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RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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57 results found

  1. Add Rate Type Selection to IBE Availability Calendar

    IBE users able to chose desired rate type or tariff from Availability Calandar

    Allow or preferably require guest IBE users to select the tariff or rate type when viewing the new RMS "Availability Calendar". Most likely just by having a drop down menu baked into the Availability Calendar or possibly by having calendar links by each rate type in results.

    3 votes

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Ability to Customise RMS Internet Booking Engine Confirmation Page Text

    Make the Online Booking Engine confirmation header text customizable.

    Currently this area pulls the Guest Name, Arrival Date and Online Confirmation No fields, but puts them into text that does not align with our reservation and deposit policies. Now it says:

    Thanks <Given> <Surname>,
    We look forward to welcoming you at <Property Name>, on
    <Arr Date>. Your Booking Confirmation ID is <Online Conf No>
    Thank you for booking with us.

    We would like to be able to change the default text to terms & phrases that we use...

    For instance "your booking confirmation ID" becomes "your booking reference number", etc.

    3 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. SMS Notification When New Reservation is Created or Reservation is Modified

    I would like to receive a notification i.e. txt when a booking or modification occurs

    I would like to receive a notification i.e. txt when a booking or modification occurs (as per Booking.com or VRBO for example)

    3 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Account Login Option (current guest) or New User Option for Online Booking (IBE) - No More Merging this way!

    Account Login Option (current guest) or New User Option for Online Booking (IBE) - No More Merging this way!
    This would be just like any other online account you would have like a bank or account you have.

    If you are in the online booking page already, you shouldn't be taken out of your account to book a new reservation, it should already be in your account. This would have any account credits they have on their guest account show up and alleviate the need for merges (duplicate accounts being created).

    Please give this urgent review as this would help…

    2 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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  5. IBE currently doesn't read from the "Edit room type" options tab (ie. no children) setting

    IBE currently doesn't read from the "Edit room type" options tab (ie. no children or no pets) setting.

    2 votes

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  6. Customise Confirmation email from RMS book now button.

    The email confirming is a confirmation provided automatically from RMS Book Now Button (also known as Internet Booking Engine IBE),

    This would be much better if we could customise as the formatting and information is poorly presented.

    2 votes

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  7. Loading message for RMS IBE URL search

    Currently we use URL modifiers and the RMS IBE for a "Search all accom" on these dates - as we have to search a large number of properties (categories) there is a large 4-7 second lag while the page loads (betaboooking8.blablabla).

    It would be great to have a "Results loading" gif/image that appears on this white page, so we do not lose customers at this point.

    It would be great if we could also upload a company logo as SVG at this point, but even a generic text based "Results loading" would be better than the current white screen.

    2 votes

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  8. Reduce font size on email notifications to reduce paper wastage when printing

    Emails currently print in very large font wasting much paper.

    2 votes

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  9. I would like to be able to add my Facebook pixel for remarketing

    We run ads on social media for 'book now' campaigns and would like to be able to embed our Facebook pixel in the IBE so we can track who clicks through, for remarketing purposes.

    2 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  10. Group reservations to default to rate on group and trigger a group confirmation

    When a guest books multiple rooms it creates a group folio but there is no way to trigger a Group Confirmation showing how many rooms they have booked. Also would like Group on Rate to be the default instead of having to toggle to on.

    2 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  11. We need to be able to setup all travel agents to have a default bill to "Travel Agent" without affecting all other reservations that have di

    We want it similar to Company where we could set a "bill to" default to Company on a company profile. The idea is to have default "bill to" option to be specific to the booking source so that it will not affect the other reservations with different booking sources.

    2 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  12. Set Permitted Guest Type Per Category

    i would like to restrict children from certain categories on IBE, is this a possibility?

    for example, we have an 4 x executive rooms and a one bedroom apartment that we dont allow children/infants in and people get most upset when i ring them to advise this ( it is mentioned on all the descriptions and the like, however they don't seem to read those) and by the children/infant option being removed they then no longer have that option. Is this a possibility?

    2 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS. All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle. There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more. We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products. We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months. Kind Regards, RMS Product Development
  13. Allow a one-time (not per night) resort fee or cleaning fee to be charged when booking online which shows up as a line item in the cart

    These are the two options I currently have and why they do not work:

    1. Use the online booking fee for the cleaning fee: This does not work because the booking fee is added to the folio using the date of booking rather than the date of arrival. So the booking fee is added to our accounts receivable in advance of the actual stay which causes an issue because AR is an asset and guests can still cancel their reservation which would hit accounts receivable and reduce the asset. Accounting does not like this at all because it does not adhere…

    2 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. Good Sam for IBE

    This option would allow guests who book online to input their own Good Sam membership information (number and expiration date), to be verified against the GS database and stored in their camper profile.

    2 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Option to Set Limit on Number of Requirments Bookable on the IBE

    The ability to limit how many extras someone can add to there reservation via the IBE

    When making a reservation on our own IBE and we get to the add extras section, there is the option to add up to 10 of each item. It would be beneficial if we had the ability to set a limit on how many of each extra a guest can purchase.
    For example we have twin bedding as an extra, the IBE is pre set to allow the guest to puchase up to 10 of these. Whilst it is highly unlikely a guest would…

    2 votes

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Sort unit types in IBE by availability

    Display available units first and unavailable units last.

    1 vote

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  17. RMS IBE to Display Availability Calendar on Mobile Device

    I'd like the guests to able to view the 'online availability calendar' in the Mobile Device. Currently it's only visible in PC.

    RMS online availability calendar is not user friendly. Can you please make some major improvements.

    Thank you.

    1 vote

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  18. URGENT RMS Search page to show my hotels fav icon and title instead of RMS logo and "Search- RMS Online booking"

    RMS Search page to show my hotels fav icon and title instead of RMS logo and "Search- RMS Online booking" on the browser Tab.

    Eg: https://bookings8.rmscloud.com/Search/Index/4E68934EE091E0DE/1/

    I checked many hotels, when the guest go to the booking page, the tab are all their hotel names, but for us, it is RMS name and logo. That is not very professional and i think the guests don't know what RMS is and put their personal information online. Thanks.

    1 vote

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  19. Allow us to make "how did you hear about us" a required field when checking out

    Please make it so we can require guests to fill out the "how did you hear about us" field while checking out online.

    1 vote

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  20. Our organization has a wide variety of accommodation types that is causing confusion for our guests booking online. The restriction of setti

    Our organization has a wide variety of accommodation types that is causing confusion for our guests booking online.
    The restriction of setting RMS Online Labels at the enterprise level is VERY limiting.
    Accommodation Options by each our properties is as follows:
    LA - Cabins, Tents
    RS - Cabins, Apartment, Rental RV
    SH - Cabins, Retreat, Glamping Tents
    SC - Motel, Apartment, Guest House

    1 vote

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