RMS User Suggestions
61 results found
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Feature needed to Clear MLOS when using a 2-night minimum in Rate Tables or Rate Type set up
Setting a 2-night minimum for weekends (MLOS) is popular when setting up Rate Tables or Rate Types. However, we need the ability to override or remove the restriction for select weekends (or specific dates) - like on a slow weekend or last minute. Please create a way to do this!!
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to override the Minimum Length of Stay setup on a Rate using the Control Panel.
To setup a MLOS override that removes any restrictions set on the Rate set 0 or 1 as the minimum length of stay required for the applicable dates.
For more information on overriding the Minimum Length of Stay using the Control Panel see the below Help Centre article.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Whenever a company is added into RMS, the system automatically allows a Credit Hold. Most the companies we add into our system, we do not wi
Whenever a company is added into RMS, the system automatically allows a Credit Hold. Not every company we add, has been approved for a credit hold. Can we have this automatically turned off and only activated manually?
1 voteThank you for your suggestion on a way we can improve RMS.
Currently in all versions of RMS when a new Company or Travel Agent is created the Credit Hold status defaults to 'Yes' to prevent any transfers to Accounts Receivable.
A Company or Travel Agent must be removed from the Credit Hold manually to allow accrual of credit through Accounts Receivable.
For more information please visit the below Help Centre articles.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like to have the ability to move reservations in arrived status to another category ?
I would like to have the ability to move reservations in arrived status to another category ?
1 voteThank you for your suggestion on a way we can improve RMS.
The ability to change the Area on an arrived reservation is currently available in all versions of RMS and depends on the property setup and Security Profile setup for the user performing the action.
For more information on how to complete an Area Move, use Split Reservations and modify a Security Profile view the below Help Centre articles.
https://helpcentre.rmscloud.com/general-information/enable-split-reservations
https://helpcentre.rmscloud.com/managing-reservations/move-a-guest-to-a-new-area
https://helpcentre.rmscloud.com/booking-chart/booking-chart:-split-reservation
https://helpcentre.rmscloud.com/security-profile-info/security-profile
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Guest's License Plate Number as a field in their profile
It would be really helpful if we could add a new field for Guest License Plate # in the guest reservation and then be able to pull a report for all in-house license plates. When overnight security is performing their walkarounds, it would be very helpful for them to be able to cross reference suspicious behavior with registered vehicles in the park.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to setup custom Guest and Reservation fields that can be used to store additional information including Car Registration Numbers.
For more information on using custom fields please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/system-labels-all/create-custom-guest-fields
https://helpcentre.rmscloud.com/system-labels-all/create-custom-reservation-fields
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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To have MOBILE2 on client details to add partner details which can also be used for SMS feature in correspondence
especially useful for long term/annual clients in villages.
currently people use the clients notes area for this extra information.
Also useful for when searching for a reservation.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to add multiple Guests to a reservation, with each guest having their own contact details.
Adding secondary guests to the reservation enables selecting to send correspondence to one or all of the associated Guests including SMS.
Visit the below Help Centre article for more information on adding secondary guests to a reservation in RMS.
https://helpcentre.rmscloud.com/managing-reservations/secondary-guest
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Be able to add notes on an owners account.
As we manage on behalf of owners often one person from our team may have a conversation with an owner that should be noted for other stuff to refer to in future. Or even just to document a conversation or specific owner request. It would be great to be able to have a central place under the owners that we can add important information that anyone can refer back to at anytime.
2 votesThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to record correspondence received or add notes to an Owner Profile.
Theese options can be found under the ‘Options’ menu on the ‘Correspondence’ tab of the Owner’s Profile in RMS.
For more information on recording received correspondence or adding notes please visit the below Help Centre article.
https://helpcentre.rmscloud.com/guests/guest-profile-correspondence-received-in
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Duplicate Booking Feature
We constantly have multiple reoccurring guests booking rooms weekly for months in advance,
I do appreciate that selecting guest accounts keeps their account details on file but I still need to fill out 9+ compulsory reservation segments, then type notes or copy & paste, manually update rates and then add requirements.
If I could look up a guests previous booking press duplicate and all I would need to do is change dates it would make things extremely easier.1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that Copy Reservation & Repeat Reservation are features currently available in all versions of RMS.
Copy Reservation allows you to duplicate everything on an existing reservation and change the dates with the option of changing the selected Category and/or Area if the same Area is not available for the new dates.
Visit the below Help Centre article for more information on using the Copy Reservation feature.
https://helpcentre.rmscloud.com/managing-reservations/copy-a-reservation
Repeat Reservation can be used to create a recurring sequence of reservations for a guest that returns at a set frequency, eg. Every 2 weeks for 2 nights.
Visit the below Help Centre article for more information on using the Repeat Reservation feature.
https://helpcentre.rmscloud.com/reservation-screen/repeat-an-existing-reservation
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming…
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Service Requests ... saving as drafts?
The opportunity to go back to the database to check on information in a service request would be a good feature.
It's frustrating when needing to provide lots of detail to not be able to go back into the database.1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to right click a menu item, hyperlinked reservation or account number and select ‘Open in new tab’ on the browser.
To simplify logging a service request in the scenario you have described we recommend opening the Service Request screen in a new tab to leave your main RMS window available for reference or continuation of work.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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I would like an indefinite time for RMS to stay open
The 1 hour increment is still not enough for us. If we were to increase the time indefinitely then we would not have to worry about re-logging into RMS every hour.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to customise the period of time a user session will remain active before logging an inactive user out.
For instructions on how to change this setting please visit the below Help Centre article.
https://helpcentre.rmscloud.com/security/password-management
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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I would like to put Company name on reservation screen to be able to make out invoice to company instead of guest name only
On reservation screen, add company name above guest name so that invoice can be made out to the company
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to include the Company, Travel Agent and/or Wholesaler field on the Reservation Screen.
Once displayed on the Reservation Screen a Company, Travel Agent and/or Wholesaler can be selected and set as the Bill To option for the Reservation Accounts.
For more information on adding this field to the Reservation Screen, setting the Bill To option and creating an Invoice please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview
https://helpcentre.rmscloud.com/company-setup/setup-a-company
https://helpcentre.rmscloud.com/accounting/change-the-bill-to-on-accounts
https://helpcentre.rmscloud.com/accounting/statements-tax-invoices-receipts-refunds
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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Confirmation when changing room type
When moving rooms around on the booking grid, it would be good to be able to click an "are you sure" you want to make this change button on the booking grid if it is moving into a new "room type" or "date range". This avoids any accidental moves!
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to disable confirmation messages from displaying on the Booking Chart & Reservation Screen when changing or moving a reservation.
If a user is not seeing these messages when performing these tasks in RMS it is likely that these confirmation messages have already been disabled.
The below Help Centre article includes instructions to disable the messages and if you would like to re-enable them follow the steps and set ‘Allow’ to ‘Yes’ at Step 4.
https://helpcentre.rmscloud.com/security-profile-info/hide-confirmation-messages-from-users
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Group Booking
When we have created a large group booking and want to click on an individual booking from the home screen, for example site 9, we click on this so we can enter details or check guest in. It then clicks on the group at the top rather than the individual booking we want. This is very frustrating as we often then need to exit the booking to find what site they are on, or go through each site number down the side until we find the correct one which can be very time consuming.
Is there a way that we…1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to set the default option used when opening a Group Reservation to go to the Group Master.
Visit the below Help Centre article for instructions to change this setting in RMS.
https://helpcentre.rmscloud.com/property-setup/default-to-open-group-master
When this option is selected it will always go to the Group Master on the Group Reservation even when opening an individual reservation within the group. Turning this option off will allow users to open the selected reservation without being taken to the Group Master.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add GL Account Codes to Receipt Types
Receipt types currently do not have the ability to allocate/map a GL Account. This would keep our receipts separated by GL which is essential for accounting.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is a Generic Financial Export that can be mapped to report Receipt Types against the specified General Ledger Account Codes.
For more information on using the Generic Financial Export in RMS see the below Help Centre article.
https://helpcentre.rmscloud.com/generic-financial-export-info
Alternatively Financial Interfaces to a variety of accounting systems are available within RMS that will create an export file in the format required for import into the accounting software that will also allocate the mapped General Ledger Code to each Receipt Type in RMS.
For a full list of available Financial Interfaces see the below Help Centre article.
https://helpcentre.rmscloud.com/financial-interfaces/available-financial-interfaces
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Country Order
Common Countries (e.g. Australia, NZ, UK, USA) to remain at the 'top' of the Country drop-down box when creating a new reservation. This would avoid much time scrolling through. Alternatively, allow the function to type the letter when in the drop-down box which will then take you straight to that section.
1 voteThank you for your suggestion on a way we can improve RMS.
All drop down fields on the reservation screen in RMS have the ability to filter the displayed results based on the letters (or numbers) typed into the field before pressing ‘Enter’ on the keyboard.
This allows users to quickly jump to the section of the list based on their partial search.
Entering ‘Au’ and pressing ‘Enter’ on the keyboard in the country field will return all countries with an ‘au’ in the name including Australia and Austria whilst typing ‘New’ and pressing ‘Enter’ will return New Caledonia, New Zealand and Papua New Guinea.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like to be able to attach photos to a guest/client account especially when room is left dirty and extra cleaning needed.
I would like to be able to attach photos taken of an apartment to a booking to record dirty rooms that have been charged extra for cleaning
2 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to add notes to a reservation that include file attachments.
These notes remain on the Correspondence tab and any files attached can be opened and reviewed at a later stage.
The below Help Centre article includes instructions for adding a note to a reservation including file attachments.
https://helpcentre.rmscloud.com/correspondence/attach-a-document-to-a-reservation
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I woujld lik eto see the mass email system upgraded so that "personalized" letters could be sent to a large number of guests at the same tim
Allow for "personalized" blast email to a large group of guests without showing the email address of each guest to every other guest.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the Electronic Digital Marketing (EDM) module which allows properties to design professional and targeted email campaigns.
For more information on our EDM module, please see the below section of our Help Centre.
https://helpcentre.rmscloud.com/digital-marketing
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add address fields to the In/Out Movement Screen
Add Address 1, Address 2, and City fields to the In/Out Movement Screen to be able create CSV file for mailing list and labels
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to create mailing list and printable labels for mailing using Report Writer.
For instructions on using Report Writer to generate mailing lists and print labels from the mailing list generated, please see the below Help Centre articles.
https://helpcentre.rmscloud.com/report-writer-utility/create-a-campaign-mailing-list
https://helpcentre.rmscloud.com/report-writer-utility/mailing-labels
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Allow for mulitple email addresses on a guest profile
Allow for multiple email addresses on a guest profile.
For example, when a guest would like an email confirmation letter sent to BOTH husband and wife. Rather than create a new profile for the one party, could you have multiple email addresses on the one profile?1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add a secondary email field to Guest Profiles which allows for two email addresses to be stored and used against a single guest.
For more information on enabling the secondary email field for guests in RMS, please see the below Help Centre article.
https://helpcentre.rmscloud.com/users-security/secondary-email-field
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like the ability to add or remove overbooking privileges within security profiles.
Would like for general admin/managers to have the ability to turn off/on overbooking privileges within security profiles making them unable to override an overbooking situation.
1 voteThank you for your feedback on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup a Security Profile for user groups to prevent or allow the overbooking of a Property. This option works in conjunction with the setting on the Property setup to not allow Property Overbooking.
Included below are the Help Centre articles for these options:
Disable Property Overbooking
https://helpcentre.rmscloud.com/setup/prevent-property-oversellingAllow Users to Overbook the Property
https://helpcentre.rmscloud.com/users-security/allow-users-to-overbook-a-propertyCategory Overbooking
https://helpcentre.rmscloud.com/category-area/enable-overbooking-on-a-categoryMaximum Property Oversell
https://helpcentre.rmscloud.com/control-panel-restrictions/set-maximum-property-oversell-amountIf the above features do not achieve the setup required please let us know and we can update this suggestion to capture feedback.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to allocate routing on rooms prior to guest check in for accomm and incidentals
If anyone has used Opera they will know how good the routing function is. It would save so much time operationally if we could automatically route certain charges to certain rooms.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to route incidental and accommodation charges to specified accounts within RMS.
For instructions on setting up and using Charge Redirection in RMS, see the below Help Centre articles.
https://helpcentre.rmscloud.com/accounting-setup/charge-redirection
and
https://helpcentre.rmscloud.com/accounting/redirect-accommodation-chargesKind Regards,
RMS Product Development
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