Triggered Correspondence needs an additional sort of Rate Type
Currently, Triggered Correspondence allows for choosing Room Types that the form letter will go out to but we also really need to be able to choose Rate Types so that the letter will not go out to rate types such as personal guests, comped hotel guests, trade, etc. (guests that stay for free).
Thank you for your suggestion on a way we can improve RMS.
The ability to setup Triggered Correspondence to specific Categories, Rate Types, Companies, Travel Agents and Booking Sources is currently available in RMS 9+.
Please see below Knowledge Base article for more information.
https://help.rmscloud.com/triggered-correspondence-setup
We encourage you to vote on any other suggestions you would find of benefit or add any new suggestions you may have for improving RMS.
Regards,
RMS Product Development