RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. put the "group" booking back to the way it was. The new changes are TERRIBLE!!! so much harder and take so much longer to make a group booki

    put the "group" booking back to the way it was. The new changes are TERRIBLE!!! so much harder and take so much longer to make a group booking

    3 votes

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 way SMS - virtual mobile number to show Park Name

    Can we have the virtual mobile number to show as Park name not just a number

    3 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Upon further investigation with our SMS provider we are unable to facilitate this request.

    Being a 2-way SMS integration where recipients have the ability to reply prevents the provider from displaying a string of text in place of the number.

    To ensure guests understand who the message has been received from we recommend including the property name in the first or last part of the message.

  3. Allow emails that go the an incorrect address to bounce back

    If emails for confirmations, receipts & invoices etc go to the incorrect email address currently you do not know as they don't bounce back into your email account. This used to be a feature but it appears to have been decommissioned.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    The email replies and bouncebacks will be received by the configured property email addresses if the SPF Records & Email Domains have been configured in RMS.

    Completing this setup ensures RMS uses the correct DNS records for the property’s email addresses and will allow the property to receive the bouncebacks and replies from emails sent using RMS.

    Below are the Help Centre articles for completing this setup.

    https://helpcentre.rmscloud.com/technical-information/spf-records-for-sending-email-correspondence

    https://helpcentre.rmscloud.com/security/domains

    For further assistance or more information please log a Service Request for our customer support team to contact you.

    Kind Regards,

    RMS Product Development

  4. Have the RMS Vault Recognise an invalid CC number. T

    The Vault should have the ability to recognise if a CC number is incorrect or invalid.
    The Credit Card field in the client profile recognise's this so why cant the Vault.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    RMS Vault is designed as a PCI Compliant storage method to assist properties who have not yet setup with a Payment Gateway. As RMS Vault is a storage only facility it does not validate credit card details.

    To have credit card number validation it is recommended to connect with a Payment Gateway and set this up in RMS for PCI Compliant storage and charging of credit cards.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Declined Credit Card Button in the Vault

    When a guest uses the book now button in the Vault and they enter their credit card details, there is no were we can report a declinded card when we process it.
    It would be good if the customer received a notification and ability to change their details with a new card.

    2 votes

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Usually when an RMS update occurs, other issue follows.

    Please check releases before rolling out

    2 votes

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. LOVE! The little notes while loading that provide function key insights. F5 = the dream

    Hope I'm not spamming you, just wanted to let you know it is really helpful :)

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback on the RMS Tips recently added to replace the previous Quote of the Day.

    We deeply value our user feedback and continue to strive to make improvements to RMS that benefit our users.

    If you have any RMS tips you would like to share with other users please feel free to submit them to us.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Appreciation!

    I would like to offer my appreciation for the new hints offered at login. A great way to upskill ourselves on features we may not be aware of or features that we have forgotten. Thank you

    1 vote

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Firefox

    Finally...optimized for Firefox!! About time. Hate Chrome!! Long live Mozilla!! As long as RMS holds up its end and actually works on Firefox, and this is not just a tease!

    1 vote

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. CC Token

    When you are entering the cc details of a guest it would be helpful if you could see the page behind as you always forget the name and/or spelling of the guest. As it is, you have to ask the guest again for their name

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Credit Card Tokens are created for a Credit Card and are not required to be the same name as the guest details displaying on the reservation.

    As a best practice when creating a Credit Card token over the phone the ‘Name on the Card’ should be entered along with the other card details.

    For more information on credit card tokens please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/accounting/create-a-credit-card-token

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  11. Supporting Bushfire affected customers

    Reduction in Subscription payments for RMS customers affected by recent bushfires.
    As an act of goodwill - would RMS consider offering those customers affected by the recent bushfires a reduction in the January subscriptions?
    Many business in shires and districts that were declared a state of emergency or state of disaster had their income completely decimated over what should have been the busiest time of year.
    Accommodation providers with No vacancy quickly turned to accommodation providers with full vacancy as customers cancelled because of the unprecedented disaster

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for taking the time to submit feedback in the RMS User Suggestion Box.

    For customers who may not have seen the email sent by RMS on 8th January 2020, RMS is offering Fee Relief for customers impacted by the bushfires currently devastating Australia.

    If you have been affected and would like to discuss your circumstances and seek Fee Relief from RMS, please contact Natalie Schulz nsc@rms.com.au.

    Natalie will discuss your circumstances with you and provide additional information for your unique case.

    Kind Regards,

    RMS Product Development

  12. ALLOW COPY BOOKINGS IN DIFFERENT ROOM TYPES

    Allow the correct pick up of the associated 'rate table' when making a copy booking from one room category to another. Currently the first nights 'rate table' (displayed in Total Rate window) will only copy the old room types rate table and rate - allowing for the possibility of rates to roll wrong.

    1 vote

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. ACH Payment Option

    For dry storage patrons and Long Term Stay guests, it would benefit us if ACH was programmable weekly and monthly to auto deduct from the guest bank account. I viewed this direct debit option in the Help Center, but was advised it is not available in North America. This option will reduce our credit card processing fees.

    1 vote

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Remove the availability chart initialization options. its really annoying.

    I really dont like this new feature. i find it really frustrating.

    1 vote

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    Closed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. can we have the function added to rms to enable us to opt out from having an update in rms

    Can we have the function added to rms to enable us to opt out from having an update in rms? We are requesting this as every time an update is done is mucks with our system.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    RMS 9+ is a cloud hosted web application managed and monitored by RMS to ensure optimum performance is provided to all RMS customers. As a part of this, RMS release updates as required to maintain functionality and introduce new features requested and required by our customers.

    Should you ever have any concerns about a particular function in RMS or queries relating to a release, please contact one of our friendly Customer Support team to discuss further so we may identify any unique or operating scenarios for your business and assist you further.

    Kind Regards,

    RMS Product Development

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