Re-configure Void Report
Like most hotel managers or FOMs, I look at the Void report daily to check if everything was legit. Currently, a large number of transactions, which are not true Voids, show up on this report. For example, if charges are transferred from one account to another, although the user clicks on the transfer buttons, RMS shows it as a Voided charge on the Void report. If there is a Group where charges were supposed to go to the group master, but didn't until departure for example, RMS transfers all relevant charges to the group master on request. However, the Void report shows all these charges as Voids, when technically they are transfers, and nothing has been Voided. For properties over 30 or 40 rooms, the Void report can be huge, making it a pain to go through every item to check it's legitimacy!! Shouldn't the Void report just have actual Voids? Even if there was an option in the Build report section to only show Voids, would help tremendously. Or even better, have a Transfers report (for charges/credits) and a separate Void report just for Voids. Just a thought!
Thanks,
Sunny
Sunny Sardana
shared this idea
Thank you for your suggestion on a way we can improve RMS.
We are pleased to advise that a recent update to the Void Reasons Report includes the ability to choose whether voided transactions as a result of Charge Transfers are included.
For more information on the Void Reason Report and the new build options available please visit the below Help Centre article.
https://helpcentre.rmscloud.com/accounting-reports/void-reasons-report
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the new year.
Kind Regards,
RMS Product Development