RMS User Suggestions
61 results found
-
Edit the Base rate based on a nightly rate as opposed to the total base rate
When editing the base rate in a reservation it would be good to be able to put in the nightly rate you want to charge/change and calculate the total base rate. As opposed to putting in the total then that being divided up over the reservations nights.
1 voteThank you for your suggestion on a way we can improve RMS.
The Base Rate override matches the Property’s selection to use Total Rate or Nightly Rate for overriding purposes. However, by selecting Total Rate and viewing the Total Rate Breakdown you can override individual nights or per night as required.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
"Requirements" to automatically be added to form letters. I.e a booking letter.
We use RMS at our Caravan park. It would be so useful if the "requirements" section would be automatically be transferred to a form letter. for example - If a guest in requiring addition linen, additional linen has a fee, If we send a "booking" letter it calculates tariffs, deposits etc but if there are any requirements (with or with out a charge required) we have to manually add it to our booking letter before sending. which can be easily forgotten and a bit of a pain if forgotten.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add merge fields to form letters that can populate Requirements from the reservation into the merged letter. There are a number of merge fields available depending on the information you would like to include in your letter.
Thank you for your feedback on a way we can improve RMS 9+.
We appreciate the valuable feedback of our customers and encourage you to review other suggestions and vote on those you would find of benefit.
We look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Option to turn off caravan sales buttons in databases that don't use this field/feature in RMS
Option to turn off caravan sales buttons in databases that don't use this field/feature in RMS
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to customise menu items and fields displayed on the Reservation Screen for users and groups of users.
The below Help Centre articles will guide you through each of the available processes to customise what your users see within your RMS database.
https://helpcentre.rmscloud.com/setup/configure-a-security-profile
https://helpcentre.rmscloud.com/setup/create-a-new-user
https://helpcentre.rmscloud.com/setup/customise-fields-displayed-on-the-reservation-screenWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Can clients be set up as blacklisted WITHOUT staying at site?
It would be fantastic to be able to set up clients as blacklisted without them being guests. We get quite a few notifications from other parks about problematic guests (*eg slaughtered a pig in the camp kitchen at midnight!!), we don't always have much info (sometimes only a rego number) so it would be FANTASTIC to be able to setup a blacklist with very minimal information.
1 voteThank you for your suggestion on a way we can improve RMS.
To setup a reported person in RMS straight onto the Blacklist without a corresponding reservation, add a new Guest Profile from the Guest Search screen.
When adding the Guest, provide as much information as you have received in the fields, including the Car Registration, any names etc then mark them onto the blacklist.
This info will come up when using the Smart Search to add a Reservation, enabling staff to identify this person as a no-go guest.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Allow multiple edits to Allotments in Travel Agents
Allow multiple edits to Allotments in Travel Agents
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup multiple allotments against a Travel Agent and can be Property specific if working in an Enterprise version. When editing, all the same options are available for selection same as when first creating the allotment.
If your suggestion was for a different feature, please feel free to comment with more details so we can ensure we capture the feature our users will find of most benefit.
Kind Regards,
RMS Product Development
-
Email Statement Button when processing meters
An Email Statement button (like the print statements button) when processing meters would be amazing!
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to email statements directly from the Meter Processing screen. This new feature is currently available in our RC and Beta environments and will become available in Live with the next released update to Live.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Ability to do a credit card pre-authorization without checking in the guest.
We would like to check the validity of credit cards before the guest arrives, without actually charging the card.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to perform a pre-authorization when connected with a compatible Payment Gateway.
The Pre-Auth Token button will appear on the Guest’s Reservation 1 Day prior to arrival and can be created without the need to check the reservation in.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
REPLACE token "description" field with "cardholder name"
When you open a token it displays a "description" field which seems to serve no purpose. It would be much more useful to replace that field with "cardholder name" so you could view at quick glance instead of having to open each token to view name.
Thank you1 voteThank you for your suggestion on a way we can improve RMS.
The ‘Description’ field for Token creation is required to be available to allow customers to quickly identify between multiple available tokens. For your scenario we would recommend entering the Card Holder Name as the Token Description if thats how you would want to identify the tokens.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Option for Static Holiday Caravans to be blocked out as Out of Order from booking chart
At the moment when you use this function it shows as the caravan being under maintenance on the chart, this might not be the case, it would be helpful if it had a sub drop down so you could choose either maintenance, not in use or owner booking.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to create Owner Reservations in an Area, set an Area Inactive when no longer in use or set an Area to Maintenance when Out of Order.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
More Options Needed - Links to drill down on the dollar $ amounts to see for the back reporting options for our RV/Campground Resort
More Report Options Needed - Links to drill down on the dollar $ amounts to see for reporting on each line item, making the report fully functional in viewing what makes the amount total what it does for that time period.
This would be helpful for all reports. If you want the system to be fully functioning towards financial reporting this would be a huge plus to add.1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS 9+ is a variety of Financial and Operational Reports. Financial Reports include Cash Transactions and Charge Reports plus much, much more.
Should there be any specific report or additional information desired for a particular report, please feel free to lodge the suggestion for that specific item so users can vote and review.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
RV Resort/Campground in need of In/Out Screen to be set and stay on fields we need.
In/Out Movements Screen to be able to sort the columns per user or by property to set the screen layout as needed. There is to many options that you have to scroll across to find and the ones we need can be set and left the main ones. But every time you change the screen to another area it goes back to a main reset.
Very important information to see on a daily basis.1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS 9+ is the ability to customise column display order on the In/Out screen per user.
Once columns have been re-ordered to the user’s preferences, select the ‘x’ button to exit the screen and save these preferences.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
I would like to be able to set cancellation policies to specific reservations or clients to help better manage special event and high demand
I would like to be able to set cancellation policies on specific reservations or with specific clients to assist in managing particular periods of high demand - we can't always manage this with the cancellation on the tariff type and currently use outlook reminders to manage checking on some reservations. It's great being able to set cancellation policies for specific tariffs - but I'd like a few more options.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to apply a Cancellation Policy directly to a specific reservation that will override any set on the selected Rate Type.
For further advancements to this feature, you may wish to subscribe to and vote on the below suggestion for including automated Cancellation Fees with a Cancellation Policy.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Create the option to have a housekeeping task not occur within a particular time frame
Create the option to have a housekeeping task not occur within a particular time frame. For example, if the task falls within 48 hrs of departure the task will not generate in report.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Housekeeping Tasks with an ‘On Average Of’ Frequency. Using this feature will enable the task in your scenario to be set in such a way that it evens out across the length of stay as many times as neccessary and can be set in a way that would also not go so close to the departure date.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
I would like to view the Title Given Surname and Balance in the viewing window on the Chart
would like to view the Title Given Surname and Balance in the viewing window on the Chart
1 voteThank you for your suggestion on a way we canb improve RMS.
Currently available in RMS 9+ the Booking Chart Data Window will display the Primary Guest’s Title, Given & Surname and the Balance Owing along with other pertinent reservation details.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Additional EDM Filer
This is a request for another EDM Filter in RMS please. When booking holiday guests in RMS because we have a business relationship with these guests, they are automatically opted in to marketing under the soft opt in. They then contact us if they would like to opt out of all marketing, or just marketing by email, post or telephone. We would also like to marketing holiday home ownership to our holiday guests and therefore because this is a different to holidays, under the new regulations we have to get their specific consent to marketing holiday home sales to our…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to custom label and use 3 additional EDM Filters for managing marketing preferences.
To change the labels go to Setup > Property Options > Labels.
To display these on Guest Details, go to Setup > Users > Field Maintenance.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Creating recurring bookings
It would be nice to be able to create recurring bookings. For example we have a guest who stays every 4 weeks on a thursday so we add these in manually. it would be nice if we could set these to auto propagate in the same way that recurring appointments work in outlook.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Repeat Reservations. These can be created on the reservation screen from an existing reservation or from scratch by going to Reservations > Repeat Reservation in the side menu.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Tariff_less_deposit command
When sending out Tentative bookings and Confirmations there is no command to have the Tariff take off the amount from the discount, only to show how much off they are getting then have the guests work it out
1 voteThank you for your suggestion on a way we can improve RMS 9+.
RMS 9+ includes the following merge fields for Form Letters that should provide the value you are looking to provide your guests.
Rate_Less_Deposit1
Rate_Less_Deposit1And2
Rate_Less_Deposit2
RateLessDepositPaidAdditionally you may find the following useful in relation to Discounts.
RateDiscount
RateSecondDiscount
RateQuoted
RateBreakdown.We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
-
Wholesaler Merge Field In Form Letter
When creating a Form Letter for a travel agent or wholesaler there does not appear to be a Wholesaler merge field to select, yet there is a Travel Agent merge field.
Considering the fact you can select Travel Agent or Wholesaler when setting up either in the Travel Agent module, it would make sense to be able to select the Wholesaler merge field when creating a form letter.1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to insert a merge field for either Travel Agent or Wholesaler. Both can be found under the Reservation Merge Table.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Sliding rates
We own a resort. It would be beneficial to have a setting that adjusts pricing from our base based on how days. For instance, lets say our base rate is $200. But if it is 45 days or less I would want to have my base rate have a 15% discount to try to fill those days. Then lets say when it gets to 21 days or less I would want to have an additional 15% discount. Again, the goal is to not have empty rooms. I need a way to make it easy to adjust the rates on a…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Advance Purchase & Last Minute Derived Rates.
In your scenario I would recommend setting up at least one Advanced Purchase Rate and including Dynamic Pricing by Occupancy to have those automatic fluctuations in rate to maximise occupancy.
Setting the Dynamic Pricing by Occupancy on the Base Rate to give that first discount to guests when occupancy is under a certain percentage and then adding the Advance Purchase Derived Rates to further decrease the rate for early bookers.
Should you require any assistance with setting up Dynamic Pricing on the Base Rate or Advance Purchase Derived Rates please see the below knowledge base articles or contact our Customer Support team for further assistance.
https://help.rmscloud.com/derived-rates$Advance%20Purchase%20Rate
https://help.rmscloud.com/dynamic-pricingWe appreciate your valuable feedback and look forward to introducing exciting new features…
-
We need a default Bill to: tab under Travel Agent just like there is under Company.
We need a default Bill To: tab under Travel Agent just like there is under Company. Then when you are setting up a TA you only need to set up the Bill To: field once so when it comes to guest check out, it is already pre-set and staff can not miss allocating it to the correct place it is meant to be sent to. Thanks :)
1 voteThank you for your suggestion on a way we can improve RMS 9+.
Currently in Setup > Accounting > Accounting Options it is possible to set the Default Bill To option as Guest, Company, Travel Agent or Wholesaler for each Account Type.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
- Don't see your idea?