RMS User Suggestions
209 results found
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Custom Reservation Statuses & Colours
Additional booking status which can be customised with the name of the travel agent and colour for the booking charts for confirmed bookings taken by booking agents
This would allow us to confirm bookings taken by travel agents (eg. Hoseasons) who pay the fees 2 weeks after the customers have left to a different colour other than the confirmed booking colour, which is also used for customers who booked directly with us and paid their money in advance of their arrival. Meaning that when the booking status and surname is selected on the booking chart, we would be able to…
14 votes -
Add Credit Card Transaction Fee Toggle to Direct Payments
Under Utilities -> Direct Payments -> Charge Credit Card works great to bulk charge guests. But a on and off toggle for "Apply Credit Card Transaction Fee" would make it even better. Right now we apply a credit card transaction fee to all reservations, but not to water and electric charges. The ability to turn off the credit card transaction fee (by security profile - managers and above) would be very helpful. Thanks for speeding up our operations!
4 votes -
Tourplan channel connection
It would be great if we could RMS could connect with this channel as a number of major inbound/wholesale agents use this channel for making reservations.
3 votes -
Guest Portal
Pre Check In > Mandatory information
Infants are required to enter a mobile number and email address or pre check in cannot proceed.
Functionality is required to turn this requirement off.
More functionality is also required for managers to choose the information the require.
3 votes -
Add Search by Guest Name to Balance Transfer and Charge Transfer
Ability to search guest names in credit and balance transfer function
I would like the ability to search for guest firts name and last name in the credit and balance transfer functions to avoid having to first seperatly find the account number and then come back to this function to perform the transfer.
3 votes -
I would like the Travel Agent Commission Report to calculate correctly
It would be so very helpful if the Travel Agent commission report would calculate the commission owed to the Agent on the amount actually paid by the guest. Presently if a discount is applied to the accommodation base rate, the Travel Agent commission is calculated on the full amount, not the discounted amount. Ideally the report and the agent's invoice would match!
1 vote -
Add Next Arrival in Area on the Clean Screen Task View
See next arrival on task view, so that we can allocate prioritized rooms
on the clean screen it would be great to see next arrival on the task view, this would make it easier to allocate prioritized rooms to staff.
we can now see it in the area view, but we need to write down the rooms to prioritize before switching to task view to allocate
3 votes -
Expand Payment Gateway Partnerships- Need CommBank "Simplify"
Please consider adding "Simplify" as a payment gateway as it is designed for small businesses with a flat fee per transaction. It is the new version of CommWeb
1 vote -
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RMS Pay by link to include credit card surcharge option
Currently, we can't add a credit card surcharge to pay by link payments. Adding the surcharge option would increase the usage of the pay-by-link option and reduce the risk of fraud.
1 vote -
More flexibility with Max Pax Occupancy settings
We have a room type where the max occupancy is set as 4. In this room type we can either accept a max of 2a + 2c OR 3a. We can't accept 3a + 1c or 4a. We can manage the 4a scenario via the rate tables and applying a max adult amount of 3, however there currently is no way to deal with the 3a + 1c scenario meaning this room type can be overbooked via our online distribution sources. This is a urgent requirement with no current solution as per RMS support.
1 vote -
Visual status on to do chart
Right now when we open the To Do Chart its very hard to visualize if a task has already been completed or if it is still pending.
It would be great if the completed tasks would be crossed over or change color. Same thing for overdue tasks.
1 vote -
Easy Signature Collection Link
An easy signature collection link that we can create and send to guests for their booking which will look identical/same as the signature collection in the Guest Portal but without the long and time consuming steps of the guest portal.
We would like to be able to collect a signature for our Ts & Cs for our guests by simply sending a link if we are not troubling them with the guest portal.
The signature collection would function the same in sending the signed digital form to correspondence.
1 vote -
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Tags: #Hitclub #taihitclub1 vote -
Reinstate automatic inclusion for Admins when a SR is raised from any property in a Chain
I would like the Service Request functionality of being able to see any SR raised for any of my properties Reinstated so that it is not reliant on being "Copied In".
1 vote -
Drop in Add-Ons from Online sources
Drop in Add-Ons based on Reservation parameters. For example, if guest book 3 pax in a room that has a King bed but we allow up to 3 guests with a rollaway, add the rollaway via an Add-On automatically to the Reservation.
1 vote -
RMS Pay settlement report to include receipt number
The RMS Pay settlement report should include the option to show receipt numbers. This would save having to drill down from the reports into the account to be able to tick off the correct receipts in the bank reconciliation.
Alternatively, the bank reconciliation screen could be modified to include the reservation number.
Either option would be a great time saver when preparing bank reconciliations especially when you have many payments of the same amount.1 vote -
It would be great if rates were organized alphabetically in property options rate management. They are organized this way everywhere else
It would be great if rates were organized alphabetically in property options, rate management. Rates are organized this way everywhere else in the system, but in rate management they are organized by the date they were created.
1 vote -
Qantas / Jetstar Virtual Credit Card to drop into RMS
Currently, Qantas / Jetstar bookings don't have the VCC's drop into the system. Have them drop into RMS
4 votes -
Pan Pacific Travel - Channel connection
Add the Pan Pacific Travel - Channel connection
2 votes
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