RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Remove block in RMS on refunding a payment to a guest from credit notes through a payment gateway

    RMS doesn't allow refunds to be processed from credit notes even though the funds are there, the card token is there, and payment gateway recognises a valid payment from the card on that account. This is poor system integration and poor functionality as it forces the RMS user to leave RMS and login to the payment gateway to process the refund. Should be accessible for Manager/Admin level users to ensure appropriate controls.

    2 votes

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Graham,

    Thank you for your suggestion on a way to improve RMS.

    The ability to refund via a Credit Card Token through the Payment Gateway from RMS is currently available. The ability to do refunds can be set as a Security Profile restriction for users.

    Credit Notes however cannot be refunded as they are not monies and are only a credit.

    If you need any further assistance processing your refunds, please do not hesitate to contact RMS Support.

    Regards,

    RMS Product Development

  2. The data window bubble on the booking chart.. It would be fantastic if it remembered user setting.

    The data window on the booking chart does show handy information, but it tends to get in the way of other, more pertinent information and tends to get 'stuck' sometimes, further hiding useful information.

    It is easy to toggle it off, but it becomes a chore having to toggle it every time we log on.

    It would be fantastic if RMS remembered user preference and kept it off until turned on again manually.

    1 vote

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to set the user preferences for the Booking Chart that will be retained for each user session.

    The Data Window can be set to be on by default for a user by setting this in the Booking Chart Options, the Help Centre article below will guide you through these steps.

    https://helpcentre.rmscloud.com/en_US/booking-chart/booking-chart-display-options

    The Data Window icon on the Booking Chart is designed for single session use to make it easy for a user to quickly toggle it on or off as needed when viewing the Booking Chart.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Res Notes on Data Window in Booking Chart

    We would like to be able to see Res Notes via the Data Window in the Booking Chart (either directly or via a link).

    1 vote

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the Booking Chart Data Window displaying any Guest Notes or Reservation Notes saved on the reservation.

    For more information on the Booking Chart Data Window visit the below Help Centre article.

    https://helpcentre.rmscloud.com/booking-chart/booking-chart-data-window

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. column

    WE adjust the column order/width a lot in the in/out screen; but everytime we have an upgrade all our careful changes vanish. Can we keep customisations when upgrading? It takes quite a bit of time to get everything set up 'just so' so that it reflects the info we need.

    1 vote

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to save the user’s preferences to the column display order and customisations on the In/Out screen.

    To lock these preferences in place after making them, select the ‘Exit’ button on the In/Out screen and RMS will save the column display settings to that user for next time.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Tab & key click functionality

    When entering a reservation, I "tab" from one field to the next. Some fields are drop down menus. Can you make those drop down menus key stroke enabled? For example; in "Rig Type" there's a list of options. At this time, I have to mouse to the drop down arrow, mouse to my selection and click. Ideally, they system would allow me to tab into that field and then click on the "f" key to automatically get me to "fifth wheel", then I can tab to "rig length" and click on the "3" key to select "30ft". This is common…

    1 vote

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ when using the Tab key to navigate through Reservation Screen fields, any drop down list style fields can enter a letter or series of letters then use the ‘Enter’ key to open the list and filter down to the text entered.

    In your scenario you could Tab to the ‘Rig Type’ field, type ‘F’ or ‘Fif’ or ‘Fifth’ etc and press the ‘Enter’ key to have the list opened with ‘Fifth Wheel’ then press ‘Enter’ a second time to confirm the selection into the field.

    We endeavour to continually improve key screens in RMS such as the Reservation Screen with the users in mind so if at any time there is ever a field that doesn’t behave the way described above please do let us know.

    We appreciate your valuable feedback and…

  6. Add Dynamic Pricing Grouping to Site/Site Type screen (beside 'Grouping')

    Add Dynamic Pricing Grouping to Site/Site Type screen (beside 'Grouping').

    On the by resort page of the site/site type screen a column listing what dynamic pricing grouping the site type was applied to would be very convenient.

    1 vote

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available on Category setup in RMS 9+ is the ability to set both a Grouping and a Dynamic Pricing Grouping.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Would there be a chance of having the rack/BAR rate come up on the availability chart?

    Would there be a chance of having the rack/BAR rate come up on the availability chart?

    1 vote

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the option to display the BAR/Rack Rate Type on the Availability Chart.

    To enable this option, go to the Availability Chart, select ‘Options’ and select the checkbox ‘Show Rate’ then Save/Exit to confirm the changes.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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