RMS User Suggestions
61 results found
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I would like to put Company name on reservation screen to be able to make out invoice to company instead of guest name only
On reservation screen, add company name above guest name so that invoice can be made out to the company
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to include the Company, Travel Agent and/or Wholesaler field on the Reservation Screen.
Once displayed on the Reservation Screen a Company, Travel Agent and/or Wholesaler can be selected and set as the Bill To option for the Reservation Accounts.
For more information on adding this field to the Reservation Screen, setting the Bill To option and creating an Invoice please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview
https://helpcentre.rmscloud.com/company-setup/setup-a-company
https://helpcentre.rmscloud.com/accounting/change-the-bill-to-on-accounts
https://helpcentre.rmscloud.com/accounting/statements-tax-invoices-receipts-refunds
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development
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Confirmation when changing room type
When moving rooms around on the booking grid, it would be good to be able to click an "are you sure" you want to make this change button on the booking grid if it is moving into a new "room type" or "date range". This avoids any accidental moves!
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to disable confirmation messages from displaying on the Booking Chart & Reservation Screen when changing or moving a reservation.
If a user is not seeing these messages when performing these tasks in RMS it is likely that these confirmation messages have already been disabled.
The below Help Centre article includes instructions to disable the messages and if you would like to re-enable them follow the steps and set ‘Allow’ to ‘Yes’ at Step 4.
https://helpcentre.rmscloud.com/security-profile-info/hide-confirmation-messages-from-users
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Group Booking
When we have created a large group booking and want to click on an individual booking from the home screen, for example site 9, we click on this so we can enter details or check guest in. It then clicks on the group at the top rather than the individual booking we want. This is very frustrating as we often then need to exit the booking to find what site they are on, or go through each site number down the side until we find the correct one which can be very time consuming.
Is there a way that we…1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to set the default option used when opening a Group Reservation to go to the Group Master.
Visit the below Help Centre article for instructions to change this setting in RMS.
https://helpcentre.rmscloud.com/property-setup/default-to-open-group-master
When this option is selected it will always go to the Group Master on the Group Reservation even when opening an individual reservation within the group. Turning this option off will allow users to open the selected reservation without being taken to the Group Master.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add GL Account Codes to Receipt Types
Receipt types currently do not have the ability to allocate/map a GL Account. This would keep our receipts separated by GL which is essential for accounting.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is a Generic Financial Export that can be mapped to report Receipt Types against the specified General Ledger Account Codes.
For more information on using the Generic Financial Export in RMS see the below Help Centre article.
https://helpcentre.rmscloud.com/generic-financial-export-info
Alternatively Financial Interfaces to a variety of accounting systems are available within RMS that will create an export file in the format required for import into the accounting software that will also allocate the mapped General Ledger Code to each Receipt Type in RMS.
For a full list of available Financial Interfaces see the below Help Centre article.
https://helpcentre.rmscloud.com/financial-interfaces/available-financial-interfaces
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Country Order
Common Countries (e.g. Australia, NZ, UK, USA) to remain at the 'top' of the Country drop-down box when creating a new reservation. This would avoid much time scrolling through. Alternatively, allow the function to type the letter when in the drop-down box which will then take you straight to that section.
1 voteThank you for your suggestion on a way we can improve RMS.
All drop down fields on the reservation screen in RMS have the ability to filter the displayed results based on the letters (or numbers) typed into the field before pressing ‘Enter’ on the keyboard.
This allows users to quickly jump to the section of the list based on their partial search.
Entering ‘Au’ and pressing ‘Enter’ on the keyboard in the country field will return all countries with an ‘au’ in the name including Australia and Austria whilst typing ‘New’ and pressing ‘Enter’ will return New Caledonia, New Zealand and Papua New Guinea.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I woujld lik eto see the mass email system upgraded so that "personalized" letters could be sent to a large number of guests at the same tim
Allow for "personalized" blast email to a large group of guests without showing the email address of each guest to every other guest.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the Electronic Digital Marketing (EDM) module which allows properties to design professional and targeted email campaigns.
For more information on our EDM module, please see the below section of our Help Centre.
https://helpcentre.rmscloud.com/digital-marketing
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add address fields to the In/Out Movement Screen
Add Address 1, Address 2, and City fields to the In/Out Movement Screen to be able create CSV file for mailing list and labels
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to create mailing list and printable labels for mailing using Report Writer.
For instructions on using Report Writer to generate mailing lists and print labels from the mailing list generated, please see the below Help Centre articles.
https://helpcentre.rmscloud.com/report-writer-utility/create-a-campaign-mailing-list
https://helpcentre.rmscloud.com/report-writer-utility/mailing-labels
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Allow for mulitple email addresses on a guest profile
Allow for multiple email addresses on a guest profile.
For example, when a guest would like an email confirmation letter sent to BOTH husband and wife. Rather than create a new profile for the one party, could you have multiple email addresses on the one profile?1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add a secondary email field to Guest Profiles which allows for two email addresses to be stored and used against a single guest.
For more information on enabling the secondary email field for guests in RMS, please see the below Help Centre article.
https://helpcentre.rmscloud.com/users-security/secondary-email-field
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like the ability to add or remove overbooking privileges within security profiles.
Would like for general admin/managers to have the ability to turn off/on overbooking privileges within security profiles making them unable to override an overbooking situation.
1 voteThank you for your feedback on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup a Security Profile for user groups to prevent or allow the overbooking of a Property. This option works in conjunction with the setting on the Property setup to not allow Property Overbooking.
Included below are the Help Centre articles for these options:
Disable Property Overbooking
https://helpcentre.rmscloud.com/setup/prevent-property-oversellingAllow Users to Overbook the Property
https://helpcentre.rmscloud.com/users-security/allow-users-to-overbook-a-propertyCategory Overbooking
https://helpcentre.rmscloud.com/category-area/enable-overbooking-on-a-categoryMaximum Property Oversell
https://helpcentre.rmscloud.com/control-panel-restrictions/set-maximum-property-oversell-amountIf the above features do not achieve the setup required please let us know and we can update this suggestion to capture feedback.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to allocate routing on rooms prior to guest check in for accomm and incidentals
If anyone has used Opera they will know how good the routing function is. It would save so much time operationally if we could automatically route certain charges to certain rooms.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to route incidental and accommodation charges to specified accounts within RMS.
For instructions on setting up and using Charge Redirection in RMS, see the below Help Centre articles.
https://helpcentre.rmscloud.com/accounting-setup/charge-redirection
and
https://helpcentre.rmscloud.com/accounting/redirect-accommodation-chargesKind Regards,
RMS Product Development
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automatic check out
Have the option for an automatic Check out If a booking is not manually checked out by someone within a time frame. we only really have a check out for our built accommodation.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Auto Check-out for reservations with no outstanding account balances.
This option when used will automatically set reservations with an ‘Arrived’ status to ‘Departed’ once the Departure Date & Time set on the reservation have passed when there are no outstanding balances on the reservation accounts.
For more information on setting up this option, see the below Help Centre article.
https://helpcentre.rmscloud.com/property-setup/automatic-check-out
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to store a 2nd credit card
Ability to store a second credit card in the guest profile screen for incidentals.
1 voteThank you for your suggestion on a way we can improve RMS.
The ability to create multiple Credit Card Tokens against a Guest Profile, Company or Travel Agent is an existing feature of RMS 9+.
For assistance with creating Credit Card Tokens in RMS, see the below Help Centre article.
http://helpcentre.rmscloud.com/accounting/create-a-credit-card-token
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Can we have customised wording when tax invoices are sent out via email;?
Perhaps, please see attached tax invoice, we hope you enjoy your stay, review us on www.. etc etc
1 voteThank you for your suggestion on a way we can improve RMS.
The ability to setup a custom email body for emailed Tax Invoices is currently available in RMS 9+.
See the below Help Centre article for instructions on setting this up at your property.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to set up fortnightly Repeat Reservation
We have workers who are on a 2 weeks on/2 weeks off roster allocated to permanent rooms. At the moment I have go in each month & copy the reservation for the next few swings. Repeat Reservation currently has the option to set up a frequency of daily, weekly or monthly but not fortnightly. Having this option would be a great time saver!
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available via the Repeat Reservation feature is the ability to setup recurring reservations at any required frequency.
The example of repeating fortnightly can be achieved by selecting ‘Every’ ‘Second’ ‘Week’ and is outlined in the below Help Centre article.
http://helpcentre.rmscloud.com/reservations/setup-a-fortnightly-repeat-reservation
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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2 way SMS - virtual mobile number to show Company Name
We have just switched over to 2 way sms and had expected the recipients of our txts to see our company name rather than the random +61 mobile number. So they can see who the message is coming from rather than thinking it a random spam. This is a service commonly used by many companies that send out txts to their clients or database. Apparently RMS 9+ doesn't currently have this functionality?
1 voteThank you for your suggestion on a way we can improve RMS 9+.
The ability to set an ‘SMS From Name’ in RMS 9+ is currently available and can be setup by following the below instructions.
https://helpcentre.rmscloud.com/setup/setup-an-sms-name-on-the-property
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Restrict Access to RMS by IP Address
It would be a nice security feature if we could limit the IP addresses people can use to login to RMS. We had an employee download guest details from their home recently.
1 vote -
Can you please change or remove the large RMS pop up window flagging the training website, as an option can we customise this for our staff
We have been seeing the large training window on opening RMS for awhile now. Would be great to change or customise for staff. Thanks
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to add or remove a custom Startup Image. In doing so, the RMS image with information on important features will show for users once per day.
The current startup image for RMS is regarding the new Help Centre and is running until all customers are comfortable with the changeover from the previous Knowledge Base which is being retired.
For instructions on changing your startup image, see the below Help Centre article.
http://helpcentre.rmscloud.com/setup/change-the-start-up-image
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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1 vote
Thank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+, Triggered Correspondence can be setup to send at the time of Reservation Confirmation.
When a Receipt is applied to the Reservation Account RMS will change the Reservation Status to ‘Confirmed’ which will then trigger this letter or SMS to be sent based on the options selected in setup.
See the below link for information on setting up Triggered Correspondence.
https://helpcentre.rmscloud.com/triggered-correspondence-setup
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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wHEN CLIENT HAS PAID in full WHETHER THIS BE ON THE WEB OR BY ARRANGEMENT IF THE BOOKING COULD INDICATE PD ON RES SLIP/COLOUR ON CHART
wHEN CLIENT HAS PAID in full WHETHER THIS BE ON THE WEB OR BY ARRANGEMENT CAN THIS BE SHOWN ON THE CLIENT RESERVATION SLIP WITHOUT HAVING TO CHECK ACCOUNT AND PERHAPS THE COLOUR ON THE CHART COULD VISUALLY SHOW THIS AS A SECURE BOOKING.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the available to set the Text and Colour options on the Booking Chart.
For instructions on how to set these, see the below Help Centre.
https://helpcentre.rmscloud.com/booking-chart/change-the-text-colour-options-on-the-booking-chart
Additionally, account balances can be previewed in the Reservation’s Data Window on hover as well as in the Account Column on the Reservation Screen.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Credit Transfer
Be able to transfer a credit balance to another account at anytime (not have to wait until check in/arrival date).
1 voteThank you for your suggestion on a way we can improve RMS.
The ability to Balance Transfer debits or credits is a current feature of RMS 9+ in all versions.
Please see the below Help Centre article for steps to complete a Credit Transfer.
https://helpcentre.rmscloud.com/accounting/perform-a-balance-transfer
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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