Ability to Set a Booking Source to Populate on Return Guests
The Bkg Source should automatically change to "A Repeat Customer" when that customer books again
This could be very helpful when we want to generate marketing reports on new business and save on booking time.
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Stephen Mogg commented
If this is implemented, make sure that we can opt out of this. To us, return guest is not a booking source. It can be determined by other ways. The booking source is to determine what distribution channel to the res came from, regardless of whether it is a first time customer or return guest. This helps determine the success of specific channels or marketing campaigns.
Robyn Younger commented
We would like to identify our return guests by having a colour in the booking chart.
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In spite of the fact that this has been a popular suggestion for two years, we are disappointed that it has not been addressed. We would like to change the status of the reservation source from "A first-time client" to "A repeat client." RMS developers might have a different opinion about this, but it seems like a simple "triggered" setting.
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Susan Novotny commented
Hello, common sense. My last reservation did that.
It's been two years since we made this suggestion and we are a bit disappointed that in spite of it being a popular request, nothing has been done about it. We would love to have the "Booking source" status changed to "A repeat client" once their first reservation is checked out. It seems that it could be a simple "triggered" setting, but RMS developers might have another opinion.