RMS User Suggestions
244 results found
-
SMS Improvements
We
ve noticed that when a guest receives an SMS from us through RMS, the guests phone shows a mobile number at the top of the SMS. What is happening now as there are so many hackers out there, guests are not looking at these messages as much now due to this reason, therefore not receiving our message, especially now during the Covid Pandemic. My suggestion is very simple, why doesnt the SMS message come up with the motels name, for example Beechworth Motor Inn at the top of the SMS and below is the message. For example
…Beechworth1 voteThank you for your suggestion on a way we can improve RMS.
Currently available when using the 1-Way SMS module in RMS is the ability to setup an SMS Name. The SMS Name will be used to display as the Sender when sending an SMS from RMS.
For more information on the 1-Way SMS module and setting up the Property Name as an SMS Name please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms
https://helpcentre.rmscloud.com/property-setup/setup-an-sms-name-on-the-property
Due to limitations by SMS providers the Property Name cannot be displayed as the SMS Name when using 2-Way SMS in RMS. Using the Property Name as the SMS Name will prevent recipients from replying to the SMS.
https://helpcentre.rmscloud.com/2-way-sms-info/activating-2-way-sms-in-rms
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Tow Vehicle field should be mandatory!!!
This information is very important and determines which sites a guest can fit on. We can lose money without this information!!! For guests who don't have a tow vehicle you can simply add a field "No tow vehicle" We are getting guests that don't put their tow vehicle in because it's not mandatory. This makes it much harder to figure out which RV site would be best to assign them too. Please fix this in the next release. - Thank you
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to set fields as mandatory for both user input and the RMS Internet Booking Engine.
Setting a field as ‘Mandatory on Save’ will require this information to be input before a reservation can be created.
For more information on how to setup mandatory fields in RMS please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview
https://helpcentre.rmscloud.com/field-maintenance-info/rms-ibe-guest-details-required
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Reservations Made/Modified Report
Because Quest properties are now paperless, I would like to be able to check bookings made the day before by reception staff members.
Can a report be made just to check the details of a booking made by users each day. This would help in keeping all reservations streamline and making sure that they are correctly inputted before the guests arrive.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the Reservations Made/Modified Report.
The Reservations Made/Modified Report can be used to report on all reservations made or updated by a user for the selected date range.
For more information on the Reservations Made/Modified Report please visit the below Help Centre article.
In addition to this report for auditing changes made to reservations by a user it is also possible to set fields as mandatory on the reservation to enforce data entry by a user for the required fields before a reservation can be saved.
For more information on setting mandatory fields using Field Maintenance please visit the below Help Centre article.
https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product…
-
better reports
RMS reporting is lackluster compared to other platforms. Why can't I run a simple occupancy report for the year and see the occupancy by month? If I hadn't already had three properties with RMS, I would have switched to Resnexus simply for their reports. I think Campground master might even have better reports. I have 5 properties with RMS and I can't believe I can run a report for 2020 that has each month of occupancy and/or revenue.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the Occupancy & Revenue Comparison Report including a Monthly, Weekly or Category breakdown and the ability to group by Property or Travel Agent.
The Occupancy & Revenue Comparison Report is an interactive Operational Revenue report providing a breakdown and comparison of statistics and operational revenue year on year for the selected date range.
For more information on the Occupancy & Revenue Comparison Report please visit the below Help Centre article.
https://helpcentre.rmscloud.com/management-financial-reports/occupancy-revenue-comparison-report
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
1 vote
Thank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the SMS module.
The 1-Way SMS Module enables sending SMS from RMS and can be used on an individual reservation, In/Out Movements, as Triggered Correspondence or for Marketing or targeted sending in bulk using Report Writer.
For more information on the 1-Way SMS Module visit the below Help Centre article.
https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms
The 2-Ways SMS Module adds the ability to recieve and reply to text messages sent from RMS using the Message Centre.
For more information on the 2-Way SMS Module visit the below Help Centre article.
https://helpcentre.rmscloud.com/2-way-sms/activating-2-way-sms-in-rms
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Duplicate Booking Feature
We constantly have multiple reoccurring guests booking rooms weekly for months in advance,
I do appreciate that selecting guest accounts keeps their account details on file but I still need to fill out 9+ compulsory reservation segments, then type notes or copy & paste, manually update rates and then add requirements.
If I could look up a guests previous booking press duplicate and all I would need to do is change dates it would make things extremely easier.1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that Copy Reservation & Repeat Reservation are features currently available in all versions of RMS.
Copy Reservation allows you to duplicate everything on an existing reservation and change the dates with the option of changing the selected Category and/or Area if the same Area is not available for the new dates.
Visit the below Help Centre article for more information on using the Copy Reservation feature.
https://helpcentre.rmscloud.com/managing-reservations/copy-a-reservation
Repeat Reservation can be used to create a recurring sequence of reservations for a guest that returns at a set frequency, eg. Every 2 weeks for 2 nights.
Visit the below Help Centre article for more information on using the Repeat Reservation feature.
https://helpcentre.rmscloud.com/reservation-screen/repeat-an-existing-reservation
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming…
-
Scan & Store Guest IDs
I would like to be able to scan guest ID's to Guest Accounts
It would be good if we could scan guest ID's to their corresponding guest account for easy identification and to save us asking returning guests to provide ID if they have already done so before.
2 votesThank you for your suggestion on a way we can improve RMS.
There are several options available in RMS for storing photo identification on a Guest Profile depending on your preferences.
The RMS Guest Portal can be configured to allow guests to upload their photo id which is then saved and viewable on their Guest Profile in RMS.
https://helpcentre.rmscloud.com/guest-portal-setup/guest-portal-photo-id-for-guests
We have an interface partner, Adria Scan which can be connected to for the purpose of guest identification.
https://helpcentre.rmscloud.com/interfaces/interface-partners#id-scanner
Alternatively if you already have a scanner at the property the guest ID can be scanned and the file saved on the Photo tab or Correspondence tab using the ‘Received in’ function and adding the ID file as an attachment.
https://helpcentre.rmscloud.com/guests/guest-profile-photo
https://helpcentre.rmscloud.com/guests/guest-profile-correspondence-received-in
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
1 vote
Thank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to customise how the Rate View will be displayed on the RMS IBE including choosing to display the Nightly Rate or Total Rate only.
On the RMS IBE Rate & Availability page after performing a search guests can choose either the ‘Availability View’ or ‘View Rates’ to see the complete rate grid with the option selected.
For instructions on customising the Rate View on the RMS IBE please visit the below Help Centre article.
https://helpcentre.rmscloud.com/setup-online-options/rms-ibe-rate-category-availability-display
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
-
Auto add cleaning and linen charges to be added to an owner booking
Currently if an owner books linen and clean is not added to the booking as it is for all other reservations. its easily overlooked as you have to manually enter it. Cleaning and linen should auto add as i would think having a clean and linen is the norm and not having it would be the optional deviation from the everyday process.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS when using End of Month Expenses is the ability to automatically charge the Owner these cleaning and related fees on Owner Bookings even if the Rate is set to 0.00.
For more information on using End of Month Expenses to automate fees to owners for cleaning, marketing and other related operational fees outlined in the owner agreements please visit the below Help Centre article.
https://helpcentre.rmscloud.com/owner-accounting-setup/eom-expenses
For assistance troubleshooting your specific setup and Owner Bookings not applying the correct EOM expenses please contact RMS Support.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
-
Have CC details entered into guest/corporate/owner portals tokanise to ensure PCP compliance
Currently when a user enters their credit card details through the portals, these details drop into RMS in the guest or reservation fields.
As this data is not encrypted this is not PCP compliant. If this information was stored in the vault or tokenised so it would be protected would be far more productive and allow much greater use of these portals.
7 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to connect a Payment Gateway which can be used in RMS, on the RMS IBE and in the Guest and Corporate Portals to securely obtain guest’s credit card information in a PCI Compliant manner as well as process payments.
Using the exposed credit card fields on the Guest Details is a non-PCI compliant method and is not recommended. These can be disabled in Field Maintenance setup.
https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview
For more information on PCI Compliance, Payment Gateways and using them with RMS please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/payment-gateways-info/available-payment-gateways
https://helpcentre.rmscloud.com/payment-gateways-info/pci-compliance
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
-
Add a date range option to the housekeepers report so you can notify staff of assigned cleans in advance
We have cleaning contractors not an inhouse cleaning team. Consequently cleaners need to know when they have work on in advance. Currently the housekeepers report only allows to see the cleans for 1 date which is useless. Everything is there for it to be a fantastic facility but the thing missing is a date RANGE option. With a date range you can then select the housekeeper assigned to the area and notify them in advance all their cleans in advance for say a month or 2 in advance and then schedule it as a report.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the Housekeeper Forecast Report which can be generated for a date range and grouped by Housekeepers.
Visit the below Help Centre article for more information on the Housekeeper Forecast Report in RMS.
https://helpcentre.rmscloud.com/daily-reports/forecast-housekeeping-requirements
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
-
Service Requests ... saving as drafts?
The opportunity to go back to the database to check on information in a service request would be a good feature.
It's frustrating when needing to provide lots of detail to not be able to go back into the database.1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to right click a menu item, hyperlinked reservation or account number and select ‘Open in new tab’ on the browser.
To simplify logging a service request in the scenario you have described we recommend opening the Service Request screen in a new tab to leave your main RMS window available for reference or continuation of work.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
-
I would like more standardised reporting options so that I can better understand where my business is coming from.
You currently have standard reports that will provide performance data by company & travel agent. It would be good if there were options for this type of reporting that pull from market segments and booking source fields.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS are reports that can provide performance information based on a variety of subjects including Booking Source or Rate Type.
For more information on these reports and the information they will provide please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/management-statistics-reports/marketing-report
https://helpcentre.rmscloud.com/management-statistics-reports/performance-ii-report
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
-
I would like an indefinite time for RMS to stay open
The 1 hour increment is still not enough for us. If we were to increase the time indefinitely then we would not have to worry about re-logging into RMS every hour.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to customise the period of time a user session will remain active before logging an inactive user out.
For instructions on how to change this setting please visit the below Help Centre article.
https://helpcentre.rmscloud.com/security/password-management
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
-
I would like to put Company name on reservation screen to be able to make out invoice to company instead of guest name only
On reservation screen, add company name above guest name so that invoice can be made out to the company
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to include the Company, Travel Agent and/or Wholesaler field on the Reservation Screen.
Once displayed on the Reservation Screen a Company, Travel Agent and/or Wholesaler can be selected and set as the Bill To option for the Reservation Accounts.
For more information on adding this field to the Reservation Screen, setting the Bill To option and creating an Invoice please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview
https://helpcentre.rmscloud.com/company-setup/setup-a-company
https://helpcentre.rmscloud.com/accounting/change-the-bill-to-on-accounts
https://helpcentre.rmscloud.com/accounting/statements-tax-invoices-receipts-refunds
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
-
I would like there to be able to put in a count of microwaves / roll aways that we have on site
We need to be able to put in a count of microwaves / roll aways that we have on site and as they are booked as a requirement, it gives us an alert as to how many we have available on that particular date.
Inventory count as such.1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to setup Add Ons which are a special Category type that can be used for extra items with limited inventory including Roll Aways, Car Parks, Boats, Microwaves or other limited resources to apply to a reservation.
For more information on using Add Ons in RMS please visit the below Help Centre article.
https://helpcentre.rmscloud.com/add-ons-info/setup-add-ons
https://helpcentre.rmscloud.com/managing-reservations/apply-an-add-on-to-a-reservation
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the new year.
Kind Regards,
RMS Product Development
-
Confirmation when changing room type
When moving rooms around on the booking grid, it would be good to be able to click an "are you sure" you want to make this change button on the booking grid if it is moving into a new "room type" or "date range". This avoids any accidental moves!
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to disable confirmation messages from displaying on the Booking Chart & Reservation Screen when changing or moving a reservation.
If a user is not seeing these messages when performing these tasks in RMS it is likely that these confirmation messages have already been disabled.
The below Help Centre article includes instructions to disable the messages and if you would like to re-enable them follow the steps and set ‘Allow’ to ‘Yes’ at Step 4.
https://helpcentre.rmscloud.com/security-profile-info/hide-confirmation-messages-from-users
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Ability to Group Room Types
We have areas that are different "room types" but sold similarly and physically in the same area (cleaned together), it would be great to be able to group these by Floor, or Room type rather than printing by Site Type (as we might have (for example) a disabled room, or a twin vs king bed so requires a slightly different "type" which is then printed on a different page (Note: We do not have room numbers in order as some room numbers are repeated)) this would save paper! This would be same for occupancy % as we have 4 "room…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to setup Groupings and apply these to Categories (Room Types) which can then be used to display by the selected Grouping on reports such as the Housekeepers Report.
For more information on setting up Groupings and adding them to a Category in RMS please visit the below Help Centre article.
http://helpcentre.rmscloud.com/groupings-setup/category-grouping
For your circumstances described you could setup Category Groupings by ‘Floor’ and use these to group together the Areas for cleaning on the Housekeepers Report.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
I would like the option to stop sell at certain at certain timeframes
Due to COVID-19, operating business hours have decreased, therefore staff on-site is limited. The only option we've found is to stop sell manually every day to prevent bookings from coming through after staffed hours.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to set a ‘Release Back Time’ which will close inventory for the current day once the time is reached.
This option can be used to stop same day arrival reservations being created after the office has closed.
Visit the below Help Centre article for instructions on setting up a Release Back time in RMS.
https://helpcentre.rmscloud.com/ibe-online-options/setup-a-release-back-time
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
The data window bubble on the booking chart.. It would be fantastic if it remembered user setting.
The data window on the booking chart does show handy information, but it tends to get in the way of other, more pertinent information and tends to get 'stuck' sometimes, further hiding useful information.
It is easy to toggle it off, but it becomes a chore having to toggle it every time we log on.
It would be fantastic if RMS remembered user preference and kept it off until turned on again manually.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to set the user preferences for the Booking Chart that will be retained for each user session.
The Data Window can be set to be on by default for a user by setting this in the Booking Chart Options, the Help Centre article below will guide you through these steps.
https://helpcentre.rmscloud.com/en_US/booking-chart/booking-chart-display-options
The Data Window icon on the Booking Chart is designed for single session use to make it easy for a user to quickly toggle it on or off as needed when viewing the Booking Chart.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
- Don't see your idea?