RMS User Suggestions
11 results found
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Better Display of Discounted Rate on the RMS IBE
The discount is not shown on the rates page as with other similar book now pages.
Typically the best way is to show both the original daily price (struck out) and the discounted price on the rate selection page.
We get calls to ask why they cannot see the discount, even though we spell out that it is displayed at the end.
25 votesWe are pleased to advise that the new look RMS IBE has now been released and includes a better display of the discount and savings when viewing rates.
For more information on the new RMS IBE or how to get the most out of its new features visit the Help Centre articles below.
https://helpcentre.rmscloud.com/rms-ibe/rms-ibe-guest-experience
https://helpcentre.rmscloud.com/rms-ibe/rms-ibe-overview
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Customisable Field Maintenance for Guest Details on RMS IBE
The ability to change fields on the rms online booking screens. For example, we do not need to know time of arrival but would love to know the customers caravan club membership number. The ability to swap these field would be very useful to gain the information we need rather than the information that RMS thinks we need!
25 votesCurrently available in RMS 9+ is the ability to configure Feild Maintenance for RMS Online, including which fields are mandatory for completion prior to making an online booking.
See the below link for instructions on setting up Field Maintenance.
https://helpcentre.rmscloud.com/users-security/customise-fields-displayed-on-the-reservation-screen
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Need smarter 'Terms and Agreement' button for RMS online reservation - credit cards
Merchant Services says 'Terms and Conditions' for the conditions tick box is not sufficient to prove 'informed consent' of the cancellation policy which leads to 'chargebacks' for 'no shows'. Tick box needs to say " I have read the terms and condition and the cancellation policy and I understand that I may lose me deposit if the cancellation policy is not followed." This is or similar language is informed consent specific to the credit card charge and will protect me from chargebacks.
23 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the latest released version of the RMS IBE included changes that better reflect the guest’s acceptance of Terms & Conditions as well as any Privacy Policy or Cancellation Policy setup.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Customise RMS online booking screens
Guests and owners have been complaining that it is not easy to follow the booking process online.
It would be great to have the option to have amend wording on these screens. EG Show rates changed to BOOK NOW.
It would be good to have rates and availability calendar show up automatically and if the searched dates are unavailable have some wording that states something to the effect of 'No availability for your chosen dates, select availability calendar to see available dates or search for your chosen dates on another property'.A much more simple booking process would be fantastic.
14 votes -
Option to Display Tax Exclusive Rate on RMS IBE for Tax Exclusive Properties
RMS IBE give us an option to REMOVE "Full Rate"
A significant goal of a hotel website is to attract clients to book direct as opposed to using an OTA. Expedia and Booking.com display rates as untaxed. They do this to make the rates seem like a BEST deal. When a potential client is comparing rates on a hotel website to the OTA, it is a negative to see a higher price so prominently on the page! I fail to understand why it is even there. There is no benefit at all in showing the maximum a traveler must pay…
14 votes -
Clickable Calendar Icons on New IBE
With updated IBE release, the arrival & departure usability has changed. When a user clicks on the icon for Arrival denoting a calendar, users expect the availability calendar to appear. However, nothing happens until you click in the field. Same for Departure field.
Can make it so the user can click on the calendar icon and have the availability calendar appear?
The idea is to make it as user friendly for the potential guest as possible, If the guest has issues, they won't book online, and will go elsewhere.
4 votes -
Navigate Back to Property Viewed on RMS IBE
Navigating backwards during the online booking process currently returns the user to view All Properties. We would like this to remember the specific Property the user had previously selected.
Example:
From the Bunya Mountains website, select Accommodation Search and select a Lodge (for example Ecos Studio) > Select date and adults > Book Now (this will then redirect to the Book Now Button) > then you decide you've booked at the wrong dates > change your date range > Refresh > instead of redirecting back to that property you were just looking at it goes back to Bunya Accommodation Centre…3 votes -
Add Photos for Requirements on RMS IBE
We currently sell many extras online through the Book Now Button and would like the option to be able to add a photo of each item. For example a bottle of wine, picnic basket, bike hire. Lorraine
3 votes -
Display Property Terms & Conditions Before RMS Terms on the IBE
I do not see why you think the RMS T & C is more important than
Idea. Allow the subscribers of your booking engine to have some things individualised.
I do not see why you think the RMS T & C is more important than the property owners T & C. I am far from happy to see our T & C has been pushed down for our guests booking on our website. We all know that most people do not read thru all the T & C's and by you putting yours in front of our property's means there…2 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the RMS Internet Booking Engine has been updated to always display the Property’s Terms & Conditions before the RMS Terms & Conditions on the check-out page.
For more information on how to setup Property Terms & Conditions please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/setup-online-options/rms-ibe-terms-&-conditions
https://helpcentre.rmscloud.com/property-setup/setup-property-terms-conditions
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to Disable Email Confirmations on RMS Online
Would like to have the ability to turn off the the automatic confirmation emails which get sent to guests who book online. Instead we would like to use triggered correspondence.
2 votesWe are pleased to advise that the ability to disable RMS sending online confirmation emails on behalf of the property is now available in all versions of RMS.
For instructions on how to change this setting please visit the below Help Centre article.
https://helpcentre.rmscloud.com/ibe-online-options/disable-online-confirmation-emails
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Day of the Week to the Dates on the Online Confirmation Emails
I would like DAYS included in the date field when guests receive confirmation email.
2 votesWe are pleased to advise that the new look RMS Online confirmation emails include the day and date for guest bookings.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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