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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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24 results found

  1. Integrate RMS with Outlook Calendar

    integrate RMS with outlook calendar

    1 vote

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  2. Custom Reservation Statuses & Colours

    Additional booking status which can be customised with the name of the travel agent and colour for the booking charts for confirmed bookings taken by booking agents

    This would allow us to confirm bookings taken by travel agents (eg. Hoseasons) who pay the fees 2 weeks after the customers have left to a different colour other than the confirmed booking colour, which is also used for customers who booked directly with us and paid their money in advance of their arrival. Meaning that when the booking status and surname is selected on the booking chart, we would be able to…

    14 votes

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  3. Add Credit Card Transaction Fee Toggle to Direct Payments

    Under Utilities -> Direct Payments -> Charge Credit Card works great to bulk charge guests. But a on and off toggle for "Apply Credit Card Transaction Fee" would make it even better. Right now we apply a credit card transaction fee to all reservations, but not to water and electric charges. The ability to turn off the credit card transaction fee (by security profile - managers and above) would be very helpful. Thanks for speeding up our operations!

    4 votes

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  4. Guest Profile Pronouns Option

    A section on the guest profile to have optional pronouns for guests, similar to titles mr. miss. dr. prof, etc. Optional for guests to fill out on direct bookings.

    1 vote

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  5. Form Letters

    Can we add a merge field into RMS Form letters that includes the deposit amounts based on the total charge.

    2 votes

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  6. I would like the international dialling code to be able to be set as mandatory.

    Currently, there is no way to set the international dialling code to mandatory. If this is going to be a required field for SMS moving forward, it should be a mandatory field OR the ability to set it as mandatory for those who utilise the SMS modules.

    2 votes

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  7. I would like the country code for phone field in RMS be searchable by country name

    If we could search the country name, eg Portugal, to find the country's international dialling code. I would not know it's code is PRT and code is +351. There needs to be a better way to search this field.

    4 votes

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  8. Complimentary Upgrades

    When we are complimentary upgrading our guests the new update on RMS results in 'Would you like to re-create the tariff' is automatically set to YES. This is causing overcharging in our system.
    The option to have this default to NO, as it did prior to the most recent RMS update would greatly help our system.

    2 votes

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  9. Different categories of "Out of Order" sites

    It would be nice to have the ability to create different categories of out of order sites. Our property locks sites for a variety of reasons, and having the option to lock sites under different out of orders would be very useful. At the very least having the option to modify colors for individual Out of Order sites on the booking chart.

    3 votes

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  10. Disable New Reservation Types From Automatically Being Added To Triggered Correspondence

    Whenever we add a reservation type, the new reservation type is automatically given access to all of our triggered correspondence.

    If we forget to disallow the new reservation type on all of our existing triggered correspondence, customers get automatic emails from properties that they are not going to be staying at, making it a confusing experience for everyone.

    2 votes

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  11. Make it harder for an employee to be able to wipe out a previous guest profile by simply changing the name on the res.

    It's all too easy for a desk clerk to wipe out a previous guest's profile by simply changing the name on a reservation rather than clicking on the "Replace Guest" button. Perhaps bring up a popup message when changing the name on a res that says something like "Are you sure that you want to remove previous guest's profile?"

    7 votes

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  12. I would like 2nd deposits due to show on the Overdue Deposit List for Master Reservations.

    Currently if the RMS reservation is listed as Master, the 2nd deposit is not showing, nor does the individual reservations show up on the Overdue Deposit Report. Could we either have a) Individual reservations on overdue deposit report or b) master reservation on overdue deposit report.

    2 votes

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  13. Housekeeping Tasks To Be In Pitch Order on Housekeeping Portal

    Housekeeping tasks to be in pitch order on the housekeeping portal so that it is easier to use.

    1 vote

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  14. A Proper case utility

    Having a utility to proper case guest name and address details would be great to keep the database clean and consistent.

    2 votes

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  15. A smooth integration with QuickBooks Online

    A smoother and cleaner QuickBooks Online integration would be great. i.e. posting general ledger values via date range.

    2 votes

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  16. Ability to add hyperlink to SMS

    It would be really good to be able to use hyperlinks within SMS correspondences, the ability to direct customers to web pages, T & C, pet policies, late arrival info, park maps, etc.
    160 characters more than often is not enough to get the message across. cutting & pasting tiny URLs seems so old-fashioned for both us and the customer using a smart phone.

    3 votes

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  17. Highlight or Bold Text in Notes

    We would like the notes to have the option to be Highlighted or Bolded.

    11 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  18. Allow limits to be set on how many bookings can be taken for a particular rate plan

    If we set up a package to sell rooms + tickets to an onsite event, we really need the option to limit the total number of bookings we take on this rate plan, as we may only have 10 tickets available to the event (for example).

    Currently we can set an allotment to limit the number of bookings per day, but no way to set a total limit at a rate plan level.

    3 votes

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    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  19. Choose 'days available' when setting a derived rate

    I want to set up a mid week rate that is discounted from a master rate with a % discount and only bookable on certain days of the week. I can't see how this can be done without a lot of manual work to set up multiple rate periods (for each week) which is time consuming and quickly gets messy. I would like to be able to quickly tick a box to say which days of the week a derived rate is bookable.

    4 votes

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    1 comment  ·  General  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  20. Add Receipt Type to User Security Profile

    We have a few receipt types that we would not like some of our users to have access to. For example we have a receipt type called A/R that we use to bill certain guests. However, some of our users are using this for guests that are not setup with terms.

    7 votes

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    1 comment  ·  General  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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