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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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164 results found

  1. Have icons for bedrooms and bathrooms on rooms/properties online

    Our business type is holiday homes and apartments. We would love to add to the Sleep icon (number of people) other icons for bedrooms, bathrooms etc to show up on the booking page for individual areas/properties.

    2 votes

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  2. Disable New Reservation Types From Automatically Being Added To Triggered Correspondence

    Whenever we add a reservation type, the new reservation type is automatically given access to all of our triggered correspondence.

    If we forget to disallow the new reservation type on all of our existing triggered correspondence, customers get automatic emails from properties that they are not going to be staying at, making it a confusing experience for everyone.

    2 votes

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  3. I would like 2nd deposits due to show on the Overdue Deposit List for Master Reservations.

    Currently if the RMS reservation is listed as Master, the 2nd deposit is not showing, nor does the individual reservations show up on the Overdue Deposit Report. Could we either have a) Individual reservations on overdue deposit report or b) master reservation on overdue deposit report.

    2 votes

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  4. i would like the amount of guest stays to be on the main reservation screen instead of the drop down

    Put the amount of times a guest has stayed back on the guest screen. Its a terrible idea having it under the stats icon.
    You should be able to open the reservation and clearly see if it is a repeat guest.
    Exactly like it used to be.

    2 votes

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  5. Exclude Fixed Reservations from Inventory for Channels

    I would like channel managers (booking.com) to look at fixed reservations and not include as available inventory for "Quote" reservations

    Currently booking.com does not look at FIXED reservations when looking at inventory for available nights. Booking.com will still allow a "Quote" reservation and disregards bookings that are fixed and cannot be moved.

    2 votes

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  6. Out of order Notes to appear in owners portal (purple bar)

    The ability for Out of Order Notes to appear in the owners portal so owner can see why their property is marked as out of order For example: carpet steam cleaning, external pressure wash or gutter cleans, etc ...

    2 votes

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  7. A Proper case utility

    Having a utility to proper case guest name and address details would be great to keep the database clean and consistent.

    2 votes

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  8. A smooth integration with QuickBooks Online

    A smoother and cleaner QuickBooks Online integration would be great. i.e. posting general ledger values via date range.

    2 votes

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  9. Monthly Housekeepers Productivity Report

    Housekeepers productivity report - available to report on a monthly basis, not just daily

    Housekeepers productivity report
    We would like to be able to produce this report on a monthly basis. At the moment can only report daily.

    2 votes

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  10. Set Rate on Group on the RMS Internet Booking Engine

    IBE Group Reservation correspondence has never worked properly

    Since the IBE payment always goes on the Group Master but the charges remain on the sibling reservations, there are no options for Group Reservations to ever receive an accurate triggered correspondence that properly shows "balance owing" or "payment made." Sibling reservations will always show a zero payment made with a full balance, and group master will always show a negative balance owing due to a payment but no charges.

    Please turn this into a job so this gets corrected - it has been an issue for many years with no reasonable…

    2 votes

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  11. Custom Alerts for Last Area Sold in a Date Range

    It would be great if there is a notification for the last room sold for a particular period.

    2 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  12. Add options to owners portal such as adults and children, state and country

    Add options to owners portal such as adults and children, state and country

    2 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  13. Option to Delete Tokens on the Receipt Screen

    It would be more convenient and effiecient to be able to delete an old token whilst receipting in the Accomm Account

    Whilst receipting in Accom acc and choosing existing token but token has now been replaced by the customer, it would be very convenient to be able to delete token straight away rather than trying to remember afterwards one finished receipting or having to go out of receipting to delete token. It would be alot more secure and efficient to be able to do it whilst receipting

    2 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. Multiple Guest & Reservation Notes Fields

    An additional note box that is specific to either a booking or a customer.


    An additional note box to record detailed information about a guest that doesn't need to appear on the in/out movement report.

    At present we use the client note to record the data we need for every booking (where there caravan is stored) and the reservation notes that are specific to that booking. Both of these notes appear on the in / out movement report. A third note, would allow for detailed information to be recorded, which is either specific to the customer or the booking without…

    1 vote

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  15. Record Pro Forma Invoice Creation in the Audit Trail

    Include the generation of proforma invoice or invoice in Audit Trail so we can check when were the invoices created


    The audit trail of a reservation shows many changes but does not reflect when a proforma invoice or invoice is generated. This is useful to check when the invoice is presented to the guest.

    1 vote

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  16. Integrate RMS with Outlook Calendar

    integrate RMS with outlook calendar

    1 vote

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  17. Custom Label Added Control Panel Restrictions

    Have the ability to name a restriction in Rate Manager for our own records, or put a note against it


    Just wondering if there is currently (or could be?) the ability to name a restriction for our own records, or put a note against it?

    For example, I've just applied some Clear Stop Sell and new Stop Sell, so that I could release the restriction of 25 Dec 2024 onwards for online bookings, and then place one from 8 Jan 2025 as I start rolling out availability to online.

    It would be good to somehow have something against these that…

    1 vote

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  18. Pace Report Monthly Sub Totals

    Sub totals in Pace report

    Can you please add monthly totals to the pace report as currently you have to pull each month individually, which is time consuming.

    1 vote

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  19. Guest Facing Requirements to Include Long Description on the RMS IBE

    Long Descriptions to show in guest facing IBE

    'Enhance your stay' add on for requirements-
    Long description does not show guest facing, only internally when you are in the setup portion in RMS.

    1 vote

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  20. More Date Filters on Reports

    Reports to include date range of "same month last year" and "Financial year".


    I would like to be able to compare reports this month's revenue for example with the same month last year. We can only select last month, this month, next month. I know I can add a custom range, but would be quicker to have this button. Would be helpful for dashboard reports. There's no use comparing February's revenue to January's. I would like to compare this February to last February for a more helpful comparison.
    Also when most Australian businesses report in Financial years July-June, it would…

    1 vote

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