RMS User Suggestions
153 results found
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Pre-auth option for total rate + flat deposit per reservation
We'd like to request a new pre-authorization option: "Total Rate plus set amount per Reservation."
Right now the closest options are "Total Rate plus set amount per night" and "Total Rate plus set percentage of Total Rate," but neither of these gives us what we actually need, which is to pre-auth the full stay amount plus a single flat deposit (e.g. $100) regardless of how many nights the guest is staying.
"Per night" doesn't work because the buffer scales with stay length; a 7-night guest gets $350 held on top of their room charges if we set it to $50/night,…1 vote -
RMS Pay - Portal for Pay by Link Transaction Detail
It would be very helpful to be able to see transaction details for Pay by Link transactions so we could see why a customer's payment failed. Currently the customer only gets a 'something went wrong' message so we end up getting calls as they think it's our system that has an issue. And we then need to contact RMS Support for more information.
When this is supplied by RMS (as they have access) the reasons supplied can be the following, suspected fraud, insufficient funds or authentication failed. It would be great if we could see this information so we could…
2 votes -
Improve Arrival Date and Pricing Adjustment Logic in RMS Cloud
In the current version of RMS Cloud, it is possible to change the arrival date for guests, but this adjustment does not affect the pricing for their stay. This limitation creates a significant issue for properties managing guests with varied lengths of stay within the same booking period.
Currently, there is no automated pricing adjustment that reflects this type of arrangement. Guests are still charged the full price based on the original check-in and check-out dates, even though they are not occupying the room for the entire duration. This leads to the following:
This situation forces us to manually adjust…
6 votes -
Transfer all oustanding payments to master account
Add a feature that allows all outstanding payments to be transferred to a designated master account with 1–2 clicks. This would significant
7 votes -
Secondary Deposit Retention Dropdown for Cancellations
Add a conditional secondary dropdown to the cancellation workflow. Once a Cancellation Reason is selected, a second field should appear allowing the user to select the applicable deposit retention status/percentage.
Example:
If Cancellation Reason = Weather, the user would then choose from options such as:100% Deposit Retained
50% Deposit Retained
0% Deposit Retained / Full RefundThis enhancement would help standardise how deposit outcomes are recorded against cancellations and improve operational clarity and reporting.
2 votes -
Allowing user to see the history of all resorts without granting them access for other resorts in the group.
Need to review the visit history of multiple resorts for all resort personnel while ensuring that access to information about other resorts remains restricted. Currently, personnel can only view visit details for their own property. Want to emphasize that access to information regarding other properties should continue to be restricted as it is now.
1 vote -
Default Rate Type on Booking Chart
Would love the ability to set a default rate type on the booking chart. Right now, it appears to default on the last rate selected.
I understand this is available on the Quick Quote screen - but would love to have it on the booking chart screen as well1 vote -
We would like to check if RMS has any feature or restriction that can ensure residents upload a clear passport image during the online pre-r
Specifically, is there a way to make the system prompt users to position their passport exactly within a camera frame or guide box before uploading? We have encountered several cases where the uploaded passport images were unclear, making it difficult for our team to verify the documents.
Alternatively, is there another method to ensure only clear images are accepted during online pre-registration?2 votes -
Improve Notifications & Task Automation
Suggest adding customizable notifications (email/SMS/in-app) based on department and booking status, along with the ability to automatically trigger recurring tasks (e.g., housekeeping reminders, maintenance, guest follow-ups, orbit kick). This feature would reduce manual work, prevent missed actions, and boost daily operational efficiency.
1 vote -
I would like to add 'Requirement' to data window
I would like to be able to show 'Requirements' in the data window when I hover over a res. It is currently not an option to select in customising the Data Window.
It will make it easier to see requirements for a res at a glance instead of going into each booking, or generating the Requirements List.1 vote -
1 vote
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To be able to add Charge Redirection to Payment modes
When adding a payment mode, you should be able have the relevant sundries or charge codes added to that payment mode so that you don't have to add it into charge redirection as well.
1 vote -
I would like to be able to set up a cancellation rule that allows cancellations AFTER the default check-in time
Many corporate contracts demand same day cancellations and often this can be after the official check-in time of 2pm (eg. 6pm same day CXL). Currently there is no way to set up this rule in RMS.
1 vote -
ROOM TYPE PRICE LINK
I hope there is a room type price linking function — where one room type can be set as the base price, and other room types are linked to it. This way, when the base room type’s price is updated, the linked room types’ prices will automatically adjust accordingly
1 vote -
Linen Report by Floor
Report needs to be avaiulable for linen count by floor so that Housekeepers can centrally stack trolleys for each floor with daily linen requirements
1 vote -
Time adjustment for allotment
It would be great to be able to change the time for an allotment so it doesnt always run from midnight to midnight
4 votes -
Make invoices more editable eg add room type & remove room number
We are writing to request the addition of a feature that allows us to edit guest invoices or invoice settings.
For us specifically the addition of room types and the removal of room numbers from guest invoices.
Visible room numbers have been causing complications, particularly with guest expectations prior to arrival. This is especially problematic for group bookings and events such as weddings, where guests often assume that the room number shown is fixed and confirmed. This has led to disputes and logistical challenges on-site when changes to room allocations are necessary due to operational needs.
We believe having the…
2 votes -
More options for dashboard customization.
Can you please consider adding more options for the dashboard. It is great to have but need more options to give us what we need to see quickly on a daily basis. I would love to have the option to have the Debtor's Ledger in a pie graph form showing 30/60/90. I would also like to see the occupancy in a pie graph with the option to choose from the different site types. Lastly, I love that it shows the In House number but would love to see it have the ability to see the number of sites as well;…
1 vote -
Return guest / VIP arrival
Return guest / VIP arrival
Have a feature on guest reservation to easy view if the guest is returning guest and how many times they have stayed and for it to pick up on online travel bookings as well. This will create a warm welcome for the guests upon arrival and their status with the hotel.
4 votes -
Charge to travel agent or company after checkout
to be able to add a company or travel agent after the room has been checkedout so that it can be charged to AR
2 votes
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