RMS User Suggestions
8 results found
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Promote the Suggestion Box
Promote the Suggestion Box and or new Suggestion weekly, The Suggestion Box seems to be forgotten about, if it was promoted regularly you might find more votes & ideas are given, the home screen on RMS9+ would be a good spot.
54 votesThank you everyone for your valuable feedback regarding our User Suggestion Box.
As you may have noticed over the past few months we have taken significant steps to increase visibility and access to our User Suggestion Box as well as updated the processes surrounding our interactions with customers who have taken the time to provide feedback.
Our User Suggestion Box is monitored daily with our most popular suggestions being put forward for consideration into a future development sprint. As suggestions progress they are updated to reflect the current work status, with notifications sent to subscribers any time there is a status update as well as once the feature has been released to the Beta environment (where applicable) or a publicly accessible environment.
Thank you for your patience as we transitioned to this new process, we strongly value the input of our users and look forward to introducing exciting new features…
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Delete correspondence
Being able to delete (In) correspondence if an error was made, you could add this function under the access control as to not have issues of wrongful deletions, or if you do not wish to delete them, just have a hide function so it doesn’t show up until you select show all
16 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that new Security Profile options in RMS have been added to allow users to delete correspondence from a reservation or guest.
For more information on allowing users to delete correspondence see the below Help Centre articles.
https://helpcentre.rmscloud.com/security-profile-info/allow-users-to-delete-guest-correspondence
https://helpcentre.rmscloud.com/correspondence/delete-reservation-correspondence
https://helpcentre.rmscloud.com/correspondence/delete-guest-correspondence
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Reservation Search
When doing a reservation search, the first choice, and automatically selected is "group name". It would make more sense to always search by the last name. Can the list be modified so that the system is automatically searching by last name?
15 votesThank you for your suggestion on a way we can improve RMS.
Available in all versions of RMS the Reservation Screen will default to the ‘Search By’ option previously selected by the user.
In addition to this update on the Reservation Screen the Toolbar Menu Reservation Search can be used to search by Guest Name, Group Name or Reservation Number without pre-selecting the Search By option.
For more information on the Toolbar Menu Reservation Search please visit the below Help Centre article.
https://helpcentre.rmscloud.com/general/toolbar-menu-reservation-search
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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SMS two way integration
SMS needs the guest to be able to respond. Currently if the guest replies the guest believes we get the reply and we have no way of knowing the guest replied.
10 votesWe are pleased to advise that 2-Way SMS Integration is now available in RMS 9+ Beta & RC and will be included in the next Live release.
For more information:
https://helpcentre.rmscloud.com/2-way-sms/activating-2-way-sms-in-rms
https://helpcentre.rmscloud.com/2-way-sms/sms-conversationsWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Loyalty Program
Addition of a Loyalty Program for login on website through your loyalty number and stay tracking with points accumulation and rewards redemption.
4 votesThank you for your suggestion on a way we can improve RMS.
Now available in all versions of RMS is the Guest Rewards Module which can be activated and customised to create a loyalty program for guests with point redemption in-built on the accounts in RMS.
For more information see the below Help Centre article.
https://helpcentre.rmscloud.com/guest-rewards-module/guest-rewards-module-setup-info
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Bank Reconciliation
We work primarily with customers Direct Depositing funds to our Trust account and I require the ability to produce a report on a daily basis that matches this regardless of the Date Entered.
For example, Payments made to us today do not show detail until tomorrow and thus cannot be entered until the following day. This is creating a problem whereby we cannot reconcile bank to RMS on a set period basis.
You have the option to enter a date banked in the receipt field yet it will not allow me to produce a report based on this information.
Thanks3 votesWe are pleased to advise that this feature has now been released and is currently available in our Beta environment under RMS 9+ Version 10.18.339.12.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Optimize the RMS Book Now Button app for mobile/tablet device use.
Optimize the RMS Book Now Button app for mobile/tablet device use.
Currently working great on pc & phone, the book now button app isn't yet configured property for tablets in either portrait or landscape mode.
When the "Your Stay" totals box appears and covers the Surname and State boxes.
1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise with the latest release of the RMS Internet Booking Engine to Beta a number of improvements to the mobile version.
For more information on the RMS Internet Booking Engine please visit the below Help Centre article.
https://helpcentre.rmscloud.com/rms-internet-booking-engine/rms-internet-booking-engine-guide
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Message between users
The Message (Envelope Icon) or something similar that we can use internally to send a message to other RMS users through RMS,
Basically when they loginRMS a Message pops up on there screen informing them of whatever information we would like to tell them.1 vote
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