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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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243 results found

  1. I would like you to look Spliting group bookings

    I had a group booking & needed to pull 2 rooms out under another name to send to be paid by a 2nd party. Can we have this capability added.
    another Booking was made then had to be split into 2 teams for invoicing & payment

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to split a reservation out from a Group Reservation.

    To do this, open the Group Reservation and go to the Area tab, select the required reservation and choose the button ‘Remove from Group’.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Would there be a chance of having the rack/BAR rate come up on the availability chart?

    Would there be a chance of having the rack/BAR rate come up on the availability chart?

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the option to display the BAR/Rack Rate Type on the Availability Chart.

    To enable this option, go to the Availability Chart, select ‘Options’ and select the checkbox ‘Show Rate’ then Save/Exit to confirm the changes.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. A stack of reports which are specific to change of ownership of a property

    A stack of reports that relate to change of ownership that are grouped together in RMS. Or otherwise a knowledge base article that shows what the most useful reports are with a brief description why.

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  4. I would like to be able to set cancellation policies to specific reservations or clients to help better manage special event and high demand

    I would like to be able to set cancellation policies on specific reservations or with specific clients to assist in managing particular periods of high demand - we can't always manage this with the cancellation on the tariff type and currently use outlook reminders to manage checking on some reservations. It's great being able to set cancellation policies for specific tariffs - but I'd like a few more options.

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to apply a Cancellation Policy directly to a specific reservation that will override any set on the selected Rate Type.

    For further advancements to this feature, you may wish to subscribe to and vote on the below suggestion for including automated Cancellation Fees with a Cancellation Policy.

    https://rms9.uservoice.com/forums/275090-rms-user-suggestion-box/suggestions/11308890-cancellation-policy-with-cancellation-fees

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Create the option to have a housekeeping task not occur within a particular time frame

    Create the option to have a housekeeping task not occur within a particular time frame. For example, if the task falls within 48 hrs of departure the task will not generate in report.

    1 vote

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    1 comment  ·  General  ·  Admin →
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    Currently available in RMS 9+ is the ability to setup Housekeeping Tasks with an ‘On Average Of’ Frequency. Using this feature will enable the task in your scenario to be set in such a way that it evens out across the length of stay as many times as neccessary and can be set in a way that would also not go so close to the departure date.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. RV Resort/Campground in need of repeating charges to have a yearly option. Not just daily, weekly, monthly

    We are in need of repeating charges to have a yearly option. Not just daily, weekly and monthly. This would be an absolute miracle for us to have for our long term residents and long term rentals. We have to have this option to show up on our reporting needs. Our facility is mainly long term and not to be able to have a yearly option is just not a good thing. We would love to have a work around if this can't be an option.

    Thank you to all...

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup Repeat Charges that apply every 12th or 24th Month, the equivalent of every 1 or 2 years.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. I would like to view the Title Given Surname and Balance in the viewing window on the Chart

    would like to view the Title Given Surname and Balance in the viewing window on the Chart

    1 vote

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    Thank you for your suggestion on a way we canb improve RMS.

    Currently available in RMS 9+ the Booking Chart Data Window will display the Primary Guest’s Title, Given & Surname and the Balance Owing along with other pertinent reservation details.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. email body view

    View email body.

    When sending out correspondance - occasionally we need to edit an email to add the charge for a rollaway bed, cot etc which we can do however. We want to be able to view our correspondance. At the moment you can only view the attachment but you can't edit the attachment so in this case it wouldn't help to swap them around.

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ when sending PDF Form Letters is the ability to preview and edit both the PDF attachment and the email body.

    After selecting the Form Letter and choosing ‘Open’, two tabs will appear in the editor. One will show the PDF attachment and the other is the Email Body from setup.

    Both of these can be customised prior to emailing if required.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Additional EDM Filer

    This is a request for another EDM Filter in RMS please. When booking holiday guests in RMS because we have a business relationship with these guests, they are automatically opted in to marketing under the soft opt in. They then contact us if they would like to opt out of all marketing, or just marketing by email, post or telephone. We would also like to marketing holiday home ownership to our holiday guests and therefore because this is a different to holidays, under the new regulations we have to get their specific consent to marketing holiday home sales to our…

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to custom label and use 3 additional EDM Filters for managing marketing preferences.

    To change the labels go to Setup > Property Options > Labels.

    To display these on Guest Details, go to Setup > Users > Field Maintenance.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Creating recurring bookings

    It would be nice to be able to create recurring bookings. For example we have a guest who stays every 4 weeks on a thursday so we add these in manually. it would be nice if we could set these to auto propagate in the same way that recurring appointments work in outlook.

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup Repeat Reservations. These can be created on the reservation screen from an existing reservation or from scratch by going to Reservations > Repeat Reservation in the side menu.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. Tariff_less_deposit command

    When sending out Tentative bookings and Confirmations there is no command to have the Tariff take off the amount from the discount, only to show how much off they are getting then have the guests work it out

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    Thank you for your suggestion on a way we can improve RMS 9+.

    RMS 9+ includes the following merge fields for Form Letters that should provide the value you are looking to provide your guests.

    Rate_Less_Deposit1
    Rate_Less_Deposit1And2
    Rate_Less_Deposit2
    RateLessDepositPaid

    Additionally you may find the following useful in relation to Discounts.

    RateDiscount
    RateSecondDiscount
    RateQuoted
    RateBreakdown.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  12. Wholesaler Merge Field In Form Letter

    When creating a Form Letter for a travel agent or wholesaler there does not appear to be a Wholesaler merge field to select, yet there is a Travel Agent merge field.
    Considering the fact you can select Travel Agent or Wholesaler when setting up either in the Travel Agent module, it would make sense to be able to select the Wholesaler merge field when creating a form letter.

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to insert a merge field for either Travel Agent or Wholesaler. Both can be found under the Reservation Merge Table.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Sliding rates

    We own a resort. It would be beneficial to have a setting that adjusts pricing from our base based on how days. For instance, lets say our base rate is $200. But if it is 45 days or less I would want to have my base rate have a 15% discount to try to fill those days. Then lets say when it gets to 21 days or less I would want to have an additional 15% discount. Again, the goal is to not have empty rooms. I need a way to make it easy to adjust the rates on a…

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup Advance Purchase & Last Minute Derived Rates.

    In your scenario I would recommend setting up at least one Advanced Purchase Rate and including Dynamic Pricing by Occupancy to have those automatic fluctuations in rate to maximise occupancy.

    Setting the Dynamic Pricing by Occupancy on the Base Rate to give that first discount to guests when occupancy is under a certain percentage and then adding the Advance Purchase Derived Rates to further decrease the rate for early bookers.

    Should you require any assistance with setting up Dynamic Pricing on the Base Rate or Advance Purchase Derived Rates please see the below knowledge base articles or contact our Customer Support team for further assistance.

    https://help.rmscloud.com/derived-rates$Advance%20Purchase%20Rate
    https://help.rmscloud.com/dynamic-pricing

    We appreciate your valuable feedback and look forward to introducing exciting new features…

  14. Please add OTA Hotel Bonanza to Channel manager.

    Please add Hotel Bonanza to channel manager. They are a new OTA taking less commission

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available for connection in the RMS Channel Manager is Hotel Bonanza. This can be setup in RMS 9+ by going to Setup > Online Bookings > Channel Management and viewing the ‘Unconnected Channels’ section.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. We need a default Bill to: tab under Travel Agent just like there is under Company.

    We need a default Bill To: tab under Travel Agent just like there is under Company. Then when you are setting up a TA you only need to set up the Bill To: field once so when it comes to guest check out, it is already pre-set and staff can not miss allocating it to the correct place it is meant to be sent to. Thanks :)

    1 vote

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    Thank you for your suggestion on a way we can improve RMS 9+.

    Currently in Setup > Accounting > Accounting Options it is possible to set the Default Bill To option as Guest, Company, Travel Agent or Wholesaler for each Account Type.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

  16. Online Booking home page 'Caravan Type ' & "Caravan Length"

    Online Booking home page 'Caravan Type ' & "Caravan Length" wording confuses many customers who are booking with a tent.
    The issue could be rectified simply by changing to:
    Caravan/Tent Type & Caravan/Tent Size
    We have daily phone calls from guests who are confused by this which wastes our time and resources when RMS could be handling these bookings.

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    To update the wording seen by your prospective guests for the Caravan Type & Caravan Length fields, in RMS 9+ go to Setup > Property Options > Labels > System and update the ‘Dwelling’ system label to be ‘Caravan/Tent’ or any other label you may wish to use that is more relevant to your guests. This will then be reflected on your RMS Online Booking pages as well as throughout RMS.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

  17. Print OTA Notes

    It would be nice to be able to print OTA notes using the Report Writer.
    I have been told that you can print Reservation notes and Guest notes and almost any other notes but no OTA notes......wonder why ?

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ Report Writer is the ability to include the Reservation OTA Note field in search statements and exported data.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Merge field into the subject line of our form letter emails eg. Res number easier to refer to the booking when guest reply.

    It would make it easier to refer to a booking by Reservaton number as some guests respond with little information on their email, eg. no surnames, different email accounts etc.

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+, merge fields can be inserted and used in the email subject line of both Form Letters and EDM Campaigns.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. Book Now Button to display number of rooms/apartments left for that category

    This creates a sense of urgency to book, and a fear of missing out. Booking.com always does this to encourage bookings.

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup a counter for when to display how many Areas are left on the RMS IBE booking pages.

    This option can be found in Setup > Online Bookings > Online Options on the Category Setup tab.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Property Name on Owner Statements subject line.

    Property Name on Owner Statements subject line.
    It would be useful to put the property name on the subject line so that when a response is sent back to you, you do not have to try and find what property the owner belongs to by searching by name or email address.

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available when emailing Owner Statements from RMS 9+ the Property Name will be displayed in the subject line of the email.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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