RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. I would like guests to select to pay deposit by bank transfer or Credit card

    I would like guests to select to pay deposit by bank transfer or Credit card. If credit card is selected and deposit taken, booking is confirmed. If guest selects bank transfer their booking is pending until changed by hotel when money is seen in the bank account.

    1 vote

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  2. Red Listed Previous Guest - No longer allowed at park - Make Guest Account Inactive

    Would like if a previous guest is Red Listed (not welcome back) for system to not let them book online. These would me already marked as red listed in system.

    This could be an option to mark their whole guest account "Inactive" my management. This way they don't get emails that are blasted out or any communications.

    Also, In/Out Screen - need to see red if someone is red listed as it is on the guest search. If you make a reservation and see it in the In/Out Movements screen it is not red. It sure would be great to…

    1 vote

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  3. The IBE isnt user friendly on tablet devices

    On a tablet or IPAD or PC with less than 15" screen the next step after adding a room selection is not obvious to the user as the "Book now" or Continue button or Cart symbol is not visible unless you return to the very top of the page. According to help via a service request this is because the "banner/header" takes up too much space on the device hiding further selections. Yet on a smaller Android phone the book now stays visible while scrolling and works perfectly.
    The Cart symbol or book now button should be visible following user…

    1 vote

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  4. Increase time limit for online bookings.

    Increase time limit for online bookings to 1 hour due to new IBE discount function

    1 vote

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  5. Change online calendar wording when a day is restricted for booking

    I've made Saturday a non-book in day, so that I don't have people booking a Thursday/Friday and leaving Saturday, which is a higher rate, not booked. However, this means that it says"Depart Only" on the Guest Booking Calendar. Is there any way of changing that term to something like "no arrival or depart" instead. It's a bit confusing the way it reads at the moment for guests.

    The front facing to guests part of RMS needs some work. The backend is brilliant.

    1 vote

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  6. RMS T & Cs are too lengthy and off-putting

    The RMS T & Cs are excessive and off putting. We have had one customer book through booking.com instead of using RMS because in his view "I read the “Terms and Conditions” of the booking on your site and it appeared very onerous and not in my favor. I got the impression that the web site could have multiple errors or omissions and they were allowed but I had to do everything right or forfeit the booking."

    This is not what we want customers to think.

    We all know that RMS takes no responsibility for any errors that occur when…

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  7. Booking Summary Page needs more information

    After a guest makes a reservation on the IBE the confirmation summary page gives an option to :Go To My Booking".
    When you click on this button and go to the booking summary via the guest portal there is no indication on the summary of any Extras that may have been added during the reservation process.
    It would be helpful if this information was provided at this time.

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  8. More Detail of Extras Ordered

    When completing an IBE reservation the summary page shows a field "Extras" and an amount for these.
    I think this field should be expanded to itemise the extras that have been added during the reservation process just so the guest has a clear indication of what has been ordered.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  9. Improve the mobile booking experience for guests

    The mobile guest facing booking engine is not great. When you land on that page on mobile, instead of showing the information about your accommodation, it says "About Us".

    Then the booking system should automatically offer the availability calendar and give instructions on booking as it's not simple to use.

    Then when you get to "Add on Extras", it doesn't show any information/description about the Extras. This is where we have a chance to upsell and this should be an absolute.

    Also, customizing of the mobile screen to add your own booking information and instructions would be great. You also…

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  10. IBE

    Ability to tick items in your unit/villa to display on each room. Examples are Toaster, Fridge, Dishwasher, Microwave, Washer/Dryer, Air Conditioning, etc then displayed as icons or pictures.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  11. IBE Be Able to Create Bookings when a single room can't be allocated

    Currently the IBE won't complete an online booking if a room can't be allocated. This is causing us to lose bookings, or have the guest call us to complete the booking. The IBE should create unallocated reservations the same way any other connected channel does.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  12. MULTIPLE ROOM SELECTION OPTION ON RMS IBE

    ITS VERY CONFUSING FOR GUEST TO BOOK MULTIPLE ROOM THERE SHOULD BE NUMBER OF ROOM OPTION TO ADD ON ACCORDINGLY PAX , ITS VERY COMPLICATED AND DIFFICULT TO BOOK IF SOME GUEST WANT TO BOOK 2 ROOMS ONE DOUBLE OCCUPANCY AND ONE SINGLE . RIGHT NOW WITH CUTRRENT SYSTEM THEY NEED TO DO DOUBLE PROCESS ON ABOVE SITUATION .

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  13. Display Rate Period Cancellation Policy on the IBE Rate Description

    I would like the cancellation policy to be shown on RMS IBE when i use rate period (not rate type)

    Currently on RMS IBE if you set a cancellation policy to the Rate Type it will show an (i) and have the cancellation policy available for the rate type booked. I would like this to be the case if we are using the cancellation on the Rate Period. We have different cancellation policies for different periods throughout the year.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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