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RMS User Suggestions

← RMS User Suggestions
RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.

How can we improve RMS?

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5 results found

  1. Guest Portal - Message Centre Notification for any Reservation Action

    Guest Portal - need to have notification emails for any activity on the reservation by a guest

    Love the idea of the Guest Portal, but it absolutely needs to have notification emails for any activity on the reservation by the guest.

    It's essential that we get an email when there is a payment, change of date etc - otherwise the portal is currently useless to us and we can't use until there is communication to us of any changes, payments.

    Would love to see improvements sooner than later to enable better use of the portal

    60 votes

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    Feature Released  ·  4 comments  ·  Portals  ·  Admin →
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  2. Housekeepers Portal - Improvement Suggestions

    It would be great if rooms that have departed would update inside the Housekeepers Portal so they instantly know when a guest has departed and their room is available to be cleaned. Also the ability to highlight with different colours the various task (i.e. Departs GREEN, Services ORANGE, Linen Changes PINK etc...)

    Furthermore, many properties have the housekeeping manager or Motel manager perform 'Room Stripping & Stocking'. If the housekeepers can be remotely advised within the Portal when a room has been stripped and stocked it would also be useful.

    34 votes

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    8 comments  ·  Portals  ·  Admin →
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    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    We are pleased to advise that development of the new Staff Portal Housekeeping module has been completed and is available as part of the base RMS subscription.

    For more information on the Staff Portal including the new options it brings for managing housekeepers see the below Help Centre article.

    https://helpcentre.rmscloud.com/staff-portal-info/staff-portal

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Message Centre Notification on Add Requirement from Guest Portal

    An alert to come up when someone adds a requirement through the guest portal.

    its great that with the new feature i can now display optional extras for guests in the portal. However some optional extras require arrangements to be made ahead of time like booking a tour or some hire equipment.
    Could we get an alert in the message centre when someone adds an optional extra in the guest portal so it can be actioned immediately?

    1 vote

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    Feature Released  ·  2 comments  ·  Portals  ·  Admin →
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  4. Opt Out Option for Covid-19 in Guest Portal

    The recent upgrades to the Pre - Check in feature in the guest portal are fantastic however I am disappointed the Covid -19 declarations are hard coded into the application.

    I do not want my guests to fill out 20 questions on Covid- 19 on top of the normal confirmation of dates and details. I do not wish to seek any declarations from my guests about covid 19. Please give us the option to turn the covid 19 declarations on or off.

    Pre check in should be an easy slick online process that guests will be happy to use and…

    1 vote

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    0 comments  ·  Portals  ·  Admin →
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    Feature Released  ·  AdminRMS Product Development (Product Manager, RMS) responded

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that the ability to disable the Guest Declaration Acknowledgement Questions & Contact Tracing form is now available in all versions of RMS.

    For instructions on customising these forms including how to disable them in the Guest Portal please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/guest-portal-pre-check-in/guest-declaration-contact-tracing-form

    https://helpcentre.rmscloud.com/guest-portal-pre-check-in/acknowledgement-questions

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  5. Guest Portal Field Display Enhancements

    To be able to customise what is displayed on the guest portal - being able to remove date field, check in/out field, res status etc. We will be using the guest portal for our annuals/weekenders which are permanents and some have been in house for years and we all set the departure date to 10 years in the future so we would not want them to see the check in/out fields, dates, eta and res status as they are already inhouse and do not need to see this info, so require for these fields to be able to be removed/customised

    1 vote

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    Feature Released  ·  0 comments  ·  Portals  ·  Admin →
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