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  1. Option to Void Charges on Cancel Reservation

    141 votes

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    22 comments  ·  RMS User Suggestions » Property Management System  ·  Admin →
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    Future Consideration  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed, RNP-13642 will provide user prompts on cancelling a reservation with the option to void charges on the account.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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    Property Manager commented  · 

    Strongly support this idea. Whenever bookings are canceled by OTAs the outstanding balance remains in the accom ledger. Recently we had a local infrastructure project canceled which resulted in approx 150 forward bookings being canceled with a combined loss of sales being in excess of $100K. Unfortunately, this amount is still showing as sales in various financial reports, and due to the gap between RMS and actual sales within accounting softare it is creating various management issues.

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