RMS User Suggestions
111 results found
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Display Property Terms & Conditions Before RMS Terms on the IBE
I do not see why you think the RMS T & C is more important than
Idea. Allow the subscribers of your booking engine to have some things individualised.
I do not see why you think the RMS T & C is more important than the property owners T & C. I am far from happy to see our T & C has been pushed down for our guests booking on our website. We all know that most people do not read thru all the T & C's and by you putting yours in front of our property's means there…2 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the RMS Internet Booking Engine has been updated to always display the Property’s Terms & Conditions before the RMS Terms & Conditions on the check-out page.
For more information on how to setup Property Terms & Conditions please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/setup-online-options/rms-ibe-terms-&-conditions
https://helpcentre.rmscloud.com/property-setup/setup-property-terms-conditions
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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New User Interface Feedback
- The new layout for (10.20.139.4)Beta does not look great - the old layout looked better. The side menu feels much larger now.
- The old layout looked better.
- Have EOD date visible like previous versions of RMS instead of having to click on the user profile tab - very confusing and easy to forget
2 votesThank you for your feedback on the recent changes to the user interface in RMS 9+.
We are pleased to advise that the most recent Beta release (Version 10.20.153.2) includes both the Accounting Date and Username in the info panel at the bottom of the side menu.
The Accounting Date will be displayed there for single property databases only.
For any further feedback in relation to the new user interface feel free to email uifeedback@rmscloud.com. Alternatively all suggestions added to the User Suggestion Box will be monitored for feedback with the highest voted items put forward to be considered for inclusion in a future development cycle.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to Disable Email Confirmations on RMS Online
Would like to have the ability to turn off the the automatic confirmation emails which get sent to guests who book online. Instead we would like to use triggered correspondence.
2 votesWe are pleased to advise that the ability to disable RMS sending online confirmation emails on behalf of the property is now available in all versions of RMS.
For instructions on how to change this setting please visit the below Help Centre article.
https://helpcentre.rmscloud.com/ibe-online-options/disable-online-confirmation-emails
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Day of the Week to the Dates on the Online Confirmation Emails
I would like DAYS included in the date field when guests receive confirmation email.
2 votesWe are pleased to advise that the new look RMS Online confirmation emails include the day and date for guest bookings.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to Preset Frequently Used Sundry Charges
We would like to be able to choose our frequently used sundries so that they come up quicker for us.
2 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the ability to set Favourite Sundries to display in the Frequently Used area is now available in all versions of RMS.
For instructions on setting a Sundry Charge as a Favourite in RMS, please see the below Help Centre article.
https://helpcentre.rmscloud.com/sundry-charges/setup-favourite-sundry-charges
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Message Centre to Mobile/Tablet View - 2 Way Guest Messaging
I understand that 2 way messaging has just been released however being able to do this on a phone would be highly beneficial and not on the desktop view. We are not always in the office and need a quick and easy way to respond to guests.
2 votesWe are pleased to announce that the Message Centre is now available on the mobile and tablet views of RMS 9+ for viewing and responding to guest messages.
For instructions on how to access and reply, see the below Help Centre article.
https://helpcentre.rmscloud.com/on-the-go/reply-to-guest-messages-on-the-go
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Fix calculation of deposits or Enable manual override of deposits
RMS currently does not calculate the deposits correctly(first and second). This occurs when rates change. during the negotiations with the customer. Furthermore RMS does not allow manual override of second deposit when it is wrong.
2 votesHello Duck Inn, I have marked this suggestion as complete because after talking to the development team they tell me they believe that this issue is now resolved.
If you believe this is still an issue please let me know directly.
Dave
dj@rms.com.au -
Being able to do a PrintScreen on some of the screens as we input info
I find it a long process doing my rates every year and if I could do a PrintScreen of some of the info from the previous year it would sure help in getting the new year done correctly. There are also other times I wish I could do a PrintScreen, especially in training a new person. Showing them what "it" looks like would help.
2 votesHi Sandi,
Thank you for your Suggestion.
Further to the comments already received on your suggestion, we do supply print buttons on many of our screens in RMS9.
Another Tool you may want to use which is FOC is the Microsoft Snipping Tool – http://windows.microsoft.com/en-AU/windows7/products/features/snipping-tool
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Housekeeper report
Remove page break at end of report it causes an extra page with no value to us. If there is a reason for it make it an optional selection.
Yes i can go through the option daily of printing selected pages omitting last page DAILY. i would rather RMS work for me than me for it2 votesDear Trevor,
Please note that this has now been implemented and available in version 9.1.843.0.
This version is currently available in our Beta environment for RMS9.
If you wish to use our Beta environment to access the fix now please log a Service Request so that Support can authorize your access to this environment.
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Re-configure Void Report
Like most hotel managers or FOMs, I look at the Void report daily to check if everything was legit. Currently, a large number of transactions, which are not true Voids, show up on this report. For example, if charges are transferred from one account to another, although the user clicks on the transfer buttons, RMS shows it as a Voided charge on the Void report. If there is a Group where charges were supposed to go to the group master, but didn't until departure for example, RMS transfers all relevant charges to the group master on request. However, the Void…
1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that a recent update to the Void Reasons Report includes the ability to choose whether voided transactions as a result of Charge Transfers are included.
For more information on the Void Reason Report and the new build options available please visit the below Help Centre article.
https://helpcentre.rmscloud.com/accounting-reports/void-reasons-report
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the new year.
Kind Regards,
RMS Product Development
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Message Centre Notification on Add Requirement from Guest Portal
An alert to come up when someone adds a requirement through the guest portal.
its great that with the new feature i can now display optional extras for guests in the portal. However some optional extras require arrangements to be made ahead of time like booking a tour or some hire equipment.
Could we get an alert in the message centre when someone adds an optional extra in the guest portal so it can be actioned immediately?1 vote -
Add State & Country to Booking Chart Data Window
Thank you for the recent changes to the Data Window options. We though love to see State & Country shown there to. In these COVID times it would make managing bookings and expected cancellations if we could see these fields easily in the booking without having to open them. Nor does it show on any Arrival Reports.
1 voteWe are pleased to advise that Guest Country & State are now available as options to add to the Booking Chart Data Window in RMS 9+ Version 11.21.221.2 and above.
This version is currently in our Release Candidate (RC) Environment and will be included in the next RMS 9+ Live Release.
Information on activation, setup and use can be found in the following Help Centre articles.
https://helpcentre.rmscloud.com/booking-chart/booking-chart-data-window
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Optimize the RMS Book Now Button app for mobile/tablet device use.
Optimize the RMS Book Now Button app for mobile/tablet device use.
Currently working great on pc & phone, the book now button app isn't yet configured property for tablets in either portrait or landscape mode.
When the "Your Stay" totals box appears and covers the Surname and State boxes.
1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise with the latest release of the RMS Internet Booking Engine to Beta a number of improvements to the mobile version.
For more information on the RMS Internet Booking Engine please visit the below Help Centre article.
https://helpcentre.rmscloud.com/rms-internet-booking-engine/rms-internet-booking-engine-guide
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Guest Nights to the Flash Report
Add Bed Nights Calculation to the Flash Report
Currently the MTD & FYTD Pax count values only show the pax count per booking. E.g. 2 pax stay 3 nights, this is counted as 2 pax, a bed nights calculation would show this as 6 pax.
Can this be amended or another calculation added to show bed nights1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the updated Flash Report including Guest Nights is now available in all versions of RMS.
For more information on the Flash Report please visit the below Help Centre article.
https://helpcentre.rmscloud.com/night-audit-reports/flash-report
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Quick Quote - Ability to Type in Category or Rate Type Drop Down Menus
HI Team,
Can you please reinstate the ability to type in the Rate Type Field at the top of the quick quote screen.
This functionality has been lost since the last update, it would save a lot of time scrolling through the list of rates if you can jump to the required rate type by starting to type it.
This functionality already exists when in a reservation.
Thanks
Jake1 voteWe are pleased to advise that the ability to type into the Category & Rate Type fields on the Quick Quote has been restored in the latest release to our Beta environment and will become available to all users with the next released update to Live.
For more information on using the Quick Quote in RMS please visit the below Help Centre article.
https://helpcentre.rmscloud.com/quick-quote/quick-quote-overview
Kind Regards,
RMS Product Development
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Add Booking Source Filter to the Arrivals List Report
i would like a booking source filter added to the arrival list so i can specifically look at just one booking source
if you were able to filter out booking sources on an arrival list it would be handy cause you could then for example just bring up booking.com or direct bookings and check all the booking as up to date faster. By filtering you can look at just channels that pay direct instead of having to search through lists and lists of bookings.
1 voteWe are pleased to advise that Reports version 1.21.71.1 or later includes the ability to filter the Arrival & Departure List Reports by Booking Source. This version is currently in our Beta environment and will become publicly available with the next scheduled release to Live.
For more information on the Arrival List Report please visit the below Help Centre article.
https://helpcentre.rmscloud.com/daily-reports/arrival-list-report
For more information on the Departure List Report please visit the below Help Centre article.
https://helpcentre.rmscloud.com/daily-reports/departure-list-report
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Weekend days to be dark grey again so that it is easy to see the weekly rhythm on the bookings screen
Saturdays and Sundays used to be dark and it was helpful. It was removed in the recent upgrade unnecessarily :(
1 voteThank you for your suggestion on a way we can improve RMS.
Saturday & Sunday have been restored to a darker shade on the Booking Chart in all versions of RMS. The first day of the month is also shaded an even darker colour to highlight the rollover of a new month when viewing the Booking Chart.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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Reservation Requirements- Bring back Save/Next
Could previously add multiple requirements on a reservation without having to save, exit and then click back into "Add Requirement".
Res > Add Requirement > Save/Next Button is no longer showingNow have to Save requirement, exit and then go back to "add requirement". Makes it more time consuming when adding more than 1 requirement to a reservation.
Please bring back the "Save/Next Button" for adding requirements
1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that RMS Version 10.20.321.5 and above includes a ‘Save/Next’ option for adding Requirements to a reservation as well as other screens where it is found of most value to our customers.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Show Rate Period Colour for Weekends on the Rate Manager Chart
Weekends display white instead of the Rate Period colour on the Rate Manager Chart.
In the Tariff Manager Chart we would like the Tariff Period colours to include weekends. Currently the weekends do not display in the Tariff Period colour - Saturday & Sunday display in white, while Monday through Friday display in the colour of the Tariff Period. If a Tariff Period begins or ends on a Saturday or Sunday it can be quite hard to distinguish when it begins/ends as those days display in white and not in the colour of the Tariff Period.
1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the Rate Manager Chart update to show Rate Period Colours on Weekend Dates has been released and is now available in all versions of RMS.
For more information on setting up Rate Period Colours please visit the below Help Centre article.
https://helpcentre.rmscloud.com/rate-period-info/new-rate-period
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Property Occupancy Shown on Booking Chart
Ability to add the property occupancy to the top of the booking chart just like we can do on the rate chart.
1 voteThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the ability to display the Property Occupancy on the Booking Chart has now been added and is available in RMS Version 10.20.246.4 or later. This version is currently available in our Beta environment and will become publicly available with the next released update to RMS Live.
For more information on displaying the Property Occupancy on the Booking Chart see the below Help Centre article.
https://helpcentre.rmscloud.com/booking-chart/booking-chart-property-occupancy
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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