RMS User Suggestions
244 results found
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I would like to have "pet field" on RMS IBE to have an option to be mandatory or not.
We would like to be able to track if a guest is bringing more than the 2 dogs that we allow per motorcoach/lot.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Additional Charge Labels and the ability to define which fields on the RMS IBE are mandatory for guest completion.
The below Help Centre articles will guide you through these setup options:
http://helpcentre.rmscloud.com/setup/additional-charge-labels
and
https://helpcentre.rmscloud.com/users-security/setup-required-guest-details-for-the-rms-ibeWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add a note which isn't a requirement
I want to be able to add a note that will appear on the requirements list, but isn't from a preset list of requirements.
IE a guest checks in on Monday and tells us they want to upgrade to a king room. We have availability from Wednesday onwards, so I want to create an action item note for reservations or reception to receive it on the requirements list to move them on that day. There is a note option buried in the correspondence tab, but I think it should be a part of the requirements so its visible on the…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to apply Adhoc Requirements to reservations, entering any description required without setting up a new Requirement.
For information on how to apply an adhoc requirement to a reservation please see the below Help Centre article.
http://helpcentre.rmscloud.com/reservations/adhoc-requirement-on-a-reservation
If adhoc requirements are a largely used item at your property you may consider setting up one requirement titled ‘Adhoc’ and selecting this one for entering custom descriptions on reservations as needed.
For more information on setting up a requirement, please see the below Help Centre article.
https://helpcentre.rmscloud.com/accounting-setup/complimentary-requirement
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like the ability to add or remove overbooking privileges within security profiles.
Would like for general admin/managers to have the ability to turn off/on overbooking privileges within security profiles making them unable to override an overbooking situation.
1 voteThank you for your feedback on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup a Security Profile for user groups to prevent or allow the overbooking of a Property. This option works in conjunction with the setting on the Property setup to not allow Property Overbooking.
Included below are the Help Centre articles for these options:
Disable Property Overbooking
https://helpcentre.rmscloud.com/setup/prevent-property-oversellingAllow Users to Overbook the Property
https://helpcentre.rmscloud.com/users-security/allow-users-to-overbook-a-propertyCategory Overbooking
https://helpcentre.rmscloud.com/category-area/enable-overbooking-on-a-categoryMaximum Property Oversell
https://helpcentre.rmscloud.com/control-panel-restrictions/set-maximum-property-oversell-amountIf the above features do not achieve the setup required please let us know and we can update this suggestion to capture feedback.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to allocate routing on rooms prior to guest check in for accomm and incidentals
If anyone has used Opera they will know how good the routing function is. It would save so much time operationally if we could automatically route certain charges to certain rooms.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to route incidental and accommodation charges to specified accounts within RMS.
For instructions on setting up and using Charge Redirection in RMS, see the below Help Centre articles.
https://helpcentre.rmscloud.com/accounting-setup/charge-redirection
and
https://helpcentre.rmscloud.com/accounting/redirect-accommodation-chargesKind Regards,
RMS Product Development
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Export the booking chart to excel
I would like to be able to export the booking chart to enable me to see the low booked areas withing management meetings.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available is the ability to generate a Booking Chart Report which can be exported to Excel or PDF as required.
For your scenario you may prefer the Pace Report to have a visual overview of nights sold and revenue across a wide date range in graph form.
The below Help Centre articles provide guides for both mentioned reports.
https://helpcentre.rmscloud.com/management-reports/pace-report
and
http://helpcentre.rmscloud.com/daily-reports/print-the-booking-chartWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to store a 2nd credit card
Ability to store a second credit card in the guest profile screen for incidentals.
1 voteThank you for your suggestion on a way we can improve RMS.
The ability to create multiple Credit Card Tokens against a Guest Profile, Company or Travel Agent is an existing feature of RMS 9+.
For assistance with creating Credit Card Tokens in RMS, see the below Help Centre article.
http://helpcentre.rmscloud.com/accounting/create-a-credit-card-token
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Online Group Reservations
To be able to make a group reservations that has different number of guests each room.
e.g.
1st room - 2 adults
2nd room - 2 adults and 1 child
3rd room - 3 adults1 voteThank you for your suggestion on a way we can improve.
Currently available on the RMS IBE is the ability to allow Group Reservations. When this option is enabled the guest can select ‘Add Additional Booking’ which will give the guest the ability to search and book for a different number of guests based on the search criteria they enter.
When completing the online booking process, the reservation will be created in RMS with the corresponding guest numbers.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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WiFi Network and Password as a merged field for Form Letters
Have WiFi Network and WiFi Password as a field which can be merged into Form Letters to be automatically populated when generating emails to send to guests regarding their arrival and in-suite features.
WiFi passwords have become a basic necessity and for security purposes vary by suite. This information is very easily stored in apartment descriptions and if added as a merge-able field can be easily shared and included in correspondence.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup custom fields on the Area which can then be included as merge fields on Form Letters or SMS Templates.
See the below Help Centre articles for instructions on setting this up for your property.
https://helpcentre.rmscloud.com/setup/setup-areas-with-custom-fields
and
https://helpcentre.rmscloud.com/correspondence-setup/insert-custom-area-fields-into-a-form-letterWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Can we have customised wording when tax invoices are sent out via email;?
Perhaps, please see attached tax invoice, we hope you enjoy your stay, review us on www.. etc etc
1 voteThank you for your suggestion on a way we can improve RMS.
The ability to setup a custom email body for emailed Tax Invoices is currently available in RMS 9+.
See the below Help Centre article for instructions on setting this up at your property.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to set up fortnightly Repeat Reservation
We have workers who are on a 2 weeks on/2 weeks off roster allocated to permanent rooms. At the moment I have go in each month & copy the reservation for the next few swings. Repeat Reservation currently has the option to set up a frequency of daily, weekly or monthly but not fortnightly. Having this option would be a great time saver!
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available via the Repeat Reservation feature is the ability to setup recurring reservations at any required frequency.
The example of repeating fortnightly can be achieved by selecting ‘Every’ ‘Second’ ‘Week’ and is outlined in the below Help Centre article.
http://helpcentre.rmscloud.com/reservations/setup-a-fortnightly-repeat-reservation
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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2 way SMS - virtual mobile number to show Company Name
We have just switched over to 2 way sms and had expected the recipients of our txts to see our company name rather than the random +61 mobile number. So they can see who the message is coming from rather than thinking it a random spam. This is a service commonly used by many companies that send out txts to their clients or database. Apparently RMS 9+ doesn't currently have this functionality?
1 voteThank you for your suggestion on a way we can improve RMS 9+.
The ability to set an ‘SMS From Name’ in RMS 9+ is currently available and can be setup by following the below instructions.
https://helpcentre.rmscloud.com/setup/setup-an-sms-name-on-the-property
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Can you please change or remove the large RMS pop up window flagging the training website, as an option can we customise this for our staff
We have been seeing the large training window on opening RMS for awhile now. Would be great to change or customise for staff. Thanks
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to add or remove a custom Startup Image. In doing so, the RMS image with information on important features will show for users once per day.
The current startup image for RMS is regarding the new Help Centre and is running until all customers are comfortable with the changeover from the previous Knowledge Base which is being retired.
For instructions on changing your startup image, see the below Help Centre article.
http://helpcentre.rmscloud.com/setup/change-the-start-up-image
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Restrict Access to RMS by IP Address
It would be a nice security feature if we could limit the IP addresses people can use to login to RMS. We had an employee download guest details from their home recently.
1 vote -
1 vote
Thank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ on the Booking Chart is the Text View option ‘Surname Balance’.
For assistance with changing the Text and Colour options on the Booking Chart in RMS 9+ see the below Help Centre article.
https://helpcentre.rmscloud.com/booking-chart/change-the-text-colour-options-on-the-booking-chart
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Changing status from dirty to clean in an easier way
It would be great if you could right click on a room and change it to clean as opposed to having to go and tick it off in the clean screen.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to display and toggle the Housekeeping Area Status directly on the Booking Chart.
For instructions on how this works, please see the below Help Centre article.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like a yes no field for electronic notice consent so that I can easily see who has agreed to receive notices electronically.
As you are possibly aware, as of 1st July 2019 we can ask our Park Residents to sign an ‘Electronic Notice Consent’ so that we may send any notices electronically. There does not seem to be a field in RMS where we can record ‘Electronic Notice Consent Yes or No’. We were wondering if there was an ‘Electronic Notice Consent’ field in RMS (can’t see one) or if RMS would be able to make a field for this? EN Consent? Then we could run a report to excel and have a current list any time we need to send bulk…
2 votesThank you for your suggestion on a way we can improve RMS.
Introduced alongside GDPR in 2018 and currently available in all versions of RMS 9+ is the ability to define customised Yes/No filters for marketing or communication purposes against Guest Profiles.
For instructions on how to set this up in your RMS database, please see the below Help Centre article.
https://helpcentre.rmscloud.com/setup/customise-marketing-filters
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like a function to round-up dynamic pricing
Dynamic pricing often results in rates with odd cents, it would be good if the dynamic rates could be rounded-up to the nearest dollar. I believe that there is a "round-up" function in set-up, but this works globally and also effects rates for bookings coming from ota's etc. so cannot be used??
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to set Rates to Round to the Nearest Dollar. This option will ensure that any Derived Rate Adjustments or Dynamic Pricing Adjustments that would result in a decimal value are rounded.
Using this option ensures that Rates in RMS are whole dollar amounts and will result in the rounded values being sent to any connected channels. This rounding applies to the Base Rate in RMS leaving any adjustments on a reservation from Discounts or Travel Agent Commissions as required.
For instructions on activating this option in RMS see the below Help Centre article.
https://helpcentre.rmscloud.com/accounting-setup/setup-rounding-on-rates
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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1 vote
Thank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+, Triggered Correspondence can be setup to send at the time of Reservation Confirmation.
When a Receipt is applied to the Reservation Account RMS will change the Reservation Status to ‘Confirmed’ which will then trigger this letter or SMS to be sent based on the options selected in setup.
See the below link for information on setting up Triggered Correspondence.
https://helpcentre.rmscloud.com/triggered-correspondence-setup
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Improve Housekeeping Clean screen
Could we have the ability for option to print Housekeeping Clean Screen in numerical order? It's a big issue for the boss when they come to do property inspections and find everything grouped in room types for 3 floors instead of room number order.
2 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to print the Housekeeping Clean Screen using the display order set by the user.
For instructions on printing the Clean Screen with all Areas displayed in alphanumeric order, please see the below Help Centre article.
https://helpcentre.rmscloud.com/housekeeping/housekeeping-clean-screen-report
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Housekeeper Noticiations
Would be great to have automated notifications set up for the Housekeepers when new bookings are received for the properties to which they are allocated. We are a holiday home company who contract out to two different cleaning companies and this feature would save us having to check with them to see whether they have seen a new booking drop in on the bookings chart they have access to.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ Triggered Correspondence can be setup to send to a Housekeeper for various reservation actions, including when a new Reservation is Made.
See the below link for instructions on setting up Triggered Correspondence in RMS.
https://helpcentre.rmscloud.com/triggered-correspondence-setup
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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