RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Waitlist for Sold Out Accommodation Dates

    A waitlist feature allows you to assign a Waitlist status to a reservation.

    If the room or rate requested by the guest becomes available for the desired stay dates, the reservation can be "accepted" and made active.

    209 votes

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    22 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed, RNP-13663 will provide users the ability to add, view and manage Waitlist Reservations.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Lost Property Log

    If would be great if we could log items left by guests into the system for easy reporting and referral

    169 votes

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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    RNP-10041 when completed will provide users the ability to record and track lost property in RMS and the RMS Staff Portal.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Pop-Up Alert to User When Multiple Users Editing the Same Reservation

    A pop-up alert would be helpful when multiple users (one reservation member, and another at reception for instance) are updating the reservation.
    Otherwise, both of them assume they update the date, but it is not the case with no data saved..

    153 votes

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    Future Consideration  ·  60 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to Void Charges on Cancel Reservation

    Add the ability for a user to select to void charges off the Reservation Account when Cancelling a Reservation.

    113 votes

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    17 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed, RNP-13642 will provide user prompts on cancelling a reservation with the option to void charges on the account.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Merging Duplicate Company and Travel Agent profiles

    Merging duplicate Company and Travel Agent Profiles
    There needs to be a button to be able to Merge Duplicate Company and Travel Agent Profiles. It is very difficult to get an accurate assessment of a companies production when there is more than one profile.

    106 votes

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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed, RNP-15205 will provide users the ability to merge duplicate company and travel agent records.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Ability to Set 'No Room Charge Back' on Reservations for use with POS & POS Lite

    Place a "POS Stop Transaction" button or check box in the RMS reservation chart for in-house guests who have finalised their Extras Account before actually checking out.
    Scenario:- A guest finalises their Accommodation and Extras accounts the day before they check out of the property – eg due to very early departure the following morning. In this situation we do not want the guest to be able to have additional transactions added to their Extras account via the POS.

    38 votes

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    Future Consideration  ·  6 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →
  7. Triggered Correspondence Action - Pre Check-in Status

    The option for triggers to work on reservations with a status of pre-check-in would be useful.

    9 votes

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    5 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    RNP-21027 when completed will include a number of new Triggered Correspondence options including the ability to set triggers based on the ‘Pre Check-in’ status.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Customise RMS online booking screens

    Guests and owners have been complaining that it is not easy to follow the booking process online.
    It would be great to have the option to have amend wording on these screens. EG Show rates changed to BOOK NOW.
    It would be good to have rates and availability calendar show up automatically and if the searched dates are unavailable have some wording that states something to the effect of 'No availability for your chosen dates, select availability calendar to see available dates or search for your chosen dates on another property'.

    A much more simple booking process would be fantastic.

    4 votes

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    Future Consideration  ·  2 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  9. Clickable Calendar Icons on New IBE

    With updated IBE release, the arrival & departure usability has changed. When a user clicks on the icon for Arrival denoting a calendar, users expect the availability calendar to appear. However, nothing happens until you click in the field. Same for Departure field.

    Can make it so the user can click on the calendar icon and have the availability calendar appear?

    The idea is to make it as user friendly for the potential guest as possible, If the guest has issues, they won't book online, and will go elsewhere.

    4 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    IBE-3092 will update the calendars for the selection of Arrive & Depart dates to be accessible from the icons and anywhere within the field whilst improving general usability.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Attach Tax Invoices to Emailed Owner Statements

    Adding invoices to Owner statements

    Would be great to be able to add a PDF copy of invoices to Owner statements so they are emailed out each month rather than having to manually email them to all owners.

    4 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    RNP-15978 once completed will enable users to add attachments including Tax Invoices to Owner Statements when sending from RMS.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. Owners Portal be compatible with I pads

    Owners cannot make, amend or cancel their bookings on an Ipad. It would be great for them to be able to.

    3 votes

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently planned for the Owner Portal updates in 2021 is an overall refresh of the look and feel along with improvements to the features and functions including performance on iPads and tablets.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Add Voucher Number to the Email Subject Line for Tax Invoices

    Auto Add Voucher No (PO#) to subject line when emailing invoices from account screen

    Some Travel Management Companies now require their reference number in the subject line of the invoice email. As the email automates when sending invoices on checkout we do not have an option of customising the email subject line. This sometimes creates a delay in payment.

    1 vote

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Due to the overwhelming feedback on this feature following our recent Live release we have had to make the difficult decision to reverse the changes made for this user suggestion and remove the Voucher Number from the email subject line for Tax Invoices.

    We recognise this may come as a disappointment and we endeavour to re-introduce this feature at a later stage in a way that does not impact users who do not wish to include the Voucher Number in the email subject line.

    Thank you for taking the time to log your feedback in the RMS User Suggestion Box.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Add Stock Sub Category as a Build Option on the Stock Control Report

    I would like to be able to print Stock Control Reports by Sub Category as well as Stock Category

    TO be able to sort by Sub Categories would allow easier manual inventories of Stock categories instead of entire departments

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed REPORTS-8273 will enable building the Stock Control Margin Report by both Stock Category & Sub Category.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. Add Sundry Charge Shortcut on Reservation Screen Account Column

    I would like to be able to go directly to Sundary Charges from the Account Screen

    Recently you changed the Account section of the reservation with 3 tabs.

    Open Account, Bill to and Receipt.

    Instead of having the Open Account tab it would be more beneficial if there was a Sundries tab so we can go straight to the Sundries Charge Screen instead of opening the Account then Opening the Sundries.

    The reason I feel this is more beneficial we can open the account on the same screen by clicking on the Accomm line.

    1 vote

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed RNP-22002 will add a shortcut icon on the Reservation Screen Account column to open the Sundry Charge screen.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Owner Portal Mobile View & Accessibility View Options

    Make the calendar a bit larger in the owners portal to make adding a booking easier from a mobile devise easier.

    I have some not tech savvy older owners who struggle to add a reservation in the owner portal cause they are not using a mouse to point at the date they want to add a new reservation. as they are using fingers to tap to start a reservation this it seams for older folk is difficult!!!!
    If it was larger or if there was an option to add a reservation without using the calendar that would be terrific! I…

    1 vote

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    Future Consideration  ·  0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote

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    Future Consideration  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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