RMS User Suggestions
244 results found
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RV/Campgroud Resort - Would like to have the ability use Scan ID in the United States.
Would like to have the ability use Scan ID under the Guest # in the United States. Would like to scan drivers license, military id, AAA, Good Sams/discounts cards and etc...
This enhancement would be a great benefit.
2 votesThank you for your suggestion on a way we can improve RMS.
Currently available with RMS 9+ is the ability to interface with the Adria ID Scanner. Included below is a link to our brochure with more information on this interface.
https://www.rmscloud.com/assets/Uploads/Adria-Scan-RMS-document-V2.pdf
Please contact your local RMS Sales Office for pricing in your region or to arrange connection.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Function to copy channel restrictions
The control panel currently has a button to copy tariff restrictions from one tariff code to another. This is very hand when setting up new tariif types. It would be good to have a similar function to copy restrictions from one channel to another.
2 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to ‘Copy Rate Restrictions’ from the Control Panel.
This utility will allow for selecting a Rate Type to base the restrictions on and the destination Rate Type to copy them to.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Report Batches
It would be great to have a feature to build a batch of reports that's able to be generated on demand rather than at a scheduled time (generate multiple reports in one click).
eg at the end of the day, rather than running 10 or so individual reports for printing, we can custom build a batch by selecting the required reports and, when the batch is generated, it prints or emails those as appropriate.
2 votesHi Ben,
Thank you for your suggestion on a way we can improve RMS.
Scheduled Reports was originally implemented to resolve this exact issue as each Report comes with its own unique set of build options.
Setting these 10 reports up as Scheduled Reports and then printing from the PDF received if required will allow you to set each report’s build options as required and avoid the manual process of building each report yourself at the end of the day.
Should you require any assistance with your Scheduled Reports, please do not hesitate to contact RMS Support.
Regards,
RMS Product Development
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Remove block in RMS on refunding a payment to a guest from credit notes through a payment gateway
RMS doesn't allow refunds to be processed from credit notes even though the funds are there, the card token is there, and payment gateway recognises a valid payment from the card on that account. This is poor system integration and poor functionality as it forces the RMS user to leave RMS and login to the payment gateway to process the refund. Should be accessible for Manager/Admin level users to ensure appropriate controls.
2 votesHi Graham,
Thank you for your suggestion on a way to improve RMS.
The ability to refund via a Credit Card Token through the Payment Gateway from RMS is currently available. The ability to do refunds can be set as a Security Profile restriction for users.
Credit Notes however cannot be refunded as they are not monies and are only a credit.
If you need any further assistance processing your refunds, please do not hesitate to contact RMS Support.
Regards,
RMS Product Development
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Enable sharer registration cards to be printed
Enable sharer registration cards to be printed in the bulk registration option as they currently do not print out, so guests are arriving without registration cards pre printed.
2 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ in the Bulk Registration Card Utility is the ability to choose whether to print a registration card for each guest on a reservation or only the primary guest.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Guest merge to be more user friendly
Looking to make the guest merge functionality more user friendly as it is quiet easy to merge a client to another client without wanting to
2 votesThank you for your suggestion on a way we can improve RMS 9+.
The Guest Merge options in RMS 9+ include multiple warnings as well as a display of what will be included in the Merged Guest Profile to provide users the ability to review the merge before continuing.
If there is something specific we could add to this existing functionality to make it even easier for users, please let us know in the comments.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Reinstate the function that allows a "transaction comment" to be printed on an Account Statement.
Reinstate the function that allows a "transaction Comment" to be printed on an Account Statement.
Some transactions, such as a credit, require a "comment" to better explain the transaction.
These comment fields used to print on a customers statement, now they do not.
The "Print Statement Option" accessed within an individual reservation's account will print the transaction comment.
However when printing statements for all customers from the "Reports Accounting Statements" menu, transaction comments will not be printed.
We had a particular credit that was applied to 160 residents, and we had to access each account individually and print out each…
2 votes -
Emailing long term accounts
Hi it would be great if we could email out long term guests accounts instead of having to print and post them.
2 votes -
Security Deposit
Previously in RMS cloud when taking a deposit the system would ask if it was a security deposit & you could confirm this. RMS 9 does not and when doing our daily GL entries it just shows as accommodation/site fees & does not differentiate that it is a deposit for accounting purposes. Could this please be looked at.
2 votes -
Triggered Correspondence at Save/Exit for hand entered reservations
Need the ability to add another action for triggered correspondence. "Time of Action Res - Save/Exit" The reason for this is because there are instances where i need to override the base rate or work in the account screen before I would like the correspondence to be sent. However, RMS requires you save the reservation to access the account details portion of the reservation screen. The Action of saving is "Time of Res- Reservation Made" causing an inaccurate/ in complete correspondence to be sent. I cannot use the time of action of "Res - Confirmed" because I have yet to…
2 votes -
Settings to be based on rate type not only catergory
Aspects such as triggered correspondence, GST inclusion etc are all based on the catergory. It would be good to have the option to base these on the rate type instead as we have lots of different rates for different guests (but all the same room categories) and we would like to set them up differently and provide them with different informaiton.
2 votes -
Supervisor setting for mobile housekeeping
Create a 'supervisor' housekeeping profile that can see and complete all rooms. The supervisor quality controls the room before releasing for check in. Unfortunately the current setup does not allow her to see all rooms and completed them making the current system unusable. Can this be looked at?
2 votesThank you for your suggestion on a way we can improve RMS 9+.
The RMS Housekeeper Portal with RMS 9+ not only provides the ability for housekeepers to check tasks off as they go but includes a Housekeeping Supervisor option for verifying tasks as well as the ability to report Discrepancies.
For more information see https://help.rmscloud.com/housekeeper-portal
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Re-Activate the "Global" Search Function!
For some reason the Global Search button was switched off. Please turn it back on! Such a simple one step process to search for clients or reservations. Now the process is over complicated!
1 voteFor more information on how to use the Global Search feature in RMS, view the below Help Centre article.
https://helpcentre.rmscloud.com/rms-application-info/global-search
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Offer sundry items via Guest Portal
Offer sundry items such as late check out via Guest portal
1 vote -
a button to choose to NOT add a new room type ALL triggered correspondence
When you add a new area / room type its immediately added into triggered correspondence. I recently added a new listing and hadnt created its checkin correspondence yet (busy with floods). As it so happened I got a same day arrival booking and this poor customer was send 65 emails!!!! AND 35 texts on how to get into every property. OK sure i should have remembered RMS does this and i have to get through 100s of triggers and remove the new listing from everyone of them but surely RMS can fix this issue or give us a button that…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the Category Access option on the Category setup to quickly change if that Category is included or excluded from existing Discounts, Requirements, Triggered Correspondence or Security Profiles.
The Category Access screen will appear the first time a new Category is saved and can be accessed to change the options at any time on the Edit Category screen.
For more information on changing the Category Access see the below Help Centre article.
https://helpcentre.rmscloud.com/category-info/category-access
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Country to statistical reporting
Please add by country as an option when pulling statistical - Occupancy reporting - it would be great to be easily see where our forward bookings are coming from.
Also any future border closures can see what is our risk
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available on the Marketing Report in all versions of RMS is the ability to group data by Country and/or Nationality using the selection made on the Guest Details.
The Marketing Report is an interactive report that includes a targeted breakdown of Operational Revenue and statistics for the selected date range and can be used to track performance and average rates for specific Companies, Travel Agents, Rate Types or Booking Sources.
We appreciate your valuable feedback and look forward to introducing exciting new features in the coming months.
Kind Regards,
RMS Product Development
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Change the colour of the booked site on the interactive map from white to red
When a site is booked it is blocked out in white. This means nothing to a customer, if the colour was Red to show unavailable sites, this would be more prominent as Red is an universal colour that mean stop/unavailable.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to setup the colour overlays used on the Interactive Map.
For more information on how to change the colours used for the overlay on the Interactive Map visit the below Help Centre article.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Feature needed to Clear MLOS when using a 2-night minimum in Rate Tables or Rate Type set up
Setting a 2-night minimum for weekends (MLOS) is popular when setting up Rate Tables or Rate Types. However, we need the ability to override or remove the restriction for select weekends (or specific dates) - like on a slow weekend or last minute. Please create a way to do this!!
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to override the Minimum Length of Stay setup on a Rate using the Control Panel.
To setup a MLOS override that removes any restrictions set on the Rate set 0 or 1 as the minimum length of stay required for the applicable dates.
For more information on overriding the Minimum Length of Stay using the Control Panel see the below Help Centre article.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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HOUSEKEEPERS REPORT
Add a simple option to have auto-reporting for Tasks - such as mid-stay cleans at required parameters - FOR ALL stays. Currently only applies to short stays
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to setup Housekeeping Tasks on a Property, Category, Area, Rate Type or Derived Rate Type. A review of the Housekeeping Task setup for the Category or Rate Type used for Long Term Reservations may identify why they are not appearing on the Housekeepers Report.
Alternatively if the Housekeepers Report is setup as a Scheduled Report the build parameters may be excluding the Long Term Reservations and can be updated to include them or a separate Long Stay schedule setup instead.
For more information on Housekeeping Tasks and Scheduled Reports see the below Help Centre articles.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Having the RMS IBE assign a space
Having the RMS IBE assign a space to every reservation booked online would be excellent. Please make is so that customers do not know which site they are going in to, only so that the IBE assigns the guest an actual site.
During our peak season, someone booked online and was not assigned a space. This caused my staff to panic because we only had space available if we moved reservations to clear the way for a 12 day consecutive reservation.
Some reservations are locked by the customer and cannot be moved. But because RMS saw that we had availability,…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available with the RMS Internet Booking Engine is the automatic assignment of an Area to the online booking at time of creation. By default the Online Confirmation email will not include the assigned Area and can optionally be enabled to display.
In the scenario mentioned in your suggestion there was Category Availability however, RMS was unable to place the reservation into a single Area and this needed to be manually managed by staff.
As a best practice particularly during peak periods reservations can be moved on the Booking Chart to maximise continuous availability.
For more information on what happens when a single Area is not available in the Category please visit the below Help Centre article.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming…
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