RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Would be handy if the Reservation Report automatically filtered the Arrival Date so bookings showed up by earliest arrival date first.

    Would be handy if the Reservation Report automatically filtered the Arrival Date so bookings showed up by earliest arrival date first.

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available on reports in RMS 9+ is the ability to specify the sort order. For the Reservation Reports such as Arrival & Departure List this includes by Arrive or Depart Date.

    These can also be scheduled with the preferred build options to skip users selecting options and manually building the reports each day.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Add room minimums so guests can't book fewer people online

    Room minimums so guests can't book fewer people online
    We charge per person, and have minimums on our cabins. It would be nice to be able to set those minimums so when a guest wants to book a cabin with a 4 person minimum on it, they can only do that if they have 4 people or pay for 4 people.

    3 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available on Rate Setup in RMS 9+ is the ability to set the minimum number of guests permitted to book that Rate Type.

    The minimum and maximum permitted guests can be setup on the Additionals tab of the Rate Table, along with a Base Person amount to ensure revenue received for the room meets the occupancy criteria required by the property.

    An additional suggestion for your scenario would be entering the 4 person rate as the base price for the cabin, with the person base set to 4. This would mean even if someone did only book for 2 people, they would be paying that 4 person base rate.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Enable adding hyperlink to Online Property T&Cs page

    Our website T&Cs page is comprehensive and includes links to policy documents. Would like to be able to include a hyperlink to our website T&Cs in the RMS T&Cs setup area.

    Setup > Online Bookings > Online Options > T&C/Policies

    Guests would benefit from being able to click directly through to view on our website.

    3 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    Online Options setup in RMS 9+ currently includes the ability to insert basic HTML tags, including hyperlinking and basic text formatting options.

    We have scheduled further enhancements to this screen to make it easier for users to use these HTML tags without having HTML knowledge.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  4. Group Reservations

    When adding an extra room to an existing group reservation, I would like the new room to appear with a blank client name under the room tab. Currently, it appears with the parent details as the client name. Leaving the name blank allows ease of access to the correct booking and makes the process much quicker.

    3 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Send emails from property email address

    Allow emails sent from within RMS to have the property email address as a sent from address? When customers reply to the noreply@rms email address they assume the property receives the reply and we have no way of knowing they responded.

    3 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback on a way we can improve RMS.

    The ability to email correspondence from RMS using a Property email address is available and the noreply@rms address will only be used in cases where Property Information & User Information do not have any email address setup.

    To use your Property email address, go to Setup > Property Options > Property Information and ensure a valid email address is saved in the ‘Email’ field.

    If you need any further assistance with this, please do not hesitate to contact RMS Support.

  6. Recording of additional mobile phone numbers.

    It would be helpful if you could record two mobile numbers on a reservation, so both parties are receiving the SMS messages

    3 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to add multiple guest profiles to a reservation, each with their own contact details. By recording each guest on the reservation, multiple guests can have an SMS sent to them as needed.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. restricting RMS prompts

    "Please allow us more options with regards to choosing whether we receive the following prompts:

    ""only vacant dirty and vacant inspect status will be set to clean. Are you sure you want to set the selected rooms to clean?""

    ""would you like to recalculate the rate?"" - generally this pops up if the dynamic rates have changed since the time of the booking... In this case, we never want to do so! Sometimes we need to recalculate so this message should only come up under those circumstances. Eg. not pop up if you are selecting a room or making minimal…

    3 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to turn off common reservation update prompts such as Housekeeping and Rate Recalculation messages. These can be switched off per user in Booking Chart Options and Reservation Options.

    The prompt to post for day of departure will only occur when Nightly Rate and choosing ‘Create Rate’ when all night’s rates are on the account already.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. We have great trouble believing that modifications and cancellations do not automatically drop into our booking chart.

    Please rectify the above problem soon. We have always been with Siteminder at previous motels and they do this easily..

    3 votes

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    Currently Available  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow for options other than the "i" icon when showing unavailable options online

    Currently, the "i" icon is shown where the "BOOK" icon would normally be if that option was available. It would be fantastic to be able to use something other than the "i" icon, which leads folks to believe they just need to read more to book, when in fact, the option is not available. Perhaps you could add a "NOT AVAILABLE" or "FULLY BOOKED" icon, or allow us to customize it to suit our needs.

    3 votes

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    Currently Available  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. when emailing receipts at the moment it just says "Regards, business name".

    It would be great if we could personalise this first touch point, to make our business stand out from all the other Junk mail, rather than what is clearly a computer generated email

    3 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that the ability to customise the email body sent to your customers with a Tax Invoice, Receipt or Statement is currently available in RMS 9+.

    For setup instructions, please see our Knowledge Base article:

    http://help.rmscloud.com/accounting-options$Print%20Options

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

  11. Cancellation Reason Pop Up Box

    Can the Business Lost area be expanded to a Pop Up Box that if made mandatory when a staff member cancels a reservation that a box appears making them select a reason "Why" the guest cancels rather than them having to remember to fill in the business lost section within the reservation

    3 votes

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    Currently Available  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add C-Trip to online channels

    C Trip is China's largest & fastest growing travel website worldwide & has potential for greater tourist visitors.
    Also, this channel is already offered by siteminder

    3 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    The ability to direct connect to Ctrip via the RMS Channel Manager is currently available in RMS 9+.

    For more information on connecting to Ctrip see https://help.rmscloud.com/ctrip

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  13. Different file types in "Received (In)" Correspondence required

    You should be able to receive and upload ("Received (In)") correspondence in various file types. This allows flexibility to add guest correspondence in a format in which it is received, instead of having to convert the file in order to upload it.
    For example, rooming lists, contracts, email trails could be received in PDF / Word / Excel or HTML document formats, and the ability to simply attach these files to a reservation / company profile would be very useful.

    3 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    The ability to record and save Received In Correspondence with attachments is currently available on Guests, Reservations, Companies & Travel Agents in RMS 9+.

    Additionally the ability to include adhoc attachments when sending out Correspondence is also available.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  14. Please re-size the electricity statements to fit on A5 paper as they used to in RMS8.

    Printing on A4 is such a waste of paper as the existing format in RMS9 only misses the mark by 2 lines.
    If the margins were adjusted it appears A5 would not be a problem.

    3 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    Available in RMS 9+ Version 10.18.124.1 and later is the ability to assign a paper size to printable items when using Smart Printing. This includes the ability to assign A5 as a paper size for Statements whilst using Smart Printing reduces the number of user clicks.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  15. Be able to add notes on an owners account.

    As we manage on behalf of owners often one person from our team may have a conversation with an owner that should be noted for other stuff to refer to in future. Or even just to document a conversation or specific owner request. It would be great to be able to have a central place under the owners that we can add important information that anyone can refer back to at anytime.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to record correspondence received or add notes to an Owner Profile.

    Theese options can be found under the ‘Options’ menu on the ‘Correspondence’ tab of the Owner’s Profile in RMS.

    For more information on recording received correspondence or adding notes please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/guests/guest-profile-correspondence-received-in

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Scan & Store Guest IDs

    I would like to be able to scan guest ID's to Guest Accounts

    It would be good if we could scan guest ID's to their corresponding guest account for easy identification and to save us asking returning guests to provide ID if they have already done so before.

    2 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    There are several options available in RMS for storing photo identification on a Guest Profile depending on your preferences.

    The RMS Guest Portal can be configured to allow guests to upload their photo id which is then saved and viewable on their Guest Profile in RMS.

    https://helpcentre.rmscloud.com/guest-portal-setup/guest-portal-photo-id-for-guests

    We have an interface partner, Adria Scan which can be connected to for the purpose of guest identification.

    https://helpcentre.rmscloud.com/interfaces/interface-partners#id-scanner

    Alternatively if you already have a scanner at the property the guest ID can be scanned and the file saved on the Photo tab or Correspondence tab using the ‘Received in’ function and adding the ID file as an attachment.

    https://helpcentre.rmscloud.com/guests/guest-profile-photo

    https://helpcentre.rmscloud.com/guests/guest-profile-correspondence-received-in

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Cleaning / Task order

    Changing the order that you want the rooms cleaned in or tasks completed to a custom sort. Example - currently sorts by room number. But instead of 1-18, what if i want/need for cleaning order to be 9-18 then 1-8 to suit the shape of the building and efficiency. Maybe i want the housekeeper to start at 18 and finish at 1. Be nice to sort the portal and reports to be in the order that you want them done

    2 votes

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available using the Staff Portal for Housekeeping is the ability to set the Task Priority and have the tasks assigned to a Housekeeper viewed in the Staff Portal by this priority order.

    By setting a priority order on Housekeeping Tasks based on guest requirements including Early Check-in the assigned Housekeeper can ensure they complete their assigned tasks using the priority set.

    Additional options in the Staff Portal allow Housekeepers to see once a Reservation has Departed so they know they can start their assigned Departure Task or set a Service task as Do Not Disturb when the guests have requested this.

    For instructions on setting the priority of a Housekeeping Task see the below Help Centre article.

    https://helpcentre.rmscloud.com/housekeeping-info/housekeeping-task-priority

    For more information on using the Staff Portal for Housekeeping see the below Help Centre article.

    https://helpcentre.rmscloud.com/staff-portal-info/staff-portal

    We…

  18. I would like to be able to attach photos to a guest/client account especially when room is left dirty and extra cleaning needed.

    I would like to be able to attach photos taken of an apartment to a booking to record dirty rooms that have been charged extra for cleaning

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to add notes to a reservation that include file attachments.

    These notes remain on the Correspondence tab and any files attached can be opened and reviewed at a later stage.

    The below Help Centre article includes instructions for adding a note to a reservation including file attachments.

    https://helpcentre.rmscloud.com/correspondence/attach-a-document-to-a-reservation

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. I would like a yes no field for electronic notice consent so that I can easily see who has agreed to receive notices electronically.

    As you are possibly aware, as of 1st July 2019 we can ask our Park Residents to sign an ‘Electronic Notice Consent’ so that we may send any notices electronically. There does not seem to be a field in RMS where we can record ‘Electronic Notice Consent Yes or No’. We were wondering if there was an ‘Electronic Notice Consent’ field in RMS (can’t see one) or if RMS would be able to make a field for this? EN Consent? Then we could run a report to excel and have a current list any time we need to send bulk…

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Introduced alongside GDPR in 2018 and currently available in all versions of RMS 9+ is the ability to define customised Yes/No filters for marketing or communication purposes against Guest Profiles.

    For instructions on how to set this up in your RMS database, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/setup/customise-marketing-filters

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Improve Housekeeping Clean screen

    Could we have the ability for option to print Housekeeping Clean Screen in numerical order? It's a big issue for the boss when they come to do property inspections and find everything grouped in room types for 3 floors instead of room number order.

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to print the Housekeeping Clean Screen using the display order set by the user.

    For instructions on printing the Clean Screen with all Areas displayed in alphanumeric order, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/housekeeping/housekeeping-clean-screen-report

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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