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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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243 results found

  1. Turn Away / Denials

    We need a way to record turn away / denials during the reservation process, on the quick quote screen and then associated reporting

    1 vote

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    Currently available in RMS is the ability to record a guest on the Blacklist. The Blacklist is a system label that can be customised to suit the terminology of the property and be reported on.

    Blacklisted Guests show on the Guest Profile when completing a Guest Search and have a report to provide a full list of guests that have been blacklisted.

    See the below Help Centre articles for more information.

    https://helpcentre.rmscloud.com/guests/guest-blacklist
    https://helpcentre.rmscloud.com/management-guest-report/banned-list-guests-report
    https://helpcentre.rmscloud.com/setup/configure-system-labels

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. I would like it if derived rates could have a Date Made validation

    Currently, if you want to have an online promo code for a sale that must be purchased between two specific dates, you must use a discount instead of a derived rate. However, a discount can't have a package attached to it so if you want to include a sundry item, like a bottle of wine, you can't use discount and must used derived rate. If derived rates had a Date Made validation it would work perfectly.

    1 vote

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    Currently available using Derived Rates in RMS is the ability to attach a Discount and a Package. By attaching the Discount to the Derived Rate using Property Rate Rules the Discount Validation Options can be used to qualify the rate’s availability when using the Promo Code online.

    The below Help Centre article includes steps to add a Discount to a Derived Rate as well as articles for Derived Rate Packages and Derived Rate Adjustments.

    https://helpcentre.rmscloud.com/derived-rate-setup/derived-rate-with-discount

    https://helpcentre.rmscloud.com/derived-rate-setup/setup-a-derived-rate-package

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. SMS Trigger to occur specific time.

    I would like to send a sms at 2pm (check in) to a guest on day of arrival, with a key safe code so they get there key, regardless of reservation status

    1 vote

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    Currently available is the ability to setup Triggerd Correspondence using SMS or Form Letters.

    Triggers can be setup to send at a preset time, eg. 2 Hours Before Arrival, 1 Day Before Arrival or on Check-in and can have additional criteria to filter out unqualifying reservations. These filters can be set by Booking Source, Category, Rate Type, Company, Travel Agent or Validation Dates.

    For instructions on setting up Triggered Correspondence in RMS see the below Help Centre article.

    https://helpcentre.rmscloud.com/triggered-correspondence-setup/setup-automated-sending-of-sms

    To activate the SMS module in RMS, see the below Help Centre article.

    https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Add GL Account Codes to Receipt Types

    Receipt types currently do not have the ability to allocate/map a GL Account. This would keep our receipts separated by GL which is essential for accounting.

    1 vote

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    Currently available in RMS is a Generic Financial Export that can be mapped to report Receipt Types against the specified General Ledger Account Codes.

    For more information on using the Generic Financial Export in RMS see the below Help Centre article.

    https://helpcentre.rmscloud.com/generic-financial-export-info

    Alternatively Financial Interfaces to a variety of accounting systems are available within RMS that will create an export file in the format required for import into the accounting software that will also allocate the mapped General Ledger Code to each Receipt Type in RMS.

    For a full list of available Financial Interfaces see the below Help Centre article.

    https://helpcentre.rmscloud.com/financial-interfaces/available-financial-interfaces

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Enable RMS IBE to be configured as a subdomain of our website

    Many cloud based systems can be configured as a subdomain of a website, either using mx record and or redirects.

    It would be useful if we could configure a subdomain such as book.ourdomain.com.au to redirect to the IBE for a particular property, and for the IBE to function correctly from search to booking completion.

    Regards
    Stephen

    1 vote

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    Subdomain Forwarding is a feature available with the property’s domain or web host and is setup outside of RMS.

    Whilst instructions to configure vary per provider and their documentation should be referred to for the specific steps you can forward a subdomain to the RMS IBE property website or tailor it to be Category specific using the RMS IBE URL Modifiers linked below.

    https://helpcentre.rmscloud.com/rms-ibe/rms-ibe-url-modifiers

    Setup the preferred subdomain eg. book.yourdomain.com and then setup the Subdomain Forwarding for that subdomain to redirect visitors to the preferred RMS IBE URL.

    Below are some external links to instructions for Subdomain Forwarding with various domain hosts. If your specific domain host is not listed, please refer to their documentation for instructions as this is setup outside of RMS.

    Google
    https://support.google.com/domains/answer/6072198?hl=en

    DreamHost
    https://help.dreamhost.com/hc/en-us/articles/215455377-How-do-I-redirect-my-domain-

    CPanel (Used by multiple providers)
    https://www.webhostinghub.com/help/learn/cpanel/manage-domains/domain-redirects

  6. Cleaning / Task order

    Changing the order that you want the rooms cleaned in or tasks completed to a custom sort. Example - currently sorts by room number. But instead of 1-18, what if i want/need for cleaning order to be 9-18 then 1-8 to suit the shape of the building and efficiency. Maybe i want the housekeeper to start at 18 and finish at 1. Be nice to sort the portal and reports to be in the order that you want them done

    2 votes

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    Currently available using the Staff Portal for Housekeeping is the ability to set the Task Priority and have the tasks assigned to a Housekeeper viewed in the Staff Portal by this priority order.

    By setting a priority order on Housekeeping Tasks based on guest requirements including Early Check-in the assigned Housekeeper can ensure they complete their assigned tasks using the priority set.

    Additional options in the Staff Portal allow Housekeepers to see once a Reservation has Departed so they know they can start their assigned Departure Task or set a Service task as Do Not Disturb when the guests have requested this.

    For instructions on setting the priority of a Housekeeping Task see the below Help Centre article.

    https://helpcentre.rmscloud.com/housekeeping-info/housekeeping-task-priority

    For more information on using the Staff Portal for Housekeeping see the below Help Centre article.

    https://helpcentre.rmscloud.com/staff-portal-info/staff-portal

    We…

  7. Res Notes on Data Window in Booking Chart

    We would like to be able to see Res Notes via the Data Window in the Booking Chart (either directly or via a link).

    1 vote

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    Currently available in RMS is the Booking Chart Data Window displaying any Guest Notes or Reservation Notes saved on the reservation.

    For more information on the Booking Chart Data Window visit the below Help Centre article.

    https://helpcentre.rmscloud.com/booking-chart/booking-chart-data-window

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Customize Report Output Fields

    With report writer. Instead of just building a report. You should also be able to select what fields you want in the report. Currently output fields are locked and not able to be customize by user.

    1 vote

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    Currently available in RMS using the Report Writer utility is the ability to determine which fields are exported in the generated report.

    Report Writer is a two stage process with the first stage allowing users to determine fields to search and what criteria will qualify as a match. The second stage is selecting what information (which fields) should be included on the exported report.

    For more information on using Report Writer in RMS, see the below Help Centre article.

    https://helpcentre.rmscloud.com/report-writer-utility/report-writer-overview

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Country Order

    Common Countries (e.g. Australia, NZ, UK, USA) to remain at the 'top' of the Country drop-down box when creating a new reservation. This would avoid much time scrolling through. Alternatively, allow the function to type the letter when in the drop-down box which will then take you straight to that section.

    1 vote

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    All drop down fields on the reservation screen in RMS have the ability to filter the displayed results based on the letters (or numbers) typed into the field before pressing ‘Enter’ on the keyboard.

    This allows users to quickly jump to the section of the list based on their partial search.

    Entering ‘Au’ and pressing ‘Enter’ on the keyboard in the country field will return all countries with an ‘au’ in the name including Australia and Austria whilst typing ‘New’ and pressing ‘Enter’ will return New Caledonia, New Zealand and Papua New Guinea.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Exclude Travel Agents or particular tariffs from Guest Portal Payments or Pre Check-In

    Exclude Travel Agents or particular tariffs from Guest Portal Payments or Pre Check-In. Pre Paid Expedia Bookings invoiced after departure are processing payments from Guest on pre check-in or when accessing payments in the portal

    1 vote

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    Currently available with the Guest Portal in RMS is the ability to exclude Travel Agents from Guest Portal Payments.

    See the below Help Centre article for instructions to exclude Travel Agents from Guest Portal Payments in RMS.

    http://helpcentre.rmscloud.com/guest-portal-setup/guest-portal-exclude-travel-agents

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. I would like to be able to attach photos to a guest/client account especially when room is left dirty and extra cleaning needed.

    I would like to be able to attach photos taken of an apartment to a booking to record dirty rooms that have been charged extra for cleaning

    2 votes

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    Currently available in RMS is the ability to add notes to a reservation that include file attachments.

    These notes remain on the Correspondence tab and any files attached can be opened and reviewed at a later stage.

    The below Help Centre article includes instructions for adding a note to a reservation including file attachments.

    https://helpcentre.rmscloud.com/correspondence/attach-a-document-to-a-reservation

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. IBE, shows total rates only, we want to show the nigthly rates instead

    shows total rates only, we want to show the nigthly rates instead

    1 vote

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    Currently available in RMS is the ability to select a Rate View on the RMS IBE to suit the property’s requirements.

    Options include Total Rate, Nightly Rate for 7 Days, Nightly Rate for 12 Days and Interactive Map View.

    For instructions on setting up the Rate View for the RMS IBE in RMS, see the below Help Centre article.

    http://helpcentre.rmscloud.com/ibe-online-options/rms-ibe-rate-display

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. When a guest books online, and imputs over the max. occupents allowed for site, change message "We are currently sold out for these dates."

    When a guest books for more than the # of individuals allowed at a site, instead of a message popping up saying that they have reached max capacity, or that they are over max capacity, the message reads. "Thank you for your interested in Anglers Hideaway RV Park. We are currently sold out for the date range you have selected. Please see other available dates. We hope to see you soon!"

    This implies that we have no sites available and we could potentially be losing bookings because of this. Please change asap.

    1 vote

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    Currently available in RMS is the ability to setup a custom message to display when no availability results are returned on the RMS IBE.

    For instructions on setting up a custom No Availability message, see the below Help Centre article.

    http://helpcentre.rmscloud.com/ibe-online-options/rms-ibe-no-availability-custom-message

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. I woujld lik eto see the mass email system upgraded so that "personalized" letters could be sent to a large number of guests at the same tim

    Allow for "personalized" blast email to a large group of guests without showing the email address of each guest to every other guest.

    1 vote

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    Currently available in RMS is the Electronic Digital Marketing (EDM) module which allows properties to design professional and targeted email campaigns.

    For more information on our EDM module, please see the below section of our Help Centre.

    https://helpcentre.rmscloud.com/digital-marketing

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. 1 vote

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    Currently available in RMS when using the RMS Channel Manager is the ability to set a Booking Source to populate on reservations delivered or retrieved from connected channels.

    The below Help Centre article includes steps on setting the Booking Source for an OTA in RMS.

    https://helpcentre.rmscloud.com/channel-management/setup-ota-connection-information

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Add address fields to the In/Out Movement Screen

    Add Address 1, Address 2, and City fields to the In/Out Movement Screen to be able create CSV file for mailing list and labels

    1 vote

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    Currently available in RMS 9+ is the ability to create mailing list and printable labels for mailing using Report Writer.

    For instructions on using Report Writer to generate mailing lists and print labels from the mailing list generated, please see the below Help Centre articles.

    https://helpcentre.rmscloud.com/report-writer-utility/create-a-campaign-mailing-list

    https://helpcentre.rmscloud.com/report-writer-utility/mailing-labels

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Allow for mulitple email addresses on a guest profile

    Allow for multiple email addresses on a guest profile.
    For example, when a guest would like an email confirmation letter sent to BOTH husband and wife. Rather than create a new profile for the one party, could you have multiple email addresses on the one profile?

    1 vote

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    Currently available in RMS 9+ is the ability to add a secondary email field to Guest Profiles which allows for two email addresses to be stored and used against a single guest.

    For more information on enabling the secondary email field for guests in RMS, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/users-security/secondary-email-field

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. A flag / follow up / traces function

    Attach a follow up note / task to be completed to a reservation for a specific date or dates, that can be accessed via a report or by looking on the reservation. This function is called traces or flags in other PMS.

    E.g. Guest has left bags in storage from previous stay, deliver to room before arrival.

    Guest has paid only half of accommodation due to daily spending limit on CC. Collect remainder of payment today.

    1 vote

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    Currently available in RMS 9+ is the ability to add Requirements, including adhoc requirements to a reservation and monitor the completion of these.

    Requirements on reservations can be viewed on the To Do Chart or via the Requirements Report and be used for any reminders or follow-ups required for a guest or reservation in RMS.

    For more information on setting up and using Requirements in RMS, see the below Help Centre articles.

    https://helpcentre.rmscloud.com/accounting-setup/create-a-requirement
    https://helpcentre.rmscloud.com/reservations/monitored-required
    https://helpcentre.rmscloud.com/to-do-chart/view-requirements-on-the-to-do-chart
    https://helpcentre.rmscloud.com/to-do-chart/complete-a-monitored-requirement

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. Add a note which isn't a requirement

    I want to be able to add a note that will appear on the requirements list, but isn't from a preset list of requirements.

    IE a guest checks in on Monday and tells us they want to upgrade to a king room. We have availability from Wednesday onwards, so I want to create an action item note for reservations or reception to receive it on the requirements list to move them on that day. There is a note option buried in the correspondence tab, but I think it should be a part of the requirements so its visible on the…

    1 vote

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    Currently available in RMS 9+ is the ability to apply Adhoc Requirements to reservations, entering any description required without setting up a new Requirement.

    For information on how to apply an adhoc requirement to a reservation please see the below Help Centre article.

    http://helpcentre.rmscloud.com/reservations/adhoc-requirement-on-a-reservation

    If adhoc requirements are a largely used item at your property you may consider setting up one requirement titled ‘Adhoc’ and selecting this one for entering custom descriptions on reservations as needed.

    For more information on setting up a requirement, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/accounting-setup/complimentary-requirement

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. I would like the ability to add or remove overbooking privileges within security profiles.

    Would like for general admin/managers to have the ability to turn off/on overbooking privileges within security profiles making them unable to override an overbooking situation.

    1 vote

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    Currently available in RMS 9+ is the ability to setup a Security Profile for user groups to prevent or allow the overbooking of a Property. This option works in conjunction with the setting on the Property setup to not allow Property Overbooking.

    Included below are the Help Centre articles for these options:

    Disable Property Overbooking
    https://helpcentre.rmscloud.com/setup/prevent-property-overselling

    Allow Users to Overbook the Property
    https://helpcentre.rmscloud.com/users-security/allow-users-to-overbook-a-property

    Category Overbooking
    https://helpcentre.rmscloud.com/category-area/enable-overbooking-on-a-category

    Maximum Property Oversell
    https://helpcentre.rmscloud.com/control-panel-restrictions/set-maximum-property-oversell-amount

    If the above features do not achieve the setup required please let us know and we can update this suggestion to capture feedback.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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