RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Ability to Set a Booking Source to Populate on Return Guests

    The Bkg Source should automatically change to "A Repeat Customer" when that customer books again

    This could be very helpful when we want to generate marketing reports on new business and save on booking time.

    106 votes

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    Under Consideration  ·  2 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cancellation Policy with Cancellation Fees

    This would be set up like rates, you cancel within a certain period, a cancellation fee will be charged. If you cancel within 14 days on a holiday "X" will be charged. If you cancel within 7 days "X" will be charged. The cancellation policy would be able to be individualized to each business and their policies. To have to have my staff manually have to go in under Sundry and place a fee won't happen. I need it to be automatic, when the cancel button is pushed.

    98 votes

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    Under Consideration  ·  3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  3. Booking Chart - Spotlight on New Reservations Arriving Today

    Same day reservations made online should be bolded or brightly colored in the booking chart so that the front desk has time to check/prepare for their arrival. Or a pop up window in the booking chart to let the user know of a new reservation.

    67 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Notifying users and highlighting same day arrival reservations is now under consideration for inclusion in future development.

    We will update this page when development is scheduled, development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Guest Portal - need to have notification emails for any activity on the reservation by a guest

    Love the idea of the Guest Portal, but it absolutely needs to have notification emails for any activity on the reservation by the guest.

    It's essential that we get an email when there is a payment, change of date etc - otherwise the portal is currently useless to us and we can't use until there is communication to us of any changes, payments.

    Would love to see improvements sooner than later to enable better use of the portal

    41 votes

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    GP-300 when completed will provide notification emails and/or messages for guest activity within the Guest Portal.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Customise the Fields Displayed in the Booking Chart Data Window

    I would like to edit the 'data window' content in the booking chart

    I would like to edit the 'data window' content in the booking chart, we would like to see mobile number and bedding configuration and we wish to remove the 'dwelling slide' as it's not a feature we use. Apparently the data window is hard coded and cannot be customised.

    40 votes

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    Under Consideration  ·  7 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  6. Option to Display Tax Exclusive Rate on RMS IBE for Tax Exclusive Properties

    RMS IBE give us an option to REMOVE "Full Rate"

    A significant goal of a hotel website is to attract clients to book direct as opposed to using an OTA. Expedia and Booking.com display rates as untaxed. They do this to make the rates seem like a BEST deal. When a potential client is comparing rates on a hotel website to the OTA, it is a negative to see a higher price so prominently on the page! I fail to understand why it is even there. There is no benefit at all in showing the maximum a traveler must pay…

    13 votes

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    4 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    IBE-2849 is now under consideration for inclusion in a future development cycle.

    We will update this page again when development is scheduled, development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Marketing Opt In/Out to be available on RMS Online Booking Engine

    I would like the Marketing Opt In/Out option to be available on RMS Online so the guest can select their preference at the time of booking.

    8 votes

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    Under Consideration  ·  1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. Increase font size of Name & Address on Receipts

    Since the upgrade the fonts appear small
    When the receipt is placed in the envelope very hard to read the name due to the small font.

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    REPORTS-7812 to improve the display of name & address for windowed envelopes is now under consideration for inclusion in future development.

    We will update this page when development is scheduled, development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Ability to Delete or Archive Message Threads in the Message Centre

    If we complete a message from a guest on the message center, it just stays there. I know I can filter a date, but not if it is the same date. I want to whisp it away and get rid of it. Done! One more thing off the list!

    2 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    The ability to archive conversation threads from the Message Centre when no longer required is currently under consideration for inclusion in a future development sprint.

    We will update this page when development is scheduled, development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Add Favourite Search Criteria to the Reservation Search

    I would like to customise the search items in the Reservation Search list.

    In the Reservation Search list there are currently 5 or 6 items above the solid line and I would like to be able to add your favourites to be at the top of that list.

    1 vote

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    Under Consideration  ·  0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  11. Improve Account Printing Efficiency

    Installing a new printer and Smart Printing Service

    We had to install a new printer over the weekend. It's been a long time since the last install so we had forgotten how to get it into smart printing service. It was not working like the printer before. I rang help and was told that the smart printing service is being fazed out and RMS must generate the report to print. After hanging up I worked out how to reinstall smart printing service for our new printer and it works as we like it.

    If the Smart Service is not activated;…

    1 vote

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    Under Consideration  ·  0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  12. Security Profile Option to Assign Security Profiles to New Users

    Separate permissions for ADD Security Profiles and EDIT Security Profile settings

    As an enterprise client with 11 units we do not want to provide access to the properties to adjust security settings. We have worked hard to create specific security settings for each position, and we don't want those to change without corporate approval. If we remove security profiles from our Front Office Manager or General Manager security profile they are not able to add new users and assign security profiles at the property level. We are not able to handle all new employee creation at a corporate level, but…

    1 vote

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    RNP-19333 is now under consideration for inclusion in future development.

    We will update this page when development is scheduled, development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Add Reservation Sub Market Segment to Report Writer

    Good afternoon RMS

    In the Beta version we have the Sub Market Segments. Can we please add this to Report Writer - Reservation Field. Our Sub Market segments are pick up by Duetto and need this for auditing.

    Thanks

    1 vote

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    Under Consideration  ·  0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
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