RMS User Suggestions
244 results found
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wHEN CLIENT HAS PAID in full WHETHER THIS BE ON THE WEB OR BY ARRANGEMENT IF THE BOOKING COULD INDICATE PD ON RES SLIP/COLOUR ON CHART
wHEN CLIENT HAS PAID in full WHETHER THIS BE ON THE WEB OR BY ARRANGEMENT CAN THIS BE SHOWN ON THE CLIENT RESERVATION SLIP WITHOUT HAVING TO CHECK ACCOUNT AND PERHAPS THE COLOUR ON THE CHART COULD VISUALLY SHOW THIS AS A SECURE BOOKING.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the available to set the Text and Colour options on the Booking Chart.
For instructions on how to set these, see the below Help Centre.
https://helpcentre.rmscloud.com/booking-chart/change-the-text-colour-options-on-the-booking-chart
Additionally, account balances can be previewed in the Reservation’s Data Window on hover as well as in the Account Column on the Reservation Screen.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Guest details on Company invoice
Company Invoices do not show the guest name. It should at least be an option for the Invoice to show the guest name. We are only a small operation and we have been requested that this occur. I am surprised no larger businesses do not need this for corporate clients.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ on any Tax Invoice generated where the Bill To is the Company or Travel Agent, the Guest Name will appear in the lower right section of the Tax Invoice Header (above the tax column) and in line with the Tax Invoice Number.
As the Guest is not the bill recipient, these details do not show in the primary Bill Recipient section.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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access codes on inhouse report
Hi would love to be able to print a report each day for the boom gate access codes for all inhouse guests. This would assist all staff
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS 9+ is a Boomgate Status Report which includes the Boomgate Access Number & Reservation Number as well as whether they are currently in or out by the boomgate access.
To access this report:
Go to Reports > Daily > Boomgate Access.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Improvement on the Guest Portal
Can we add Car Reg to the guest portal?
1 voteThank you for your suggestion on a way we can improve RMS.
The Guest Portal can have fields customised and set as mandatory by updating the Client Portal user in Field Maintenance.
For instructions on how to modify Field Maintenance, please see the below Help Centre article.
https://helpcentre.rmscloud.com/setup/customise-fields-displayed-on-the-reservation-screen
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Credit Transfer
Be able to transfer a credit balance to another account at anytime (not have to wait until check in/arrival date).
1 voteThank you for your suggestion on a way we can improve RMS.
The ability to Balance Transfer debits or credits is a current feature of RMS 9+ in all versions.
Please see the below Help Centre article for steps to complete a Credit Transfer.
https://helpcentre.rmscloud.com/accounting/perform-a-balance-transfer
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Better tracking of hire equipment/trundles/portacots
Currently we have our trundles, portacots etc set up as their own sites. We add them to a room booking so we can track how many we still have available. BUT the issue is that on the houskeeping report it doesn't tell our housekeepers which room has booked the trundle/portacot etc so we have to manually look this up and write it on their report.
Surely there must be a better way to manage hire equipment bookings (as we could use this for bikes, buggies etc) which also charges them the correct amount and puts it on the housekeeping report…1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Add On Categories for items including car parks, porta cots, rollaway beds and any other space or item that can be added onto an existing reservation.
For more information on how to use Add Ons please refer to the below Help Centre article.
https://helpcentre.rmscloud.com/reservations/apply-an-add-on-to-a-reservation
Kind Regards,
RMS Product Development
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I would like to run the cash transactions report as an Excel or csv file
I would like to be able to run the Cash Transactions report as an Excel or CSV file so as to import the date into other charts we are using for bookkeeping.
1 voteThank you for your suggestion on a way we can improve RMS.
All reports can be exported to .csv, .xslx (Excel), PDF, RTF, XPS or HTML as required from the Report Preview screen after selecting ‘Build’.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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A report of Repeat Charges currently in place
I would like a report of Repeat Charges currently in place. This would allow us to audit to make sure the charges have been added to guests accounts for future charges. We are an RV resort with annual reservations. We bill cable and washer charges to guests coming back for the season and the procedure is to set up the Repeat Charge when they return in the fall. This sometimes gets forgotten and it would make it very helpful to have the report without having to go to each individual reservation and click down several screens to get to the…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the Repeat Charge Report which will generate based on a variety of chosen options and display the details of the Repeat Charges for the period and options selected.
To access this report:
Go to Reports > Daily > Repeat Charge in RMS.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.Kind Regards,
RMS Product Development
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Edit the Base rate based on a nightly rate as opposed to the total base rate
When editing the base rate in a reservation it would be good to be able to put in the nightly rate you want to charge/change and calculate the total base rate. As opposed to putting in the total then that being divided up over the reservations nights.
1 voteThank you for your suggestion on a way we can improve RMS.
The Base Rate override matches the Property’s selection to use Total Rate or Nightly Rate for overriding purposes. However, by selecting Total Rate and viewing the Total Rate Breakdown you can override individual nights or per night as required.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Out Of Service
Please make out of order and service two separate options because they have 2 different meanings. It will help us to have correct occupancy and revenue reports.
As of now when we put room in maintenance it still includes in the inventory, which is not right. To take out the room from inventory we should use this option and if out service option if we still wants the room to show in the inventory.
Most of the PMS has this option but not RMS which is sad that no one really taking this topic to light as it effects daily…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup whether Maintenance Reservations are included as available inventory or not.
To review this, have your System Administrator go to Setup > Property Options > Property Information and edit the property profile.
In the ‘Options’ section of the Property Information tab a checkbox is available ‘Include Maintenance in Avail for Occupancy’. To exclude Maintenance as available, ensure this checkbox is not ticked then Save/Exit.
We appreciate the valuable feedback of our customers and encourage you to review other suggestions and vote on those you would find of benefit.
We will look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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"Requirements" to automatically be added to form letters. I.e a booking letter.
We use RMS at our Caravan park. It would be so useful if the "requirements" section would be automatically be transferred to a form letter. for example - If a guest in requiring addition linen, additional linen has a fee, If we send a "booking" letter it calculates tariffs, deposits etc but if there are any requirements (with or with out a charge required) we have to manually add it to our booking letter before sending. which can be easily forgotten and a bit of a pain if forgotten.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add merge fields to form letters that can populate Requirements from the reservation into the merged letter. There are a number of merge fields available depending on the information you would like to include in your letter.
Thank you for your feedback on a way we can improve RMS 9+.
We appreciate the valuable feedback of our customers and encourage you to review other suggestions and vote on those you would find of benefit.
We look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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smart printing
Smart Printing needs an option to set the number of copies to print. It's currently completely useless for printing receipts because you need one copy of the receipt for the guest to sign and retain and one copy for the guest to keep.
1 voteThank you for your feedback on a way we can improve RMS.
Currently available in RMS is the ability to specify the number of copies to be printed for Receipts, Statements and Tax Invoices (up to 10 copies).
To do this have your System Administrator complete the following:
- Go to Setup > Accounting > Accounting Options in RMS.
- Navigate to the ‘Print Options’ tab.
- Enter the number of copies in the ‘Smart Printing’ section.
- Save/Exit.We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Option to turn off caravan sales buttons in databases that don't use this field/feature in RMS
Option to turn off caravan sales buttons in databases that don't use this field/feature in RMS
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to customise menu items and fields displayed on the Reservation Screen for users and groups of users.
The below Help Centre articles will guide you through each of the available processes to customise what your users see within your RMS database.
https://helpcentre.rmscloud.com/setup/configure-a-security-profile
https://helpcentre.rmscloud.com/setup/create-a-new-user
https://helpcentre.rmscloud.com/setup/customise-fields-displayed-on-the-reservation-screenWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Colour of availability calender online
The availability calender link when booking online should be more of a stand out colour like red so the customer can easily find it. Some of our guests have mentioned they did not see it at all
1 voteThank you for your suggestion on a way we can improve the RMS IBE.
Currently available to be setup in RMS 9+ is a complete range of customised colours for the RMS IBE. The colours selected here will also apply to the Availability Calendar online as well as the ‘Call to Action’ buttons such as “Search” and “Book”.
Please see the below Help Centre articles for steps to setup colour customisation.
https://helpcentre.rmscloud.com/ibe-online-options/setup-an-advanced-colour-theme-for-rms-ibe
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Booking Chart type chart for Add Ons
I would like to see a booking chart style of chart that is availible for Add ons, specifically for those properties who use add ons to assign car parking.
As we know it is an absolute pain to balance the add ons chart as there isnt a physical way to see who is assigned to who.
A booking chart style chart I believe would assist greatly in helping properties to balance their car parking and other add ons especially when extending long stay bookings.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to display Add Ons on the Booking Chart, allowing for viewing and managing add on reservations alongside existing reservations.
This can be enabled per user by going to the Booking Chart > Options and selecting the checkbox ‘Display Add Ons’.
In addition to this setting, a standalone Availability style chart is available for Add Ons.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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shopping cart
Can we have a shopping cart added to the rms book now button so guest can purchase other items such as theme park tickets, meals etc.. as part of their reservation experience. This will enhance the guest experience and add to revenue. I believe Newbook already has this feature as well as many other hotel reservation systems.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available on the RMS IBE with setup completed in RMS 9+, is the ability to add Requirements and Activities that can be purchased in addition to the accommodation.
The below Help Centre articles will guide you through the setup process for Requirements and adding them to the RMS IBE.
https://helpcentre.rmscloud.com/accounting-setup/create-a-requirement
https://helpcentre.rmscloud.com/ibe-online-options/setup-requirements-for-rms-ibeWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Free Text To Reports
Have the ability to add free text to RMS reports eg:-
Accommodation and Extras Statements - ability to add "If you enjoyed your stay please post a comment on Trip Adviser"
Invoices and Receipts - ability to add our bank details (BSB, Account #, etc)1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add custom text and/or bank details to the bottom of Receipts, Statements and Tax Invoices.
The following Help Centre articles will guide you through the setup process.
https://helpcentre.rmscloud.com/accounting-setup/configure-statements
https://helpcentre.rmscloud.com/accounting-setup/add-custom-notes-to-receipts-statements-tax-invoices
https://helpcentre.rmscloud.com/accounting-setup/add-bank-details-to-tax-invoicesWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like to be able to send the email blast to both primary and secondary guest.
You should allow blasts to ALL guests, not just primary. If you wanted to send it to the primary only, you could easily click that button on the In/Out Movements. Otherwise, I have to email each guest individually, which defeats the whole purpose. I have a few couples staying with us that INSIST that they receive separate emails. Please allow email blasts from In/Out Movement to be sent to each guest entered into the system.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to create the Report Writer Template for sending an eDM campaign that includes secondary guests.
To do this, ensure to select the checkbox in the ‘Options’ section when creating the template.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Can clients be set up as blacklisted WITHOUT staying at site?
It would be fantastic to be able to set up clients as blacklisted without them being guests. We get quite a few notifications from other parks about problematic guests (*eg slaughtered a pig in the camp kitchen at midnight!!), we don't always have much info (sometimes only a rego number) so it would be FANTASTIC to be able to setup a blacklist with very minimal information.
1 voteThank you for your suggestion on a way we can improve RMS.
To setup a reported person in RMS straight onto the Blacklist without a corresponding reservation, add a new Guest Profile from the Guest Search screen.
When adding the Guest, provide as much information as you have received in the fields, including the Car Registration, any names etc then mark them onto the blacklist.
This info will come up when using the Smart Search to add a Reservation, enabling staff to identify this person as a no-go guest.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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column
WE adjust the column order/width a lot in the in/out screen; but everytime we have an upgrade all our careful changes vanish. Can we keep customisations when upgrading? It takes quite a bit of time to get everything set up 'just so' so that it reflects the info we need.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to save the user’s preferences to the column display order and customisations on the In/Out screen.
To lock these preferences in place after making them, select the ‘Exit’ button on the In/Out screen and RMS will save the column display settings to that user for next time.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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