Quote Status Bookings Option
I am reaching out to you in regard to ‘Quote Status Bookings’
Occasionally, we receive a booking that is a Quote Status Booking. These bookings are Booking.com bookings that come through RMS without a room allocation. The system can see space for the booking if we move other bookings around. The reality is that we are unable to move bookings around to accommodate the new booking. When we have received these Quote Status Bookings, it causes a great deal of panic and stress, trying to accommodate the booking.
I have reached out to Booking.com, to see if they can address the issue from their end. Booking.com have suggested that this issue is at the RMS XLM channel manager. Booking.com contact centre if you would like to discuss with them, https://support.connect.booking.com/hc/en-us
I have made enquiries with RMS previously in regard to this issue and have had no solution. We would really like a solution to this issue so we can open up bookings again to Booking.com to maximise our occupancy. Could there be a on option somewhere in the system to permit or not permit Quote Status Bookings?
Could you please look into this and let me know is a solution can be found.
Please escalate this to the appropriate department.
I am holding off releasing availability to Booking.com pending the outcome of this issue.
Thank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
RMS Product Development