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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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243 results found

  1. I would like the availability calendar on the booking engine to be category specific

    At present the IBE is set up to pull availability at the property level. However, our property is made up of holiday rentals and guests book based on the property selected from our websites. It’s important to our business that rates and availability displayed to the guest are at the category level, especially when using ibe urls that are category specific

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    Currently available with the RMS Internet Booking Engine is the ability to include URL modifiers which can be used to filter the Category or Rates displayed on the Availability Page.


    A widget for the RMS Internet Booking Engine is also available that can be used with the URL modifiers to embed a customised search within a page on the property's website.


    Fore more information please visit the below Help Centre articles.


    RMS Internet Booking Engine URL Modifiers


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development



  2. Smart Printing & Printing Options

    Smart Printing (Bring it back) or reduce number of clicks for normal printing. We have to click several times before we can print receipts or invoices. in a busy hotel this is time consuming.

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    Currently available is the improved print action menus on accounts which reduce the number of clicks it takes to generate and print Receipts, Statements or Tax Invoices on an account. In addition to these improved menus the print dialogue will automatically open on screen after selecting ‘Print’ from the account menu to fast track sending jobs to the printer.

    For more information on printing from accounts in RMS please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/printables/statements-tax-invoices-receipts-refunds

    https://helpcentre.rmscloud.com/statement-information/account-statement

    https://helpcentre.rmscloud.com/tax-invoice-information/tax-invoice

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Stop auto adding new areas/rooms to every triggered correspondence each time a new listing is created

    every time a new listing is added the new listing puts itself onto every single triggered correspondence.
    Its a night mare
    having to go through all the time and a new property for about 100 existing triggered letters is painful. can you have a tick box or something that you tick to add a new area room to all triggers and if u dont want it added to all triggers dont tick the box? Could we have something like that please.

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    Currently available in RMS is the ability to exclude a Category from existing Triggered Correspondence rules.

    This option first appears when you save the new Category and can be accessed at any time by editing the Category. When a Category is added to Triggered Correspondence, all Areas within that Category are included.

    For more information on quickly excluding a Category from existing Triggered Correspondence please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/category-info/setup-a-category

    https://helpcentre.rmscloud.com/category-info/category-access

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Recording of Covid Vaccination Record

    It's my understanding that we will be required to check vaccination status on check-in... it would be helpful to be able to record this in the guests profile so we only have to ask them for it once, either on there first stay or first stay back with this requirement. I suppose it really depends on how the guest is able to provide evidence of their vax record... Open to further suggestions on how or where to put this... perhaps there could be another section in the Photo tab to record a screen shot? Comments / ideas appreciated and welcome…

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    Currently available in RMS is the ability to customise the Guest Declaration questions used in the Guest Portal Pre-Check-in, Online Check-in and Digital Check-in.

    Interactive Form Letters and the ability for guests to upload Photo ID as a mandatory requirement are also available.

    Any combination of these features can be used at the property’s discretion in line with their terms and conditions to determine if the guest meets the criteria to stay at the property.

    For more information on each of the mentioned features visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/guest-portal-pre-check-in/guest-declaration

    https://helpcentre.rmscloud.com/guest-portal-pre-check-in/acknowledgement-questions

    https://helpcentre.rmscloud.com/form-letter-setup/interactive-form-letters

    https://helpcentre.rmscloud.com/setup-online-options/rms-ibe-terms-&-conditions

    https://helpcentre.rmscloud.com/guest-portal-setup/guest-portal-photo-id-for-guests

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. I would like to have the ability to move reservations in arrived status to another category ?

    I would like to have the ability to move reservations in arrived status to another category ?

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    The ability to change the Area on an arrived reservation is currently available in all versions of RMS and depends on the property setup and Security Profile setup for the user performing the action.

    For more information on how to complete an Area Move, use Split Reservations and modify a Security Profile view the below Help Centre articles.

    https://helpcentre.rmscloud.com/general-information/enable-split-reservations

    https://helpcentre.rmscloud.com/managing-reservations/move-a-guest-to-a-new-area

    https://helpcentre.rmscloud.com/booking-chart/booking-chart:-split-reservation

    https://helpcentre.rmscloud.com/security-profile-info/security-profile

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. I would like the ability to have EDM send outs sent from a display name instead of an the email address

    When sending EDM's it currently appears reservations@emailadress.com.au which often is interpreted as spam, it would be great is it could appear Reservations Company

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    Currently available when sending EDM campaigns in RMS is the ability to specify the ‘Sender Email Address’.

    For more information on domain verification required for sending EDM campaigns and sending an EDM campaign including selecting the ‘Sender’ please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/digital-marketing/send-a-campaign

    https://helpcentre.rmscloud.com/security/domains

    https://helpcentre.rmscloud.com/technical-information/spf-records-for-sending-email-correspondence

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Add Guest's License Plate Number as a field in their profile

    It would be really helpful if we could add a new field for Guest License Plate # in the guest reservation and then be able to pull a report for all in-house license plates. When overnight security is performing their walkarounds, it would be very helpful for them to be able to cross reference suspicious behavior with registered vehicles in the park.

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    Currently available in all versions of RMS is the ability to setup custom Guest and Reservation fields that can be used to store additional information including Car Registration Numbers.

    For more information on using custom fields please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/system-labels-all/create-custom-guest-fields

    https://helpcentre.rmscloud.com/system-labels-all/create-custom-reservation-fields

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Single report showing list of all arrivals, departures and mid-stay for a range of dates

    All PMS that I have used to date (Hirum, REI Master, Puma, Resly) have a report that gives a full overview of everything that is happening on a day, and can be generated for a range of dates.

    We give this report for the next week to our housekeeping supervisor who uses it to generate staffing forecasts. It includes all notes and info regarding the bookings so that we can see if a room is locked down or needs extra work, we can see if a room is back to back or just a departure with no arrival.

    The housekeeping…

    1 vote

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    Currently available in all versions of RMS is the Arrival/Departure/Stayover Forecast Report which can be generated for a date range and will provide an overview of all Arrivals, Departures and Stayovers for each date within the selected date range.

    Go to Reports > Daily > Arr Dep SO Forecast in RMS to use this report and let us know if there is any further information you would like to see included on this report in the future.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. To have MOBILE2 on client details to add partner details which can also be used for SMS feature in correspondence

    especially useful for long term/annual clients in villages.

    currently people use the clients notes area for this extra information.

    Also useful for when searching for a reservation.

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    Currently available in all versions of RMS is the ability to add multiple Guests to a reservation, with each guest having their own contact details.

    Adding secondary guests to the reservation enables selecting to send correspondence to one or all of the associated Guests including SMS.

    Visit the below Help Centre article for more information on adding secondary guests to a reservation in RMS.

    https://helpcentre.rmscloud.com/managing-reservations/secondary-guest

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Triggered correspondence with an INCLUSION list as well

    At present the final option in triggered correspondence is to specify exclusions based on attributes like: company, tariff, unit, bkg source, travel agent.

    This is useful but there is a danger that correspondence will be sent to the wrong booking when more items are added to any of these attributes after the correspondence was created.

    Example: I want my TC emails to be sent to direct bookings only. So I create a TC and exclude all booking sources other than Direct. Later I add another booking source (e.g. Tourist Info Desk). Unfortunately, all bookings from this new booking source are…

    1 vote

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    Currently available when setting up the Exclusion List on Triggered Correspondence is the ‘Allocated’ list that determines what entities are included in the Triggered Correspondence rule.

    When a System Administrator sets up a new Company, Travel Agent or Rate Type etc. they are prompted on save to include or exclude the new item from existing Triggered Correspondence rules.

    For more information on setting up Triggered Correspondence please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/triggered-correspondence-setup/triggered-correspondence

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. SMS Improvements

    Weve noticed that when a guest receives an SMS from us through RMS, the guests phone shows a mobile number at the top of the SMS. What is happening now as there are so many hackers out there, guests are not looking at these messages as much now due to this reason, therefore not receiving our message, especially now during the Covid Pandemic. My suggestion is very simple, why doesnt the SMS message come up with the motels name, for example Beechworth Motor Inn at the top of the SMS and below is the message. For example

                               Beechworth
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    Currently available when using the 1-Way SMS module in RMS is the ability to setup an SMS Name. The SMS Name will be used to display as the Sender when sending an SMS from RMS.

    For more information on the 1-Way SMS module and setting up the Property Name as an SMS Name please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms

    https://helpcentre.rmscloud.com/property-setup/setup-an-sms-name-on-the-property

    Due to limitations by SMS providers the Property Name cannot be displayed as the SMS Name when using 2-Way SMS in RMS. Using the Property Name as the SMS Name will prevent recipients from replying to the SMS.

    https://helpcentre.rmscloud.com/2-way-sms-info/activating-2-way-sms-in-rms

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Tow Vehicle field should be mandatory!!!

    This information is very important and determines which sites a guest can fit on. We can lose money without this information!!! For guests who don't have a tow vehicle you can simply add a field "No tow vehicle" We are getting guests that don't put their tow vehicle in because it's not mandatory. This makes it much harder to figure out which RV site would be best to assign them too. Please fix this in the next release. - Thank you

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    Currently available in RMS is the ability to set fields as mandatory for both user input and the RMS Internet Booking Engine.

    Setting a field as ‘Mandatory on Save’ will require this information to be input before a reservation can be created.

    For more information on how to setup mandatory fields in RMS please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview

    https://helpcentre.rmscloud.com/field-maintenance-info/rms-ibe-guest-details-required

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Reservations Made/Modified Report

    Because Quest properties are now paperless, I would like to be able to check bookings made the day before by reception staff members.

    Can a report be made just to check the details of a booking made by users each day. This would help in keeping all reservations streamline and making sure that they are correctly inputted before the guests arrive.

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    Currently available in all versions of RMS is the Reservations Made/Modified Report.

    The Reservations Made/Modified Report can be used to report on all reservations made or updated by a user for the selected date range.

    For more information on the Reservations Made/Modified Report please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/management-reservation-reports/report-on-reservations-made-for-a-specific-date-range

    In addition to this report for auditing changes made to reservations by a user it is also possible to set fields as mandatory on the reservation to enforce data entry by a user for the required fields before a reservation can be saved.

    For more information on setting mandatory fields using Field Maintenance please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product…

  14. better reports

    RMS reporting is lackluster compared to other platforms. Why can't I run a simple occupancy report for the year and see the occupancy by month? If I hadn't already had three properties with RMS, I would have switched to Resnexus simply for their reports. I think Campground master might even have better reports. I have 5 properties with RMS and I can't believe I can run a report for 2020 that has each month of occupancy and/or revenue.

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    Currently available in all versions of RMS is the Occupancy & Revenue Comparison Report including a Monthly, Weekly or Category breakdown and the ability to group by Property or Travel Agent.

    The Occupancy & Revenue Comparison Report is an interactive Operational Revenue report providing a breakdown and comparison of statistics and operational revenue year on year for the selected date range.

    For more information on the Occupancy & Revenue Comparison Report please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/management-financial-reports/occupancy-revenue-comparison-report

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. 1 vote

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    Currently available in all versions of RMS is the SMS module.

    The 1-Way SMS Module enables sending SMS from RMS and can be used on an individual reservation, In/Out Movements, as Triggered Correspondence or for Marketing or targeted sending in bulk using Report Writer.

    For more information on the 1-Way SMS Module visit the below Help Centre article.

    https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms

    The 2-Ways SMS Module adds the ability to recieve and reply to text messages sent from RMS using the Message Centre.

    For more information on the 2-Way SMS Module visit the below Help Centre article.

    https://helpcentre.rmscloud.com/2-way-sms/activating-2-way-sms-in-rms

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Duplicate Booking Feature

    We constantly have multiple reoccurring guests booking rooms weekly for months in advance,
    I do appreciate that selecting guest accounts keeps their account details on file but I still need to fill out 9+ compulsory reservation segments, then type notes or copy & paste, manually update rates and then add requirements.
    If I could look up a guests previous booking press duplicate and all I would need to do is change dates it would make things extremely easier.

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that Copy Reservation & Repeat Reservation are features currently available in all versions of RMS.

    Copy Reservation allows you to duplicate everything on an existing reservation and change the dates with the option of changing the selected Category and/or Area if the same Area is not available for the new dates.

    Visit the below Help Centre article for more information on using the Copy Reservation feature.

    https://helpcentre.rmscloud.com/managing-reservations/copy-a-reservation

    Repeat Reservation can be used to create a recurring sequence of reservations for a guest that returns at a set frequency, eg. Every 2 weeks for 2 nights.

    Visit the below Help Centre article for more information on using the Repeat Reservation feature.

    https://helpcentre.rmscloud.com/reservation-screen/repeat-an-existing-reservation

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming…

  17. 1 vote

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    Currently available in RMS is the ability to customise how the Rate View will be displayed on the RMS IBE including choosing to display the Nightly Rate or Total Rate only.

    On the RMS IBE Rate & Availability page after performing a search guests can choose either the ‘Availability View’ or ‘View Rates’ to see the complete rate grid with the option selected.

    For instructions on customising the Rate View on the RMS IBE please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/setup-online-options/rms-ibe-rate-category-availability-display

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  18. Auto add cleaning and linen charges to be added to an owner booking

    Currently if an owner books linen and clean is not added to the booking as it is for all other reservations. its easily overlooked as you have to manually enter it. Cleaning and linen should auto add as i would think having a clean and linen is the norm and not having it would be the optional deviation from the everyday process.

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    Currently available in RMS when using End of Month Expenses is the ability to automatically charge the Owner these cleaning and related fees on Owner Bookings even if the Rate is set to 0.00.

    For more information on using End of Month Expenses to automate fees to owners for cleaning, marketing and other related operational fees outlined in the owner agreements please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/owner-accounting-setup/eom-expenses

    For assistance troubleshooting your specific setup and Owner Bookings not applying the correct EOM expenses please contact RMS Support.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  19. Add a date range option to the housekeepers report so you can notify staff of assigned cleans in advance

    We have cleaning contractors not an inhouse cleaning team. Consequently cleaners need to know when they have work on in advance. Currently the housekeepers report only allows to see the cleans for 1 date which is useless. Everything is there for it to be a fantastic facility but the thing missing is a date RANGE option. With a date range you can then select the housekeeper assigned to the area and notify them in advance all their cleans in advance for say a month or 2 in advance and then schedule it as a report.

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the Housekeeper Forecast Report which can be generated for a date range and grouped by Housekeepers.

    Visit the below Help Centre article for more information on the Housekeeper Forecast Report in RMS.

    https://helpcentre.rmscloud.com/daily-reports/forecast-housekeeping-requirements

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  20. Service Requests ... saving as drafts?

    The opportunity to go back to the database to check on information in a service request would be a good feature.
    It's frustrating when needing to provide lots of detail to not be able to go back into the database.

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    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to right click a menu item, hyperlinked reservation or account number and select ‘Open in new tab’ on the browser.

    To simplify logging a service request in the scenario you have described we recommend opening the Service Request screen in a new tab to leave your main RMS window available for reference or continuation of work.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

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