can have regional groupings as well as citywide groupings etc.

    1 vote

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  11. I would like to be able to charge a 1 night surcharge and keep the deposit at first night tariff without package

    We set up under package a 1 night surcharge for first night $30 and remove the surcharge on 2nd night -$30. This is how we were taught to apply a 1 night surcharge. However, this then (based on our deposit rules) charges the first night + $30 surcharge for a 5 night stay. We only want to charge first night for a booking over 1 night.

    1 vote

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  12. ACH reverse receipt for NSF

    We would like to see an option to reverse and ACH payment that was rejected by the bank. Reverse option is only available the day of processing but we do not get notification from the bank the same day as the processing day from the bank

    1 vote

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  13. Journal entry payment option

    Add journal entry option as a payment method to POS
    Sometimes the POS times out and the credit card processed via the credit card terminal and you are not able to log in the payment via journal entry

    1 vote

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  14. Verify Credit Card Payments Posted to Account is RMS

    A useful feature would be some sort of validation when credit card charges are processed. Currently we have a number of charges processed within RMS and properly processed by our merchant account (OpenEdge) but the result of the charge is not posted to the RMS account. This makes us look bad to our guests (because of double charges to their credit card), makes bank reconciliations very difficult and costs us time and money.

    1 vote

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  15. I would like an error message to pop up when a new client contains same details as an existing client profile

    There's too many duplicated clients in RMS due to the user not selecting an existing client profile. it would be good if the system was smart enough to recognise either an email or mobile phone number as already existing. then pop up a window that says.. this client detail already exists. are you sure you want to create a new client? or revert to existing.

    1 vote

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  16. Grandstream IP PBX

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    1 vote

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  17. Find Sundry item by barcode

    We would like to be able to find a sundry item by using the barcode reader. We have many sundry items in the park kiosk and it is difficult to find by name.

    1 vote

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  18. Add email to guest as an option on Charge Backs

    Allow option to email the charge back notice to the guest instead of printing and signing. Saves on paper and time.

    1 vote

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  19. Digital Banking Platform To Send Money Abroad

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    1 vote

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  20. How Do I Come To Know About Cash App Clarence Fee?

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    1 vote

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