RMS User Suggestions
111 results found
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Delete correspondence
Being able to delete (In) correspondence if an error was made, you could add this function under the access control as to not have issues of wrongful deletions, or if you do not wish to delete them, just have a hide function so it doesn’t show up until you select show all
16 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that new Security Profile options in RMS have been added to allow users to delete correspondence from a reservation or guest.
For more information on allowing users to delete correspondence see the below Help Centre articles.
https://helpcentre.rmscloud.com/security-profile-info/allow-users-to-delete-guest-correspondence
https://helpcentre.rmscloud.com/correspondence/delete-reservation-correspondence
https://helpcentre.rmscloud.com/correspondence/delete-guest-correspondence
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Reservation Search
When doing a reservation search, the first choice, and automatically selected is "group name". It would make more sense to always search by the last name. Can the list be modified so that the system is automatically searching by last name?
15 votesThank you for your suggestion on a way we can improve RMS.
Available in all versions of RMS the Reservation Screen will default to the ‘Search By’ option previously selected by the user.
In addition to this update on the Reservation Screen the Toolbar Menu Reservation Search can be used to search by Guest Name, Group Name or Reservation Number without pre-selecting the Search By option.
For more information on the Toolbar Menu Reservation Search please visit the below Help Centre article.
https://helpcentre.rmscloud.com/general/toolbar-menu-reservation-search
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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Customise RMS online booking screens
Guests and owners have been complaining that it is not easy to follow the booking process online.
It would be great to have the option to have amend wording on these screens. EG Show rates changed to BOOK NOW.
It would be good to have rates and availability calendar show up automatically and if the searched dates are unavailable have some wording that states something to the effect of 'No availability for your chosen dates, select availability calendar to see available dates or search for your chosen dates on another property'.A much more simple booking process would be fantastic.
14 votes -
Option to Display Tax Exclusive Rate on RMS IBE for Tax Exclusive Properties
RMS IBE give us an option to REMOVE "Full Rate"
A significant goal of a hotel website is to attract clients to book direct as opposed to using an OTA. Expedia and Booking.com display rates as untaxed. They do this to make the rates seem like a BEST deal. When a potential client is comparing rates on a hotel website to the OTA, it is a negative to see a higher price so prominently on the page! I fail to understand why it is even there. There is no benefit at all in showing the maximum a traveler must pay…
14 votes -
Default "BILL TO" in Channel Management Agent setup (like in Company setup)
We would like to set a specific agent to BILL TO: AGENT as the default but there doesn't seem to be anywhere on the Channel Management setup screen to do this.
Please note that it is the agent that is located on the channel management page, not an agent that we are manually creating.
We noticed that if we create a company, there is the option to set a default BILL TO option. (in EXTRA DETAILS) This is what we are trying to replicate in the online agent setup
13 votes -
Add connection to Google hotel free booking links
Add connection to Google hotel free booking links so we can connect our property and have it display in Google hotel search results
12 votesThank you for your suggestion on a way we can improve RMS.
The ability to connect to Google Hotel Free Booking Links is available in the currently released version of RMS 9+.
For information on how to set this up please visit the RMS Help Centre link below.
Kind Regards,
RMS Product Development
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I am a Revenue Manager and would like to Schedule reports created in report writer
- Use Report Writer to extract property specific data
- Would like to schedule my reports that I build in report writer
- Would then like to be able to view those that I have scheduled
11 votesWe are pleased to advise that the latest release of RMS 9+ Live includes the ability to schedule Report Writer templates.
For more information on setting up schedules in Report Writer, please see the below Help Centre article.
https://helpcentre.rmscloud.com/report-writer-utility/schedule-a-report-writer-template
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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SMS two way integration
SMS needs the guest to be able to respond. Currently if the guest replies the guest believes we get the reply and we have no way of knowing the guest replied.
10 votesWe are pleased to advise that 2-Way SMS Integration is now available in RMS 9+ Beta & RC and will be included in the next Live release.
For more information:
https://helpcentre.rmscloud.com/2-way-sms/activating-2-way-sms-in-rms
https://helpcentre.rmscloud.com/2-way-sms/sms-conversationsWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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drop down menus need to be smarter
Drop down menus need to show all options with current selection highlighted. You should not have to delete the current entry to see what else is available... Also they should smart search the option based on typed entry. This would save a ton of time.
10 votesThis is a feature we have completed in our soon to be released 9+ version
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Fully paid accounts show in a new different colour for quick referencing
Fully paid accounts to be highlighted in a new different colour for easy and fast referencing when checking accounts rather than having to open each account or run a report
9 votesThe RMS Booking Chart has a text option named Surname Balance, it also has a colour option of credit status.
Please see the help article below for a full list of the options for display;
https://help.rmscloud.com/booking-chart-options
The RMS Team
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the tariff chart - to stay in the one spot when amending rates - its so frustrating that it returns to the top - each room that you change
Its so frustrating and time consuming when changing rates, that as you change a room type tariff, and save it, the whole chart returns to the top, so you have to scroll down to find where you are up to, to keep amending rates for each room type. a lot of time wasted in scrolling the chart up and down, when it should stay in the spot you are at
9 votesWe are pleased to advise that this has been resolved in our Rate/OTA chart in 9+.
The RMS Team
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Be able to Edit No Availabilty message in RMS Online
Message currently says "There is no availability for the date range you have selected. Please try alternative dates or contact the property" - would be good to be able to edit this and put in contact information for property
9 votesWith our latest release of our RMS Online Book Now button, and upgrade to our 9+ Beta Environment, it is now possible to change our No Availability Message.
https://help.rmscloud.com/page-settings
If you do not have access to our Beta Environment and would like to, please contact our support team.
The RMS Team
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Add Booking Stay Dates to Reservation Header
This would allow users to reference this important information in all areas of the booking. If using the Tour Desk and Transfer Modules the booking stay dates are not visible when working in these tabs. In addition when making bookings for tours or transfers the date defaults to 'today's' date which makes bookings in these areas more prone to user error and less efficient if the user has to write down booking dates or close out of tab to obtain the correct dates.
In other tabs there is a reference of some sort to the booking stay dates but not…
8 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise with the previous release of the refreshed Reservation Screen the reservation stay dates are now permanently visible in the header section.
For more information on the new look Reservation Screen please visit the below Help Centre article.
https://feedback.rmscloud.com/forums/275090/suggestions/40650034
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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Attach Tax Invoices to Emailed Owner Statements
Adding invoices to Owner statements
Would be great to be able to add a PDF copy of invoices to Owner statements so they are emailed out each month rather than having to manually email them to all owners.
8 votes -
Allow PDF export of NPS Client Survey Report
The NPS Guest Survey Report is currently not able to be exported to PDF. As we manage four different parks, we want to be able to generate a monthly report of survey responses to discuss issues raised with our park managers either by email or in person with a printed report. Most other reports in RMS are able to be exported to a range of different file types so this should be available. While I understand it is an interactive report where you can click through to the reservation details, it would be great to have the option to export…
8 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the ability to export and schedule the NPS Report is now available in Reports version 1.18.285.0. This version is currently in the RMS 9+ RC environment and will be available in Live with the next Reports release.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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9+ Dashboard: Memo Box
Could the dashboard have an option for a memo box that could be updated by management to keep team in the loop of any changes or anything relevant to that day? For example: "Guest Tom Smith coming in today is a VIP please ensure he gets everything he needs?" Or, simply just a memo for all reception team in general, e.g. "ATTN Team: This Monday is Crazy Sock Day - make sure you're wearing yours!"
8 votes -
A "do not move" function.
Say you have a regular who always wants the same room or several rooms that may be traveling together that want to be next to each other. When the reservation is made you check the "do not move" box and this alerts the front desk staff that these rooms need to stay put. It is also a good idea to make a note explaining why they should not be moved.
8 votesRMS has this feature, the field on the reservation details is named Fixed. This is a Yes/No field.
If you choose YES the reservation will not be able to be moved.
When viewing the reservation on the chart it will show a small circle which is to indicate that it is a do not move reservation.
The RMS Team
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to reduce the amount of clicks it takes to print statements/invoices
It takes 6 clicks to print an invoice/statement and a further 3 clicks to exit out of the screens. This is very time consuming and unnecessary.
7 votesWe have listened to your suggestions and have implemented a Smart Print feature which will remove all of the unnecessary click from this process.
Please see our help article below for more information.
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In RMS when you put notes in the Guest Detail or Reservation Detail
In RMS when you put notes in the Guest Detail or Reservation Detail it would be help full if the date would automatically populate before you start typing in the field and it should go to the top of the note section not the bottom. This way the most current notes would appear when you pulled up the record and you would know how old they are. Also (in RMS) it would be helpful if when you are making a reservation and you enter a U.S. zip code and hit the drop down to chose the city it would also…
7 votes -
7 votes
Thanks for your feedback
Ctrl + C and Ctrl + V will work in RMS9 however 9+ will have the abilty to right click one again
The RMS Team
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