RMS User Suggestions
33 results found
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Re-Activate the "Global" Search Function!
For some reason the Global Search button was switched off. Please turn it back on! Such a simple one step process to search for clients or reservations. Now the process is over complicated!
1 voteFor more information on how to use the Global Search feature in RMS, view the below Help Centre article.
https://helpcentre.rmscloud.com/rms-application-info/global-search
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a button to choose to NOT add a new room type ALL triggered correspondence
When you add a new area / room type its immediately added into triggered correspondence. I recently added a new listing and hadnt created its checkin correspondence yet (busy with floods). As it so happened I got a same day arrival booking and this poor customer was send 65 emails!!!! AND 35 texts on how to get into every property. OK sure i should have remembered RMS does this and i have to get through 100s of triggers and remove the new listing from everyone of them but surely RMS can fix this issue or give us a button that…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the Category Access option on the Category setup to quickly change if that Category is included or excluded from existing Discounts, Requirements, Triggered Correspondence or Security Profiles.
The Category Access screen will appear the first time a new Category is saved and can be accessed to change the options at any time on the Edit Category screen.
For more information on changing the Category Access see the below Help Centre article.
https://helpcentre.rmscloud.com/category-info/category-access
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Smart Printing & Printing Options
Smart Printing (Bring it back) or reduce number of clicks for normal printing. We have to click several times before we can print receipts or invoices. in a busy hotel this is time consuming.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available is the improved print action menus on accounts which reduce the number of clicks it takes to generate and print Receipts, Statements or Tax Invoices on an account. In addition to these improved menus the print dialogue will automatically open on screen after selecting ‘Print’ from the account menu to fast track sending jobs to the printer.
For more information on printing from accounts in RMS please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/printables/statements-tax-invoices-receipts-refunds
https://helpcentre.rmscloud.com/statement-information/account-statement
https://helpcentre.rmscloud.com/tax-invoice-information/tax-invoice
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Stop auto adding new areas/rooms to every triggered correspondence each time a new listing is created
every time a new listing is added the new listing puts itself onto every single triggered correspondence.
Its a night mare
having to go through all the time and a new property for about 100 existing triggered letters is painful. can you have a tick box or something that you tick to add a new area room to all triggers and if u dont want it added to all triggers dont tick the box? Could we have something like that please.1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to exclude a Category from existing Triggered Correspondence rules.
This option first appears when you save the new Category and can be accessed at any time by editing the Category. When a Category is added to Triggered Correspondence, all Areas within that Category are included.
For more information on quickly excluding a Category from existing Triggered Correspondence please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/category-info/setup-a-category
https://helpcentre.rmscloud.com/category-info/category-access
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Recording of Covid Vaccination Record
It's my understanding that we will be required to check vaccination status on check-in... it would be helpful to be able to record this in the guests profile so we only have to ask them for it once, either on there first stay or first stay back with this requirement. I suppose it really depends on how the guest is able to provide evidence of their vax record... Open to further suggestions on how or where to put this... perhaps there could be another section in the Photo tab to record a screen shot? Comments / ideas appreciated and welcome…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to customise the Guest Declaration questions used in the Guest Portal Pre-Check-in, Online Check-in and Digital Check-in.
Interactive Form Letters and the ability for guests to upload Photo ID as a mandatory requirement are also available.
Any combination of these features can be used at the property’s discretion in line with their terms and conditions to determine if the guest meets the criteria to stay at the property.
For more information on each of the mentioned features visit the below Help Centre articles.
https://helpcentre.rmscloud.com/guest-portal-pre-check-in/guest-declaration
https://helpcentre.rmscloud.com/guest-portal-pre-check-in/acknowledgement-questions
https://helpcentre.rmscloud.com/form-letter-setup/interactive-form-letters
https://helpcentre.rmscloud.com/setup-online-options/rms-ibe-terms-&-conditions
https://helpcentre.rmscloud.com/guest-portal-setup/guest-portal-photo-id-for-guests
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Triggered correspondence with an INCLUSION list as well
At present the final option in triggered correspondence is to specify exclusions based on attributes like: company, tariff, unit, bkg source, travel agent.
This is useful but there is a danger that correspondence will be sent to the wrong booking when more items are added to any of these attributes after the correspondence was created.
Example: I want my TC emails to be sent to direct bookings only. So I create a TC and exclude all booking sources other than Direct. Later I add another booking source (e.g. Tourist Info Desk). Unfortunately, all bookings from this new booking source are…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available when setting up the Exclusion List on Triggered Correspondence is the ‘Allocated’ list that determines what entities are included in the Triggered Correspondence rule.
When a System Administrator sets up a new Company, Travel Agent or Rate Type etc. they are prompted on save to include or exclude the new item from existing Triggered Correspondence rules.
For more information on setting up Triggered Correspondence please visit the below Help Centre article.
https://helpcentre.rmscloud.com/triggered-correspondence-setup/triggered-correspondence
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Scan & Store Guest IDs
I would like to be able to scan guest ID's to Guest Accounts
It would be good if we could scan guest ID's to their corresponding guest account for easy identification and to save us asking returning guests to provide ID if they have already done so before.
2 votesThank you for your suggestion on a way we can improve RMS.
There are several options available in RMS for storing photo identification on a Guest Profile depending on your preferences.
The RMS Guest Portal can be configured to allow guests to upload their photo id which is then saved and viewable on their Guest Profile in RMS.
https://helpcentre.rmscloud.com/guest-portal-setup/guest-portal-photo-id-for-guests
We have an interface partner, Adria Scan which can be connected to for the purpose of guest identification.
https://helpcentre.rmscloud.com/interfaces/interface-partners#id-scanner
Alternatively if you already have a scanner at the property the guest ID can be scanned and the file saved on the Photo tab or Correspondence tab using the ‘Received in’ function and adding the ID file as an attachment.
https://helpcentre.rmscloud.com/guests/guest-profile-photo
https://helpcentre.rmscloud.com/guests/guest-profile-correspondence-received-in
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Auto add cleaning and linen charges to be added to an owner booking
Currently if an owner books linen and clean is not added to the booking as it is for all other reservations. its easily overlooked as you have to manually enter it. Cleaning and linen should auto add as i would think having a clean and linen is the norm and not having it would be the optional deviation from the everyday process.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS when using End of Month Expenses is the ability to automatically charge the Owner these cleaning and related fees on Owner Bookings even if the Rate is set to 0.00.
For more information on using End of Month Expenses to automate fees to owners for cleaning, marketing and other related operational fees outlined in the owner agreements please visit the below Help Centre article.
https://helpcentre.rmscloud.com/owner-accounting-setup/eom-expenses
For assistance troubleshooting your specific setup and Owner Bookings not applying the correct EOM expenses please contact RMS Support.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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Turn Away / Denials
We need a way to record turn away / denials during the reservation process, on the quick quote screen and then associated reporting
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to record a guest on the Blacklist. The Blacklist is a system label that can be customised to suit the terminology of the property and be reported on.
Blacklisted Guests show on the Guest Profile when completing a Guest Search and have a report to provide a full list of guests that have been blacklisted.
See the below Help Centre articles for more information.
https://helpcentre.rmscloud.com/guests/guest-blacklist
https://helpcentre.rmscloud.com/management-guest-report/banned-list-guests-report
https://helpcentre.rmscloud.com/setup/configure-system-labelsWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to Group Room Types
We have areas that are different "room types" but sold similarly and physically in the same area (cleaned together), it would be great to be able to group these by Floor, or Room type rather than printing by Site Type (as we might have (for example) a disabled room, or a twin vs king bed so requires a slightly different "type" which is then printed on a different page (Note: We do not have room numbers in order as some room numbers are repeated)) this would save paper! This would be same for occupancy % as we have 4 "room…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to setup Groupings and apply these to Categories (Room Types) which can then be used to display by the selected Grouping on reports such as the Housekeepers Report.
For more information on setting up Groupings and adding them to a Category in RMS please visit the below Help Centre article.
http://helpcentre.rmscloud.com/groupings-setup/category-grouping
For your circumstances described you could setup Category Groupings by ‘Floor’ and use these to group together the Areas for cleaning on the Housekeepers Report.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like it if derived rates could have a Date Made validation
Currently, if you want to have an online promo code for a sale that must be purchased between two specific dates, you must use a discount instead of a derived rate. However, a discount can't have a package attached to it so if you want to include a sundry item, like a bottle of wine, you can't use discount and must used derived rate. If derived rates had a Date Made validation it would work perfectly.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available using Derived Rates in RMS is the ability to attach a Discount and a Package. By attaching the Discount to the Derived Rate using Property Rate Rules the Discount Validation Options can be used to qualify the rate’s availability when using the Promo Code online.
The below Help Centre article includes steps to add a Discount to a Derived Rate as well as articles for Derived Rate Packages and Derived Rate Adjustments.
https://helpcentre.rmscloud.com/derived-rate-setup/derived-rate-with-discount
https://helpcentre.rmscloud.com/derived-rate-setup/setup-a-derived-rate-package
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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SMS Trigger to occur specific time.
I would like to send a sms at 2pm (check in) to a guest on day of arrival, with a key safe code so they get there key, regardless of reservation status
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available is the ability to setup Triggerd Correspondence using SMS or Form Letters.
Triggers can be setup to send at a preset time, eg. 2 Hours Before Arrival, 1 Day Before Arrival or on Check-in and can have additional criteria to filter out unqualifying reservations. These filters can be set by Booking Source, Category, Rate Type, Company, Travel Agent or Validation Dates.
For instructions on setting up Triggered Correspondence in RMS see the below Help Centre article.
https://helpcentre.rmscloud.com/triggered-correspondence-setup/setup-automated-sending-of-sms
To activate the SMS module in RMS, see the below Help Centre article.
https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add a note which isn't a requirement
I want to be able to add a note that will appear on the requirements list, but isn't from a preset list of requirements.
IE a guest checks in on Monday and tells us they want to upgrade to a king room. We have availability from Wednesday onwards, so I want to create an action item note for reservations or reception to receive it on the requirements list to move them on that day. There is a note option buried in the correspondence tab, but I think it should be a part of the requirements so its visible on the…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to apply Adhoc Requirements to reservations, entering any description required without setting up a new Requirement.
For information on how to apply an adhoc requirement to a reservation please see the below Help Centre article.
http://helpcentre.rmscloud.com/reservations/adhoc-requirement-on-a-reservation
If adhoc requirements are a largely used item at your property you may consider setting up one requirement titled ‘Adhoc’ and selecting this one for entering custom descriptions on reservations as needed.
For more information on setting up a requirement, please see the below Help Centre article.
https://helpcentre.rmscloud.com/accounting-setup/complimentary-requirement
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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WiFi Network and Password as a merged field for Form Letters
Have WiFi Network and WiFi Password as a field which can be merged into Form Letters to be automatically populated when generating emails to send to guests regarding their arrival and in-suite features.
WiFi passwords have become a basic necessity and for security purposes vary by suite. This information is very easily stored in apartment descriptions and if added as a merge-able field can be easily shared and included in correspondence.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup custom fields on the Area which can then be included as merge fields on Form Letters or SMS Templates.
See the below Help Centre articles for instructions on setting this up for your property.
https://helpcentre.rmscloud.com/setup/setup-areas-with-custom-fields
and
https://helpcentre.rmscloud.com/correspondence-setup/insert-custom-area-fields-into-a-form-letterWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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1 vote
Thank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ on the Booking Chart is the Text View option ‘Surname Balance’.
For assistance with changing the Text and Colour options on the Booking Chart in RMS 9+ see the below Help Centre article.
https://helpcentre.rmscloud.com/booking-chart/change-the-text-colour-options-on-the-booking-chart
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Changing status from dirty to clean in an easier way
It would be great if you could right click on a room and change it to clean as opposed to having to go and tick it off in the clean screen.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to display and toggle the Housekeeping Area Status directly on the Booking Chart.
For instructions on how this works, please see the below Help Centre article.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Housekeeper Noticiations
Would be great to have automated notifications set up for the Housekeepers when new bookings are received for the properties to which they are allocated. We are a holiday home company who contract out to two different cleaning companies and this feature would save us having to check with them to see whether they have seen a new booking drop in on the bookings chart they have access to.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ Triggered Correspondence can be setup to send to a Housekeeper for various reservation actions, including when a new Reservation is Made.
See the below link for instructions on setting up Triggered Correspondence in RMS.
https://helpcentre.rmscloud.com/triggered-correspondence-setup
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Guest details on Company invoice
Company Invoices do not show the guest name. It should at least be an option for the Invoice to show the guest name. We are only a small operation and we have been requested that this occur. I am surprised no larger businesses do not need this for corporate clients.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ on any Tax Invoice generated where the Bill To is the Company or Travel Agent, the Guest Name will appear in the lower right section of the Tax Invoice Header (above the tax column) and in line with the Tax Invoice Number.
As the Guest is not the bill recipient, these details do not show in the primary Bill Recipient section.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Better tracking of hire equipment/trundles/portacots
Currently we have our trundles, portacots etc set up as their own sites. We add them to a room booking so we can track how many we still have available. BUT the issue is that on the houskeeping report it doesn't tell our housekeepers which room has booked the trundle/portacot etc so we have to manually look this up and write it on their report.
Surely there must be a better way to manage hire equipment bookings (as we could use this for bikes, buggies etc) which also charges them the correct amount and puts it on the housekeeping report…1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Add On Categories for items including car parks, porta cots, rollaway beds and any other space or item that can be added onto an existing reservation.
For more information on how to use Add Ons please refer to the below Help Centre article.
https://helpcentre.rmscloud.com/reservations/apply-an-add-on-to-a-reservation
Kind Regards,
RMS Product Development
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Out Of Service
Please make out of order and service two separate options because they have 2 different meanings. It will help us to have correct occupancy and revenue reports.
As of now when we put room in maintenance it still includes in the inventory, which is not right. To take out the room from inventory we should use this option and if out service option if we still wants the room to show in the inventory.
Most of the PMS has this option but not RMS which is sad that no one really taking this topic to light as it effects daily…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup whether Maintenance Reservations are included as available inventory or not.
To review this, have your System Administrator go to Setup > Property Options > Property Information and edit the property profile.
In the ‘Options’ section of the Property Information tab a checkbox is available ‘Include Maintenance in Avail for Occupancy’. To exclude Maintenance as available, ensure this checkbox is not ticked then Save/Exit.
We appreciate the valuable feedback of our customers and encourage you to review other suggestions and vote on those you would find of benefit.
We will look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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