RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Have CC details entered into guest/corporate/owner portals tokanise to ensure PCP compliance

    Currently when a user enters their credit card details through the portals, these details drop into RMS in the guest or reservation fields.

    As this data is not encrypted this is not PCP compliant. If this information was stored in the vault or tokenised so it would be protected would be far more productive and allow much greater use of these portals.

    7 votes

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to connect a Payment Gateway which can be used in RMS, on the RMS IBE and in the Guest and Corporate Portals to securely obtain guest’s credit card information in a PCI Compliant manner as well as process payments.

    Using the exposed credit card fields on the Guest Details is a non-PCI compliant method and is not recommended. These can be disabled in Field Maintenance setup.

    https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview

    For more information on PCI Compliance, Payment Gateways and using them with RMS please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/payment-gateways-info/available-payment-gateways

    https://helpcentre.rmscloud.com/payment-gateways-info/pci-compliance

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  2. Cleaning / Task order

    Changing the order that you want the rooms cleaned in or tasks completed to a custom sort. Example - currently sorts by room number. But instead of 1-18, what if i want/need for cleaning order to be 9-18 then 1-8 to suit the shape of the building and efficiency. Maybe i want the housekeeper to start at 18 and finish at 1. Be nice to sort the portal and reports to be in the order that you want them done

    2 votes

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available using the Staff Portal for Housekeeping is the ability to set the Task Priority and have the tasks assigned to a Housekeeper viewed in the Staff Portal by this priority order.

    By setting a priority order on Housekeeping Tasks based on guest requirements including Early Check-in the assigned Housekeeper can ensure they complete their assigned tasks using the priority set.

    Additional options in the Staff Portal allow Housekeepers to see once a Reservation has Departed so they know they can start their assigned Departure Task or set a Service task as Do Not Disturb when the guests have requested this.

    For instructions on setting the priority of a Housekeeping Task see the below Help Centre article.

    https://helpcentre.rmscloud.com/housekeeping-info/housekeeping-task-priority

    For more information on using the Staff Portal for Housekeeping see the below Help Centre article.

    https://helpcentre.rmscloud.com/staff-portal-info/staff-portal

    We…

  3. SMS Improvements

    Weve noticed that when a guest receives an SMS from us through RMS, the guests phone shows a mobile number at the top of the SMS. What is happening now as there are so many hackers out there, guests are not looking at these messages as much now due to this reason, therefore not receiving our message, especially now during the Covid Pandemic. My suggestion is very simple, why doesnt the SMS message come up with the motels name, for example Beechworth Motor Inn at the top of the SMS and below is the message. For example

                               Beechworth
    1 vote

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available when using the 1-Way SMS module in RMS is the ability to setup an SMS Name. The SMS Name will be used to display as the Sender when sending an SMS from RMS.

    For more information on the 1-Way SMS module and setting up the Property Name as an SMS Name please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms

    https://helpcentre.rmscloud.com/property-setup/setup-an-sms-name-on-the-property

    Due to limitations by SMS providers the Property Name cannot be displayed as the SMS Name when using 2-Way SMS in RMS. Using the Property Name as the SMS Name will prevent recipients from replying to the SMS.

    https://helpcentre.rmscloud.com/2-way-sms-info/activating-2-way-sms-in-rms

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Exclude Travel Agents or particular tariffs from Guest Portal Payments or Pre Check-In

    Exclude Travel Agents or particular tariffs from Guest Portal Payments or Pre Check-In. Pre Paid Expedia Bookings invoiced after departure are processing payments from Guest on pre check-in or when accessing payments in the portal

    1 vote

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available with the Guest Portal in RMS is the ability to exclude Travel Agents from Guest Portal Payments.

    See the below Help Centre article for instructions to exclude Travel Agents from Guest Portal Payments in RMS.

    http://helpcentre.rmscloud.com/guest-portal-setup/guest-portal-exclude-travel-agents

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Improvement on the Guest Portal

    Can we add Car Reg to the guest portal?

    1 vote

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    The Guest Portal can have fields customised and set as mandatory by updating the Client Portal user in Field Maintenance.

    For instructions on how to modify Field Maintenance, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/setup/customise-fields-displayed-on-the-reservation-screen

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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