RMS User Suggestions
147 results found
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Add hyperlink to SMS
Really appreciate seeing all these helpful suggestions - great to know the community is actively sharing ways to improve RMS! I often watch tutorial and feature update videos, and using <a href="https://vidfrom.com/">Vidfrom.com</a> to convert them into YouTube MP3 files lets me listen while multitasking. Super handy when you’re trying to stay up to date!
2 votes -
Accounts Receivable
In the AR section it would be great if the comment from the general section can be display in the AR section. This will help the finance team to get some quick basic information relating to that AR and if it is outstanding
2 votes -
An extra window in the accounts section for separate invoices
An extra window in the accounts section for separate invoices
2 votes -
ability to edit/override triggered correspondence
The ability to edit/override triggered correspondence and/or to set up scheduled correspondence manually would be extremely useful and time saving.
2 votes -
Update the Requirements screen to show a Status column
It would be very helpful to show the Status of a requirement (e.g. Finished, Outstanding etc) as a column on the Requirements screen (both the actual requirements screen and the requirements at the bottom of a reservation). Otherwise you have to click on each requirement to open it to check it's status.
2 votes -
Traces
Currently there is no visual differentiation in the reservation tab to for both traces and requirement. it will be great if an additional column can be added so the user know which one has been loaded
2 votes -
Ability to include invoice when sending out AR statement
When sending out AR currently. RMS do not have the ability currently to include invoices. Having invoices included would in turn faster payment as the company or TA can cross check the statement with pending invoices all in one email
2 votes -
Remove special characters from Owner Bank Details field.
Remove the ability to use special characters in the Owners Bank Account filed. We recently experienced a ABA file constantly failing when uploading to the bank. The only error we were getting was a line had to many characters. After hours and hours of editing down the characters in this field, we found one stray apostrophe. The bank cannot accept this character.
2 votes -
the function to auto-generate an invoice when the booking is made (and save it for portal access by a guest)
It would be great to have the functionality to auto-generate an invoice when a booking is made.
Basically that it generates, creates that invoice number and is then saved in the reservation (similar to building one now and choosing print, and when you want to view or save it).
Then once the invoice is generate, guests can access it via their guest/client portal.
This would streamline processes immensely and save guests needing to request an invoice, but not have it emailed.
It also saves having to show a breakdown of the reservation details (accommodation & package) within a form letter,…
2 votes -
Visual status on to do chart
Right now when we open the To Do Chart its very hard to visualize if a task has already been completed or if it is still pending.
It would be great if the completed tasks would be crossed over or change color. Same thing for overdue tasks.
2 votes -
A column in the IN/OUT Movements screen showing the guests Boomgate access code
A column in the IN/OUT Movements screen showing the guests Boomgate access code, to keep track of for after hours arrivals/entries into the park that have forgotten their code and cannot enter.
2 votes -
Portal link able to be sent to added guests on a reservation and to have their own account not reservation account
We are a ride park which requires all adult guests to agree to and sign their own legal documents before arrival at the park. Also these additional guests would need their own account to pay for their own riding fees etc
We cannot use the additional guest feature in RMS reservations because it sends the link to the main guests portal not the additional guests portal and does not allow for them to have their own account
Is there a way you can make it so each additional guest can receive a link to their own guest portal and have…2 votes -
Integrate RMS with Outlook Calendar
integrate RMS with outlook calendar
2 votes -
I would like 2nd deposits due to show on the Overdue Deposit List for Master Reservations.
Currently if the RMS reservation is listed as Master, the 2nd deposit is not showing, nor does the individual reservations show up on the Overdue Deposit Report. Could we either have a) Individual reservations on overdue deposit report or b) master reservation on overdue deposit report.
2 votes -
A Proper case utility
Having a utility to proper case guest name and address details would be great to keep the database clean and consistent.
2 votes -
A smooth integration with QuickBooks Online
A smoother and cleaner QuickBooks Online integration would be great. i.e. posting general ledger values via date range.
2 votes -
Add Reservation Activity Timeline to Quickly Track Booking Changes
As a property manager, I often need to investigate why a reservation's details have changed, especially when dealing with guest disputes, staff mistakes, or unexpected rate differences.
Currently, finding this information can require checking multiple areas of RMS, which takes time when handling a busy front desk or responding to guest inquiries.
It would be extremely helpful to have a dedicated Reservation Activity Timeline that clearly displays all key actions in chronological order, including:
Reservation creation date and user
Rate changes
Room changes
Guest detail updates
Payment additions or refunds
Check-in and check-out modifications
Channel updates
Cancellation and reinstatement history…
1 vote -
Have the option to duplicate a sundry
Duplicating an existing sundry allows the new sundry to start with the majority of the fields already completed
1 vote -
Better Reservation Editing Alerts for Multi-User Teams
In hotels, multiple staff members (Reception, Reservations, Sales) often edit the same reservation at the same time, which can cause data conflicts, overwritten updates, or lost changes.
This feature introduces real-time editing alerts to prevent these issues and improve coordination.
When a reservation is being edited, the system will show a clear warning such as: “This reservation is currently being edited by [Staff Name]”, along with the department and editing time.
If another user tries to edit at the same time, the system can:
Display a conflict warning before saving changes
Prevent overwrite or allow controlled merging of updates
Highlight…1 vote -
Guest name listed next to room number in "Master" column within Group Reservation
It would make it so much quicker to find which room a guest has been allocated within a group reservation if the guest given & surname was listed next to the room number under the "MASTER" colour on the left.
Currently, when dealing with groups you have click on each room to see the guest name, or open the booking screen to see the names allocated to each room within a group booking. This is frustrating.1 vote
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